Features

Out of hours

Ensure you are covered should an issue arise anytime day or night. Our team will be on-hand and ready to help out.

Hosted services

Kick-start your cloud journey with our range of securely-hosted cloud solutions, to allow users to work from anywhere at any-time.

IT resilience

Providing business continuity is essential so that’s why we offer a service which covers you in the event of an outage.

IT support services

IT Consultancy, application support, audits, project management and IT help-desk when it’s needed.

Our Managed Services act as an extension to your in-house IT team

IT teams are under a lot of pressure by the demands of users and customers who expect the best performance of their systems at all times. However, limited resources and budgets can often hinder the delivery of service at this level. To help social housing organisations face these challenges, we offer a range of managed and hosted services to help free up your IT team, while we take care of the day-to-day items. Our services cover a wide range of areas including real-time monitoring, planned maintenance, out of hours cover, daily system checks, upgrades, application support, continuous protection with scalable hosted backup & disaster recovery and more. Our qualified, experienced team will assist in everything from audit, design, build, migration, and management of workloads and applications to and in the cloud so that you can focus on improving your customer journey.

Advantages

  • Set your users free from their desks with our Remote Desktop Servers which let them connect into their session from anywhere.

  • We can ensure you get the best network setup to meet the demands by users who expect fast speed connections.

  • If you are looking to change the way your organisation operates, our IT transformation service can help regardless of the size of your IT budget.

  • Our team can help you upgrade or implement new software should your old provider be coming to the end of its life.

  • We offer a single point of contact with our team of experts in the social housing industry, meaning you are free to focus on your strategic IT planning.

  • As a leading managed service provider, we guarantee that all of the services provided are fully compliant with GDPR regulations.

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Over the next few years, the organisation is set to fully embrace Digital engagement with its customers. The new Desktop as a Service with its ‘always on’ functionality managed by a team of IT experts will ensure this happens and that our internal IT team can focus on the delivery of enhanced services to its customers.
Richard Harvey | Head of IT @ Housing Solutions
Entering into a Managed Services agreement combined with hosting has proven to be a transformational change and I recommend that every MRI customer should give serious consideration to making it an integral part of their implementation.
John Young | Housing Operations Manager (Property & Technology) @ Ashford Borough Council

Resources

Client Spotlight

Case study | Soho Housing builds resilience into their business with MRI’s cloud...

Client Spotlight
Video

Meet the IT Visionaries of Social Housing – Soho Housing

Video
Client Spotlight

Staffs Housing is now part of the Honeycomb Group

Client Spotlight

Let's Connect

Social Housing

Find out more about MRI’s range of technology solutions designed specifically for social housing providers.

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