Better citizen experience
Deliver a great online citizen experience with purpose-built, citizen centric and 24/7 supported software.
Boost revenue collection
Collect council tax, business rates and other debts quickly and accurately whilst supporting your community with empathy and care.
Speed-up benefits processing
Reduce fraud enjoy processing efficiencies and ensure eligible claimants receive timely payments with our flexible and automated benefits solution.
Busier than ever with revenue collection and benefits processing?
Local authority budgets are under continual strain, with revenues and benefits teams having pressure to maximise collection rates faster and provide benefits to vulnerable citizens in a more cost-effective manner. Recent economic challenges have hit businesses and citizens hard.
Our fully-hosted SaaS revenues and benefits solution enables you to meet those challenges, saving time, effort and money. You’ll have access to products such as: Housing Benefits (including rent rebates, rent allowance and discretionary housing payments); Council Tax and reduction schemes; business rates; payments; and debt management, including overpayments.
Reduce the amount of manual processing and checking using our in-built automated processing solutions that mimics the steps your team usually takes, speeding up your service and creating a full audit trail whilst also reducing errors.
Key statistics of MRI Revenue & Benefits
125
Local Authorities
£10B+
Business rates collected
£12B+
Council tax collected
45M+
Discretionary Housing Payments (DHPs)
The complete revenues and benefits management solution for local authorities
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Council tax
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Business rates
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Benefits
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Document management
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Mobile working
Council tax
Council tax
Our feature-rich council tax solution is designed to be highly flexible in use, enabling administration of your council tax service to be delivered effectively, within legislative compliance and with the maximum possible efficiency. The solution is highly automated and provides comprehensive management reports. Furthermore, it offers integration with our benefits solution along with other appropriate solutions and third parties, such as the Valuation Office Agency.
Business rates
Business rates
The powerful and functionally rich Business Rates solution enables the efficient and cost-effective collection of Business Rates. The software effectively manages all Business Rates legislation and is continually updated to keep pace with legislative changes. Ideally suited for running either as part of an integrated Revenues and Benefits solution or as a stand-alone product, this ‘best of breed’ application provides a vast range of business benefits to local authorities.
The solution is highly automated and makes even the most complex tasks such as splits and mergers extremely simple. The solution also provides timely and comprehensive management reports, and offers a high degree of integration to related services, for example the Valuation Office Agency.
Benefits
Benefits
Our innovative benefits automation solution enables local authorities to automate the assessment of new claims and changes in circumstances 24/7, reducing the amount of manual processing and checking. It significantly reduces the administrative burden, cutting processing times from 25 minutes to 3 minutes.
Easy to set up, it mimics the steps your staff usually make to manage assessments from start to finish, explaining why any claims haven’t been successful and providing a full audit trail.
Document management
Document management
Our digital document management module (EDMS) provides a fully integrated, holistic document management solution with enhanced capabilities that streamline end-to-end processes to increase operational efficiencies. Fully embedded within MRI Revenues and Benefits Desktop with a single point of access for work items generated by both the EDMS and the Revenues and Benefits application.
Mobile working
Mobile working
The MRI Revenues and Benefits mobile working solution provides an efficient and effective means of conducting property inspections for Business Rates and Council Tax, and Benefits visits, using a mobile device. Inspections / visits are managed and scheduled using the Visit Scheduling Manager functionality.
Provide a better online experience with innovative portal technology
Reducing enquiries made to the Local Authority, saving time and efficiency for citizens, businesses, landlords, schools and local authority revenues & benefits staff.
Local authority teams
Supports channel shift, helping you to deliver a better citizen experience whilst reducing the pressure on staff. When citizens, businesses and schools make online updates, their data is transferred directly to your system so there’s no rekeying and information is therefore more accurate
Citizens
Citizens have secure 24/7 online access to find and update information at a time to suit them, including changes to contact details, payment arrangements, applications for discounts or exemptions, moving address information, and details of benefits claims.
Schools
Schools will have instant online access to real-time pupil level data in respect of free school meals eligibility, with options to download data in various formats.
Landlords
Landlords have the information they need to manage their cash flow with instant secure access to a summary of the payments they’ll receive.
Businesses
Businesses can quickly check outstanding balances, reliefs and payments, and see detailed calculations of their charges.
Business Improvement District (BID) boards
Enabling the Bid Board to securely view information online in respect of BID related charges, payment and recovery stages.
Resources
Let's Connect
Find out more about the MRI Community range of solutions designed specifically for local government agencies, education authorities and social housing providers.