Increase revenue collection, accelerate support for vulnerable citizens and reduce operational risk with a fully integrated Revenues and Benefits platform, built for all local authorities, intelligent automation and ethical recovery.
Replace standalone systems with a single, fully integrated platform designed to support local government reorganisation, connecting revenues and benefits, automating processes, providing digital services and reducing operational risk. MRI enables faster, more accurate service delivery while giving your teams complete visibility and control across collection, processing and citizen interactions.
An integrated platform built to simplify complex revenues and benefits operations
Highest in-year collection rate
across UK suppliers (2024/25)
Best match between predicted
and actual collection rates
Of top Housing Benefit
processing authorities
Replace fragmented processes with one connected system for council tax and business rates. Automate billing, collections and recovery to improve accuracy, reduce delays and give your teams the control needed to maintain consistent revenue performance.
Remove manual bottlenecks with integrated workflows that connect claims, assessments and updates in one platform. Process applications faster, reduce backlog and ensure vulnerable citizens receive the support they need without delay.
Connect citizen interactions directly to your core system through digital portals and smart forms. Reduce avoidable contact, capture accurate data at source and provide residents with a more transparent service 24/7.
Eliminate repetitive tasks with built-in automation. Process updates in real-time, improve consistency and reduce manual workload, enabling teams to focus on complex cases. Automation is policy-led and auditable, supporting ethical decision-making and protecting vulnerable residents.
Take an intelligent, ethical approach to recovery with data-driven insights. Segment accounts, tailor engagement and apply proportionate actions to improve outcomes, balancing financial resilience with social responsibility while protecting vulnerable residents and ensuring consistent, transparent processes.
Move away from legacy and fragmented systems with a structured, low risk migration approach. MRI has an outstanding track record of providing large scale transformation including local government reorganisation, helping you consolidate multiple authorities into one platform while maintaining continuity, accuracy and control throughout.
Access to real-time insight and a single source of truth is essential for finance, transformation and senior leadership teams, particularly in newly formed councils. Break down silos, monitor performance and make proactive decisions with a trusted, connected view to improve outcomes.
Strengthen your team with specialist support when it matters most. From year-on-year annual billing to system optimisation, access expert services that ensure continuity, reduce risk and help you deliver consistently high service standards.
Beyond Revenues & Benefits, MRI enables councils to connect financial insight with wider corporate priorities — including property rationalisation, energy sustainability and place-based decision-making — helping maximise value across the whole authority.
Local authorities are under increasing pressure to deliver efficient, resilient services while navigating complex structural and policy changes. The following key takeaways highlight how MRI supports councils in modernising Revenues & Benefits operations, reducing risk, and improving outcomes for both staff and residents.
Clients
Units
Leases
Partners
Countries
