Features
Self-service tools
Reduce operational costs by allowing your customers to self-serve on a number of tasks, processes and payments.
Personalisation
Deliver tailored content to your communities, optimising engagement with your messages and available information.
Share and enhance your brand
Wow your customers and stakeholders with your tech, and customise portals to reflect your unique brand identity.
SaaS software
A fully web-based solution, accessible on mobile, tablet and desktops, with options to create your own URL.
Increase revenue
Create advertising opportunities to give you additional income streams, and sell add-on services to customers.
Open and connected
Integrate multiple instances of the MRI Engage portal, and link to your other IT and back-office software.
Dynamic, online communication solutions – built for the unique demands of the property industry
Whatever sector or sectors of real estate you operate in, you will have customers and stakeholders to look after and impress – and ultimately to win and retain for your business. MRI Engage is a specialist software that supports this effort by delivering communication, self-service, functional and community portals across a wide variety of property disciplines and asset classes. Whether adopted as a standalone product, or integrated into existing IT and property systems, our innovative tools allow you to automate customer-centric processes – while implementing new strategies to deliver the highest levels of engagement.
Advantages
Provide a single online location for customer interaction and convenience.
Harness bookings and tracking management functionality for various requirements.
Give your customers the ‘on-demand’ service expected of modern tech.
Broadcast important updates to your customers as and when the situation requires.
Store customer-facing documents and allow users to access as you choose.
Automate customer notifications in line with your business processes and policies.
Empower users to make payments and raise maintenance requests.
Enable your staff to deliver services quickly and more efficiently.
Make quick updates with an easy-to-use content management system.
Collect rich, accurate data during the tenant application process and deliver a lasting first impression with your brand.
How Block Management UK is leveraging technology to elevate customer experience
In this on-demand webinar, we’re joined by two senior leaders from Block Management UK who discuss the key drivers behind their decision to implement MRI Software’s innovative suite for their customer service and customer engagement requirements.
Open and connected portal technology
MRI Engage is built to become a fully integrated part of your real estate tech stack, and can be tightly aligned with back-office property management and accounting solutions to offer the highest levels of efficiency. We believe this should be a default capability of any portal software, enabling you to maximise your investment and implement the functionality as a fundamental and flexible element of your end-to-end operations – not just an ‘add on’. By harnessing the openness offered across our innovative platform, you can utilise Engage to automate processes throughout your business that would otherwise require manual intervention, while also relying on the accuracy and integrity of data maintained in one central source.
A suite of web-based portals, built on modern technology, accessible anytime and anywhere
MRI Engage comprises a range of tailored portal products to suit bespoke requirements, all based on a common technology platform dedicated to delivering the highest standard of user experience – for our clients and yours.
Resident portal
With in-depth, innovative functionality for residential engagement, you can satisfy the increasing demands of your customers now – and in the future – by providing higher levels of service than ever before. Fully flexible, and integrated with your back-office systems, you can take control and manage every aspect of your interactions with residents. Proven to increase occupancy rates and boost operating income, MRI Engage helps you create the community your residents expect – whatever type of residential management discipline you undertake.
Lettings portal
Utilise MRI Engage for lettings and provide customer support right from the start of your relationship. The solution guides prospective residents through the referencing and legal processes, including the taking of deposits and online rent payments. You can enable e-signatures, store documents for customers, log maintenance calls and deliver online forums – all while configuring functionality to suit your own business processes and integrating with your other lettings, property and accounting systems.
Office portal
For modern facilities and HR departments, office management is a multi-faceted and complex operation - one that requires modern, purpose-built technology for the best results. With MRI Engage, front-of-house office users can utilise one simple solution for visitor, bookings, key and parcel management. In addition, this version of the portal allows organisations to bring staff together by creating a vibrant, engaging and connected online community within your office environments.
Landlord portal
If you’re a managing agent or sizeable tenant, a successful and positive relationship with landlords and owners is absolutely critical to success. With our portal capabilities, you can overcome the common challenges that cause tension or place pressure on your business. MRI Engage offers landlords quick and easy access to view the performance of their portfolio, lets them respond to and resolve maintenance issues and enables effective communication between both parties.
Concierge portal
Our concierge solution is utilised across residential and commercial property portfolios to track visitors, manage parcels and deal with room bookings. With one flexible and comprehensive system you can reduce admin and offer a premium service by automating notifications and messages for residents and visitors, looking at future bookings and expected deliveries and offering self-service check-in and check-out. You can also integrate with the resident portal for a complete management and engagement service.
Allocations portal
With the right tech in place, you can make substantial time-savings when it comes to social housing allocations. MRI Engage simplifies, automates and puts online the allocations process, reducing the number of applications requiring a face-to-face meeting and allowing you to concentrate on the interactions that need attention. The portal allows customisable forms to be completed by the applicant – with in-built intelligence and form checking throughout – as well as document storage and e-signature tools.
Student portal
The MRI Engage portal provides an interface between students and their halls of residence team, driving engagement and helping them transition to life away from home with easy-to-use self-service tools and personalised content. With a modern look and feel, in-keeping with the technology students are used to, you can allow access to guides, offer forums, present statements and agreements, enable online payments and share real-time local information.
Customer-centric portal technology
In today’s world, your customer’s demands are evolving. They expect a modern service that makes their lives easier, one that delivers amazing experiences.
Resources
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