Improve customer satisfaction
Having a holistic view of your customer and properties, understanding your customer better to deliver more meaningful and personalised service.
Save valuable time
Viewing key data on one screen with fewer clicks. Automating processes to reduce time spent on manual tasks, so you can have more quality time with customers.
Flexible Mobile working
Accessing to real-time data securely from anywhere, enabling communication with your customers in and out of the office.
Struggling to provide efficient and personalised service for your customer?
Understanding your customer better and providing a consistent excellent service is key to sustaining tenancies, maintaining properties and managing complex relationships. But with all of the information stored across multiple systems, it’s challenging to view customer information quickly and gain intimate knowledge of the query. A pivotal customer relationship management solution can help you solve this problem.
MRI Customer Central is a brand-new SaaS CRM solution designed with customers for customers to help you enhance and manage your customer relationships. Bringing together key customer-related data into one place, giving you a holistic and intuitive view, elevating your day-to-day customer interactions. Enabling efficient communications, while automating critical processes to reduce the burden on your teams. Moreover, Mobile working empowers you to assist your customers in and out of the office.
Build better customer relationships with integrated CRM technology
Bring all sources to one place
Designed to consolidate customer information that is spread across multiple systems, bringing key data together for a single source of truth. Real-time updates ensure you have the most current information.
Provide a 360-degree view
Presenting a holistic view of your customer’s records. Enabling you to capture, progress and track customer requests so you can provide more efficient and personalised service for greater customer satisfaction.
Highest level of data security
Storing all data securely in the cloud, fully aligned with GDPR compliance. Customer validation checks ensure sensitive data is only available to those who have permission to access.
The most comprehensive CRM solution in Social Housing to enhance customer experience
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Contact Management
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Customer Dashboard
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Officer Workspace
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Case Management
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Key Processes
Contact Management
Contact Management
Capturing and recording all contacts received and sent to the customer. Enables staff to update customers on their contacts, and view notes made by other team members.
Customer Dashboard
Customer Dashboard
Immediate visibility of the key customer data within a few clicks. Giving an in-depth picture of the customer and their current ‘temperature’, to help identify additional support and needs.
Officer Workspace
Officer Workspace
Presenting your work in one place, give you everything you need to accomplish tasks and actions. Allowing you to send emails, SMS, letters and surveys to targeted groups at the click of a button.
Case Management
Case Management
Supporting organisations to define their own case types and action plans. Creating actions and target dates to enable monitoring of service delivery ensuring your staff are able to deliver their service in the agreed timescales.
Key Processes
Key Processes
Standardisation of high volume requests, simple forms to collect required data. Efficient delivery of services to enable time for more meaningful contacts where required.
Key facts
45+
years of experience in the social housing sector
850+
social housing clients in the UK and Ireland
5.7+
Housing units managed by our solutions
Let's Connect
Find out more about MRI’s range of technology solutions designed specifically for social housing providers.