Skip to content

Solutions
- - Core Solutions
  - Property Management
  - Property Accounting
  - Investment Management
  - Asset & Fund Management
  - Facilities Management
  - Lease Management
  - Lease Accounting
  - Housing Management
  - Space Management
  - Fixed Asset Accounting
  - IWMS
- - By Organisation Type
- - By Interest
  - IFRS 16 Compliance
  - Cloud Property Software
  - Service Charges
  - FRS 102 Component Accounting
  - Lease Abstraction
  - Tenant Portals
  - Resident Portals
  - Desk Booking
  - Space Planning
Products
- - Platform
  - Platform X Shared services foundation
  - Application Gateway MRI & partner apps portal
  - Analytix Real estate Business Intelligence
  - Secure Sign eSignature management
  - Making Tax Digital VAT submission service
- - Applications
- - Featured
  - Engage
  - Valuations
  - Contract Intelligence
  - Fixed Asset Accounting
  - HousingBrixx
Services
- - Managed Services
  - Data Management
  - Lease Administration
- - Cloud Services
  - Hosting & Deployment
- - Support & Implementation
- - Training
  - Training Academy
About
- About
- About Us
- Careers
- Leadership
- Resources
- Events
- News
- Blog
Partners
MyMRI
+44 (0)20 3861 7100
Search for:
Contact

Home | Castleton Support

Customer Portal

Welcome to the Castleton customer support area.

Online Support Portal

Support desk for all Managed Services, HousingBrixx and software support enquiries

Castleton Support Portal

Customer Support Handbook

Download Handbook

Castleton Support Australia

Support desk for all software support enquiries in Australia.

Australia Support

HousingBrixx Software Download & Forum

HousingBrixx Software Download & Forum

Previous Support Portals

Support tickets logged before 22nd April 2020, (open or closed) will continue to remain accessible on the below systems:

Managed Services Support Portal

Managed Services customers can view support tickets logged prior to 22 April 2020 below

Managed Services Support

Software Support Portal

Software solution customers can view support tickets logged prior to 22 April 2020 below

Software Helpdesk

HousingBrixx Support

HousingBrixx Support

ProductsMRI Platform X MRI Investment MRI Horizon MRI Horizon CRE MRI Qube PM MRI Engage MRI Sales and Lettings Agility FM MRI Planet MRI RADAR and APR MRI Agency Central

SolutionsProperty Management Commercial Residential Managing Agents Block Managers PRS/Build-to-Rent CRE Occupiers Retail Private Equity Public REITs Social Housing

ServicesmyMRI Client Support Concierge Support

CompanyContact Careers Job Openings

ResourcesBlog News Webinars Events MRI Training

9 King Street
London EC2V 8EA
United Kingdom

Sales +44 (0)20 3861 7100

Facebook Twitter YouTube LinkedIn

UK: +44 (0)20 3861 7100South Africa: +27 21 686 3145 US: 1 800 321 8770Canada: 1 800 321 8770Australia: +61 2 8915 5000Singapore: +65 6622 5764

Privacy Policy (UK, Europe, Africa)
Privacy Shield Policy
Terms of Use
Modern Slavery Statement
Sitemap
Cookies
Don’t Sell My Personal Info
Product terms

© 2021 MRI Software LLC – All Rights Reserved. MRI Software LLC is a registered ISO of Wells Fargo Bank, N.A., Concord, CA.

Close

Select your region

Global & US
Australia
Canada
Hong Kong
Ireland
Middle East
New Zealand
Singapore
South Africa
UK

17000+

clients

16.1m

units

3.3m

leases

140+

partners

170+

countries

We use cookies to enhance your site experience, analyse site performance and customise content and advertisements.

By continuing to browse our site (by scrolling or clicking), you agree to the use of these cookies. You can adjust your preferences in Cookie Settings.

Powered by GDPR Cookie Compliance

Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.

You can adjust all of your cookie settings by navigating the tabs on the left hand side.

Strictly Necessary Cookies

Strictly necessary cookies should be enabled at all times. They help us make our website usable, enabling you to move around the site and use its features.

Preferences cookies enable our website to remember information that changes the way our site behaves or looks, like your preferred language or the region you are in.

Enable or Disable Cookies

Performance Cookies

Performance cookies help us understand how visitors interact with our website, by collecting and reporting information that doesn't identify you personally. Keeping these cookies enables us to improve our website.

Enable or Disable Cookies

Please enable Strictly Necessary Cookies first so that we can save your preferences!

Marketing Cookies

Marketing cookies may be set by our advertising partners to collect information about your browsing habits. Keeping these cookies enables us to display advertisements that are more relevant to you and your interests.

Enable or Disable Cookies

Please enable Strictly Necessary Cookies first so that we can save your preferences!

Cookie Policy

More information about our Cookie Policy