MRI Income Analytics

Helping you manage and predict income with our cloud-based Arrears Management software

Every day, social housing providers encounter tenants who are unable to get themselves out of rent arrears – making it harder to sustain tenancies and drive income collection.  

By collating, analysing and interpreting the data already available, our software solutions help housing providers overcome these problems. Predict which customers are most likely to go into rent arrears using current and historic data, so you can build an early warning system for intervention before a case escalates further.  

You’ll also access data around low-risk cases, allowing you to send bulk SMS and email reminders to those who are most likely to pay without intervention.  

Built for mobility, you’ll be able to access customer information and resolve issues whilst still on-site, for better customer service and a more efficient admin process.  


Reduce rent arrears

Get in touch with tenants early and fast via SMS or email to keep them aware of their rent account status.

Increase income

Customers have found that rent payments are made more regularly using our system as tenants respond better to early intervention.

Vulnerable tenants

Our predictive analytics removes technical arrears giving you more time to spend on those who need more support.

Universal Credit

Our system adds in a tenant’s Universal Credit payment dates so you can factor in when they will be in a position to make rent payments.

Income Analytics

  • Daily data processing ensures Income Collection Teams have the most up-to-date information to hand when processing accounts in arrears.

  • Integrates with most of the leading housing management solutions to allow rent arrears data to be passed back and forth between the systems.

  • Powerful interactive dashboards offer a range of reporting options, so you can see what’s working – and what’s not.

  • Being fully cloud-based provides a responsive design, allowing access via any device when working on-the-go or visiting tenants.

  • Go paperless as our system stores comprehensive case details such as payment information, actions and any notes which have been added to an account.

  • Provides a great visual way to show tenants how serious their rent arrears are, with graphs that show forecasts for their accounts.

MRI Income Analytics - How MRI Income Analytics supports early intervention, through food and fuel poverty risk management

How MRI Income Analytics supports early intervention, through food and fuel poverty risk management

As featured in our Social Housing Roadshows, Mohammed Shafik, Senior Neighbourhood Officer at MSV Housing discusses the challenges of food and fuel poverty and how technology is helping the organisation to support its residents.


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Find out more about MRI’s range of technology solutions designed specifically for social housing providers.

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