A comprehensive offering

Housing management

Complete housing management solutions covering back-office management, accounting, analytics and reporting.

Asset management & accounting

Giving you the tools to manage your housing stock, meet compliance requirements and make data driven decisions for your properties.

Repairs & maintenance

Full end-to-end repairs management and processing. Including auto-scheduling of jobs, van stock management, voids, planned work and more.

Customer engagement

Ensure that tenant satisfaction is high with our range of customer engagement and community portals, designed for great communication and boosting retention levels.

Delivering greater innovation and better support for housing associations and local authorities

With the recent acquisitions of Orchard, Castleton and Housing Partners, MRI has expanded its social housing software offering and is able to bring unprecedented domain knowledge to the industry. Our aim is to give social housing providers the tools they need to transform the way they work and improve the everyday experience for their tenants.

Across social housing, leasehold block management, the private rented sector, Build-to-Rent and estate agency organisations, MRI is helping to power digital transformation in the sector, and to deliver modern, client-centric solutions for users that are tenant focused. As social housing and commercial property come together more and more, MRI is best placed to serve such requirements.

Advantages

  • Includes a range of tenant self service options from which they can monitor rent accounts, make payments and log maintenance requests.

  • Enables customers to diversify and enter new markets with one integrated suite of multi-discipline software solutions.

  • Over 40 years' experience in the social housing industry brings close client relationships and the ability to deliver solutions that meet industry requirements.

  • With 600 employees based across five UK offices, you can be assured that MRI Social Housing is part of a strong development and services infrastructure.

  • A strong global team with over 1,700 staff in 30 offices across five continents brings peace of mind when it comes to investment and business continuity.

  • By leveraging combined resources, MRI is in a position to bring even greater scale and innovation to the market.

The success of our work for Birmingham City Council can be seen in the scale and quality of our housing repairs and maintenance across the city, and particularly in the consistently high customer satisfaction scores our teams have achieved.
David Morgan | Managing Director @ Wates Property Services
The system has been integrated with a number of systems including Open Housing, Academy, Orchard and the Juce van tracking solution. Castleton’s input to the development of the interfaces has been invaluable, both with their support to us and our housing clients. They have extensive knowledge of the social housing sector and systems used within in it.
Lee Hollins | Systems Manager @ Novus
We are confident their solutions will facilitate our aim to be a community anchor, supporting people and places
to be the best that they can be.
Helen Lennon | CEO @ Connect Housing
The consultants were very efficient, thorough and professional. Our recent expansion has doubled the amount of stock we now manage to over 5,000 units and the new Housing system has coped with this effortlessly.
Mary Reilly | New Gorbals Housing Association
Change at this scale is an investment and an important one to get right, first time. Through our selection process and rigorous criteria, Castleton, an MRI software company offered a modern, ‘modular’ and flexible Housing Management system that was not only easy to use but ticked the box for integration with our existing solutions.
Daniel Killian | Assistant Director (Housing) @ Gravesham Borough Council

MRI brings together the best in social housing solutions

How we can help

Financial Solutions

A comprehensive range of options including enterprise, modular and cloud finance systems, along with component accounting and strategic financial modelling.

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Property & Repairs

Take a strategic view of housing stock with effective asset management and manage the repairs & maintenance process with a complete, end-to-end, integrated system for recording, scheduling and delivering planned and emergency work.

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Housing Management System

A comprehensive solution for the key business-critical processes delivered by social housing providers.

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Income Management

A complete range of solutions using data analytics to help identify anomalies and fraud, protect income and highlight opportunities for intervention and support.

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Business Essentials

From document management and CRM solutions to centralised data-exchange platforms, MRI can help you with any aspect of your organisation's most important asset – data.

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Customer Self Service

Providing housing customers with 24/7 access to key digital services including rent balances, payments and repairs.

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Managed Services

Our team of software experts, with deep knowledge of the social housing sector, can become an extension to your in-house IT team.

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Find out more

If you would like to find out more about our social housing software, please get in touch today.

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