Find out more about MRI’s broad range of technology solutions designed specifically for social housing providers.
Delivering greater innovation and better support for housing associations and local authorities
With the recent acquisitions of Orchard, Castleton and Housing Partners, MRI has expanded its social housing software offering and is able to bring unprecedented domain knowledge to the industry. Our aim is to give social housing providers the tools they need to transform the way they work and improve the everyday experience for their customers.
Across social housing, leasehold block management, the private rented sector, Build-to-Rent and estate agency organisations, MRI is helping to power digital transformation in the sector, and to deliver modern, client-centric solutions for users that are customer focused. As social housing and commercial property come together more and more, MRI is best placed to serve such requirements.
Connected technology that puts your customers first
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Enable everyone to find the right home
2.
Make people feel welcome
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Communicate clearly on any tenancy
4.
Provide multichannel communications
5.
Make the less fun parts easy, quick and smooth
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Ensure people feel safe at home
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Enable communities to flourish
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Experiences customers return to & recommend!
The introduction of the ‘Find my Engineer’ service has been designed to improve the customer journey for residents and overall customer satisfaction.
We are very proud to be one of the first service providers within the repairs and maintenance industry to have implemented the new technology.
Tenancy Analytics is also helping us to tackle tenancy fraud; we have set a target of dealing with eight cases per month with a goal of having no Hafod tenants suspected of tenancy fraud after 12 months.”
When looking at the total cost of all our existing standalone packages against MRI’s offering, including the project delivery cost and time-savings we can expect to achieve; the investment makes a lot of sense and the costs are within the reach of organisations such as Squared.
The bonus for us is that Community is a) cloud based and b) obviously written for housing associations. MRI talks the language of housing associations which was missing from other generic solutions. We need to ensure that our IT can support the future growth of Squared and for us, the software must be cloud-based. This subsequently places less pressure on our small IT team.
Over the next few years, the organisation is set to fully embrace Digital engagement with its customers. The new Desktop as a Service with its ‘always on’ functionality managed by a team of IT experts will ensure this happens and that our internal IT team can focus on the delivery of enhanced services to its customers.
Why choose MRI for Social Housing?
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