Hit the ground running
Unlike other case management solutions, MRI’s Safer Communities is built by sector experts, specifically for social housing providers.
- Save time – get started straight away – an out-of-the-box solution with industry-specific functionality
- Save resources – let us do the heavy lifting, not your IT teams. We’ll implement the solution without any complex configuration required from your teams
- Meet your goals – we’ll help you configure the solution to meet your specific organisational needs
Better support your community
Make your services accessible at all times with a self-service portal, available straight out of the box.
- Customers can report incidents, provide evidence, and track case progress themselves
- Reduce the administrative burden by asking customers to log details themselves, freeing up your team to offer more personalised support
- Increase transparency around your business processes for improved customer service
Save time
Consolidate your case management data into one comprehensive system to save time and improve your workflows.
- Everything in one place – move away from using multiple systems and outdated spreadsheets with our purpose-built solution, made specifically for social housing teams
- In-built automation – our intuitive workflows will save your teams time when it comes to repetitive administrative tasks
Meet changing sector requirements
Have confidence you’re investing in a solution that will be as useful tomorrow as it is today.
- Cloud-based solutions that benefit from regular updates
- We listen to your feedback – these solutions have been built in collaboration with our clients and industry experts
- Moves with the industry – as the sector changes, so will the capabilities of your solution
Features include:
An officer dashboard that provides real-time status updates with alerts and actions
What3Words integration
A range of editable email and letter templates
An audio transcription tool
A comprehensive suite of management reports
Built-in workflow automation that reduces administration
Customisable configuration to meet local requirements (e.g. risk assessments, action plans, ASB/DA pathways, court packs, etc.)
Intuitive self-service customer portal
One of the features I particularly like is the transcription tool. Having tools like this to use whilst on the move is really important for effective case management.
Let's Connect
Find out more about MRI’s range of technology solutions designed specifically for social housing providers.
