Automate manual communications to deliver greater efficiency

Build stronger, happier communities with innovative tools for customer engagement

Open up new opportunities for revenue generation


Dynamic, online communication solutions – built for the unique demands of the property industry

Whatever sector or sectors of real estate you operate in, you will have customers and stakeholders to look after and impress – and ultimately to win and retain for your business. MRI Engage is a specialist software that supports this effort by delivering communication, self-service, functional and community portals across a wide variety of property disciplines and asset classes. Whether adopted as a standalone product, or integrated into existing IT and property systems, our innovative tools allow you to automate customer-centric processes – while implementing new strategies to deliver the highest levels of engagement.


  • Provide a single online location for customer interaction and convenience.

  • Harness bookings and tracking management functionality for various requirements.

  • Give your customers the ‘on-demand’ service expected of modern tech.

  • Broadcast important updates to your customers as and when the situation requires.

  • Store customer-facing documents and allow users to access as you choose.

  • Automate customer notifications in line with your business processes and policies.

  • Empower users to make payments and raise maintenance requests.

  • Enable your staff to deliver services quickly and more efficiently.

  • Make quick updates with an easy-to-use content management system.

  • Collect rich, accurate data during the tenant application process and deliver a lasting first impression with your brand.

Drive value and enhance resident experiences with the new Tenant Application Process

Convert your prospects to residents while delivering positive experiences with an enhanced tenant application process (TAP). Providing a paperless, convenient experience to your prospects, ensuring a high-quality brand experience from the start.


Self-service tools

Reduce operational costs by allowing your customers to self-serve on a number of tasks, processes and payments.


Deliver tailored content to your communities, optimising engagement with your messages and available information.

Share and enhance your brand

Wow your customers and stakeholders with your tech, and customise portals to reflect your unique brand identity.

SaaS software

A fully web-based solution, accessible on mobile, tablet and desktops, with options to create your own URL.

Increase revenue

Create advertising opportunities to give you additional income streams, and sell add-on services to customers.

Open and connected

Integrate multiple instances of the MRI Engage portal, and link to your other IT and back-office software.

Customer-centric portal technology

In today’s world, your customer’s demands are evolving. They expect a modern service that makes their lives easier, one that delivers amazing experiences.

A suite of web-based portals, built on modern technology, accessible anytime and anywhere

MRI Engage comprises a range of tailored portal products to suit bespoke requirements, all based on a common technology platform dedicated to delivering the highest standard of user experience – for our clients and yours.

Lettings portal

Utilise MRI Engage for lettings and provide customer support right from the start of your relationship. The solution guides prospective residents through the referencing and legal processes, including the taking of deposits and online rent payments. You can enable e-signatures, store documents for customers, log maintenance calls and deliver online forums – all while configuring functionality to suit your own business processes and integrating with your other lettings, property and accounting systems.

Office portal

For modern facilities and HR departments, office management is a multi-faceted and complex operation - one that requires modern, purpose-built technology for the best results. With MRI Engage, front-of-house office users can utilise one simple solution for visitor, bookings, key and parcel management. In addition, this version of the portal allows organisations to bring staff together by creating a vibrant, engaging and connected online community within your office environments.

Landlord portal

If you’re a managing agent or sizeable tenant, a successful and positive relationship with landlords and owners is absolutely critical to success. With our portal capabilities, you can overcome the common challenges that cause tension or place pressure on your business. MRI Engage offers landlords quick and easy access to view the performance of their portfolio, lets them respond to and resolve maintenance issues and enables effective communication between both parties.

Concierge portal

Our concierge solution is utilised across residential and commercial property portfolios to track visitors, manage parcels and deal with room bookings. With one flexible and comprehensive system you can reduce admin and offer a premium service by automating notifications and messages for residents and visitors, looking at future bookings and expected deliveries and offering self-service check-in and check-out. You can also integrate with the resident portal for a complete management and engagement service.

Allocations portal

With the right tech in place, you can make substantial time-savings when it comes to social housing allocations. MRI Engage simplifies, automates and puts online the allocations process, reducing the number of applications requiring a face-to-face meeting and allowing you to concentrate on the interactions that need attention. The portal allows customisable forms to be completed by the applicant – with in-built intelligence and form checking throughout – as well as document storage and e-signature tools.

Student portal

The MRI Engage portal provides an interface between students and their halls of residence team, driving engagement and helping them transition to life away from home with easy-to-use self-service tools and personalised content. With a modern look and feel, in-keeping with the technology students are used to, you can allow access to guides, offer forums, present statements and agreements, enable online payments and share real-time local information.


Stay Updated

Let's Connect


Fill in the form to learn more about our innovative cloud-based property management software solution.

By clicking submit, you agree to our terms and conditions and consent to being contacted by MRI Software about our products or services. You can opt-out at any time. Please see our privacy policy for more information about how MRI Software handles your personal information.

Call +44 (0)20 3861 7100 today

Speak to an expert about MRI Engage.