Instant access to all the information required for a successful and efficient customer interaction
CRM draws information from multiple back-office systems and shares it in a single, intuitive and adaptable view. You can personalise a user’s screen according to their role. This allows you to speed up response times to customer queries and improve the quality of data across your multiple systems by updating them in sync and removing the need for duplicating data input.
The case management and workflow capacity enable your staff to capture, progress and track customer service requests. CRM allows you to send email, SMS, letters and surveys to targeted groups of customers at the click of a button and as well as social media feed integration.
The system can create any type of profiling entity, plus retention and prioritisation settings, allowing you to understand your customers and their preferred method of contact. Customer validation checks ensure sensitive data is only available to those who have permission to access.
Obtain a single view of your customer with information drawn from multiple sources.
Real time data
Real time updates and displays of the latest information stored in back office systems.
Mobile enabled for consistent user and customer experience out in the field.
[Rountable] Sector specialists discuss the 'Data Minefield' challenge facing Social Housing
This hour-long panellist session, will share ideas and best practices for managing data across systems, and shed light on what we all know is a very real challenge; getting consistent, trustworthy data. Explore the possibilities, best approaches, possible frameworks and the right solutions to support you on your organisation’s road to data utopia.
Find out more about MRI’s range of technology solutions designed specifically for social housing providers.