Boost leaseholder satisfaction
Operate with greater accuracy and speed of service that delights stakeholders
Save time and money
Leverage technology that helps reduce manual tasks, streamline processes and automate workflows to boost productivity
Increase capacity
Gain time back into your day to invest in relationships, grow your brand and develop new business
We understand residential block management is complex and challenging
You shouldn’t have to settle for two or three-star service. Leaseholders, residents and committees expect great service, yet many block managers don’t have the right tools to deliver it. Instead, they struggle with software that wastes time, frustrates all involved and management boards and exposes managing agents to risk. If you encounter one or more of these challenges, it’s time to review your software:
- Incomplete data
- Slow response times
- Manual report generation
- Incorrect service charge demands
- Frustrated leaseholders
- Compliance risks
- Unhappy committees
- Last-century communication systems
- Stressed property managers
- Time-wasting repetitive tasks
Making block management easier
Multi-functional, configurable technology
Leverage unmatched depth and breadth of functionality that can be configured with other popular property technology and your existing business systems.
Time-saving workflows and automations
Improve business efficiency with faster processes, enabled by highly configurable workflows and automations.
Brandable customer self-service web portals
Access on-demand account information, service updates, policies and offers for engaging leaseholders and residents, as well as the latest data and reports for RTM boards.
Mobile, cloud-based operations
Leverage mobile access for property managers on building, maintenance, leaseholder, resident and service data to enable easy working from anywhere and on the go.
If we hadn’t been able to offer this leading, cutting edge portal and MRI Qube solution then we would not have won this site, we’re basically set up now to be able to expand. The sky’s the limit.
I would say this is the best software on the market at this moment in time for residential leasehold management. The software takes away manual tasks - does the time-consuming work for you. This is all backed up with a support and account management team.
We're looking to get another 4,000 to 5,000 units over the next couple of years. I couldn’t foresee us growing at this speed without the software.
Our clients
Key facts
+1m
Units under management
1994
First company to deliver block management software
+80
ARMA Clients
Reduce complexity with all your block management software in one place
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Accounting
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Property/lease management
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Facilities management
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Site survey app
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Communication
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Self-service portal
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Health & safety compliance
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Reporting
Accounting
Accounting
Use the comprehensive functionality and automations to streamline processes and gain tight control of service charge and block accounts.
Property/lease management
Property/lease management
Access estate, block, unit and leaseholder information as well as committee, director and resident data in one place, including records and communications. All this can be done quickly and easily to expedite tasks efficiently.
Facilities management
Facilities management
Manage and monitor any maintenance task whether planned or reactive, including leaseholder/resident communication, supplier performance and cost control.
Site survey app
Site survey app
Create tailored site inspection surveys using our mobile app to allow for up-to-date digital records, raising maintenance requests linked easily to the property management system.
Communication
Communication
Automate individual email responses and mass email broadcasts plus SMS messages to make leaseholders aware of debts issues, opportunities and progress.
Self-service portal
Self-service portal
Allow stakeholders to view information, policies, news and noticeboards in a convenient online portal. Invite residents to log into their account to view demands make payments, and report problems.
Health & safety compliance
Health & safety compliance
Gain peace of mind that buildings are safe and comply with all relevant building safety regulations and ARMA/RICS guidelines with built-in compliance processes, functionality and checks.
Reporting
Reporting
Produce reports and accounts that you, your team, leasehold committees and directors want quickly, accurately and effortlessly.
Plan ahead for the Golden Thread – The critical role of technology for residential property managers
With the current pressures around managing residential blocks, you have got the tough job of keeping customers constantly updated. And you need to offer transparency, clarity and empathy at all times. In this ebook, we explore how technology can provide a robust foundation for block managers to navigate your safety and compliance requirements.
3 steps to simplify block management
1. Schedule a call
Tell us about the specific challenges you want to solve and we can show you how MRI can help you.
2. Get the solutions you need
Select the package that is right for you and your business.
3. Be the best
Complete your implementation and move on to managing your complexity. You can then deliver great experiences and raise your star rating.
High stakes and complexity make block management a challenging responsibility
That’s why MRI created a suite of software designed to streamline every bit of the operation from service charge budgeting to reporting and everything in between.
Block management software makes the job easier and more efficient – so you can provide a better experience for leaseholders, leaseholder committees/directors and residents, as well as you and your team. You need a solution that delivers:
- Robust functionality
- Connectivity to other property technology
- Intuitive interfaces
- Self-service portals
- Flexible reporting
- Great communication
- Workflows and automations
With MRI’s block management software, you can deliver everything your stakeholders want and still have time to enjoy building relationships while growing and scaling your business.
Resources
FAQs
What is block management?
What is block management software?
What is the difference between property management and block management software?
What are the core features of block management software?
Does block management software support the Golden Thread?
Does block management software work for service charge reconciliations?
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