Take better care of residents, your organisation and yourself
Take care of residents
Spend less time on tasks and more time listening to your residents and delivering enhanced experiences to keep your residents happy.
Take care of your organisation
Maintain compliance and make smarter decisions with data you can trust, empower your organisation to achieve a sustainable business.
Take care of yourself
Each of our solutions is designed to give you back the precious time you need to rest, recharge, and bring your best self to the job.
Is your system holding you back from delivering better outcomes for the people you serve?
It’s your vision to truly make a difference – but with so many pressures in the social housing sector, and various obligations and regulations to meet, it’s not easy. As you shape your strategy and bring it to life, it’s frustrating when your software gets in the way.
End the frustration now.
The MRI social housing suite of solutions can support and elevate every aspect of your organisation. From Housing and Tenancy to Property and Asset, from Finance and Accounting to Digital Essentials – we’ve got you covered.
Execute your complete technology strategy for better social housing management
Create sustainable communities
Manage the sustainability and quality of your homes to create a thriving community where customers are satisfied and no home is left empty.
Meet legislative requirements
Leverage comprehensive tools developed specifically for the social housing sector, and maintain compliance proactively and efficiently.
Save time and money
Streamline time-consuming tasks and reduce admin so your team can focus on what matters most: helping those in need so your community can thrive.
Achieve more with the most connected technology built for housing associations and local authorities
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Housing and tenancy management
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Finance management
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Asset and repairs
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Housing options
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Digital essentials
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Managed IT services
Housing and tenancy management
Housing and tenancy management
Technology that brings together your residents, their homes, your workforce and the wider community. From housing management, CRM and rent arrears solutions to transparent service charges, we support you with a clear 360 view of your residents and properties.
Finance management
Finance management
A comprehensive range of options including enterprise, modular and cloud finance systems, along with component accounting and strategic financial modelling. From speeding up year-end processes to longer-term forecasting solutions, we’ve got you covered.
Asset and repairs
Asset and repairs
A comprehensive solution set designed to manage compliance and take a strategic data-driven view of your housing stock, and help you to build a complete, end-to-end repairs & maintenance process to achieve greater customer satisfaction, and safer, smarter, greener homes.
Housing options
Housing options
Combining practical support and advice with easy-to-use software, allowing you to meet your legal obligations. This solution set helps local authorities and registered providers of social housing to meet their needs around property listings, advertising homes, homelessness, rough sleepers, and case management. We support you to create thriving, safe and connected communities.
Digital essentials
Digital essentials
By creating resident self-service portals, two-way SMS and electronic signatures, MRI can help speed up your digital strategies, to keep pace with resident demands. Digital-first also means take care of any aspect of your organisation’s most important asset – data. We can help you to digitise document management and provide a secure and scalable platform to store the documents
Managed IT services
Managed IT services
Our team of technology experts, with an in-depth knowledge of the social housing sector, can become an extension to your in-house IT team. We offer a range of managed and hosted services including real-time monitoring, planned maintenance, out of hours cover, daily system checks, upgrades, application support, continuous protection with scalable hosted backup & disaster recovery and more.
Focus on what matters most with a connected technology platform
A trusted partner providing end-to-end solutions for a variety of departments
Housing & Frontline
Protect and support those most at risk
Asset & Repairs
Devise smarter strategies that sustain buildings and keep you compliant
Finance & Accounting
Make data-driven decisions with confidence
IT & Digital
Future Proof your digital investments
Our Clients
Key facts
45+
years of experience in the social housing sector
850+
social housing clients in the UK and Ireland
82%
social housing units across UK & Ireland are supported by MRI
MRI's CRM gives us that 360-degree vision of our customers, and that allows the whole of the organisation to know when that particular tenant has contacted us, helping our staff deliver on our promises which is one of our key values.
I was happy that everything was prioritised all the way through to the development team. We were listened to, the priorities were understood. Just to have development and product teams there that fully understand everything behind the behaviour of the product, speeded everything up. What’s been encouraging for me even after the go live, we’ve maintained the fortnightly development reviews.
MRI has always fitted what the business needed… when we looked at upgrading the entire MRI system, we did go out to tender and again MRI came up trumps. I’ve seen a lot of self-serve offerings and I would say, hand on heart, the MRI Portal offering is one of the better ones.
Officers are spending less time on admin tasks as they have a device that replicates most of the desktop functions for using out on estates. The ability to use the web-based services out on estates is a particular stand-out for us.
I was happy that everything was prioritised all the way through to the development team. We were listened to, the priorities were understood. Throughout the project, the developers were joining the calls. It was a big benefit because items didn’t get lost in translation. Just to have development and product teams there that fully understand everything behind the behaviour of the product speeded everything up. And that’s still ongoing. What’s been encouraging for me even after the go-live, we’ve maintained the fortnightly development reviews.
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Find out more about MRI’s range of technology solutions designed specifically for social housing providers.
