One Solution for all your needs
Effectively record, schedule and manage repairs and maintenance work with a single solution – across all workstreams, for all your assets.
One integrated platform
Enhance your operatives on-site remote working with a fully accessible web browser platform and integrated Mobile app with offline capabilities.
One source of the truth
With single view dashboards that provide all the information needed, it’s never been easier to analyse and report business insights.
Realign your priorities away from tedious admin and back on improving the homes within your communities!
The management of repairs and maintenance work has historically been a time-consuming task with scheduling out jobs, managing multiple operatives’ sub-contractors and ensuring each van is correctly stocked. Many organisations have previously used multiple systems to manage repairs which leads to a fragmented approach.
MRI Repairs has been designed from the ground up to take away the pain that managing repairs can bring and do everything you need all in one piece of software. Job management is made easy with custom workflows for every type of job and our auto scheduler will plan out work for your operatives based on workload, skill level and location. Our mobile app has also been designed to guide operatives through all stages of a job, including tenant communication and lets them easily reorder van stock.
Designed for the repairs & maintenance of properties, tailored to the needs of housing organisations, operatives, and residents.
Enhance Resident Experiences
Improve customer service with automation of many tasks that usually require manual intervention. Speed up the entire process, so you can deliver the most efficient repairs and maintenance experience and positively impact your residents lives.
Enrich your Teams
Give your teams a single-view of all necessary information to record, schedule and manage repairs and maintenance efficiently. MRI Repairs simplifies the process, using innovative functionality to identify the right engineer, for the right job, at the right time.
Empower on-site Operatives
Improve operative efficiencies by reducing travel time, costs and late appointments for your onsite engineers with automated routing. The sub-contractor portal provides full visibility and regular updates allowing for effective collaboration and improved efficiency.
Automatic workflows allow MRI Repairs to easily manage all aspects of repairs and maintenance. Repairs, voids, planned works and other complex jobs can be raised or imported directly within MRI Repairs, then assigned by priority, target date and tasks needed job completion. Integration across multiple solutions means complete visibility of progress for all.
MRI Repairs offers a fully integrated subcontractor solution. Job tasks can be assigned directly to sub-contractors by the planners and enables them the ability to progress jobs that have been assigned, make appointments, create follow-on tasks, upload documents and enable self-billing on all completed sub-contractor job tasks. Approved payments can be posted direct to the backend financial system.
Planning & Scheduling
Planning & Scheduling
Gain a single view of your repairs and maintenance workloads. Scheduling pots are defined by users and job tasks can be automatically allocated from them. Evolving day dashboards display real time updates from onsite operatives allowing teams to be agile as the day progresses and with Google Maps integration you can efficiently allocate jobs to the most suited operative nearby.
MRI Repairs offers its own comprehensive integrated mobile solution that has full “off-line” working capability. Incident and management escalation allows issues to be recorded and flagged during a visit and doorstop appointments enables operatives to schedule follow up visits directly with the residents giving complete flexibility and efficiency while on a job.
Stock & Job Costing
Stock & Job Costing
All costs are captured at task level to provide comprehensive detailed job costing information these are automatically aggregated and split between travel, onsite and materials. MRI Repairs offers full integration with MRI’s Van stock solution and key suppliers allowing stock management for internal stores and supplier managed services.
Comprehensive web based dashboard reporting that analyses business performance on a period by period basis. Support tactical business decisions using dashboard trend analysis with detailed drill-downs for data on many categories like tasks, operatives and purchases. Role based tile alerts allow users to prioritise important actions so nothing falls through the cracks.
Repairs and maintenance work made easy
Bring your repairs process up-to-date, with a fully integrated and feature-rich system. MRI Repairs delivers best-in-class Housing Repairs Management for Housing Organisations and Contractors, helping you operate faster, smarter and more proactively. Raise repairs, manage property access, record the resolution and resolve customer feedback, all in one system. So you and your teams can focus less on admin and more on improving the homes within your communities.
We have 45+ years of experience in Social Housing, and we fully understand your challenges and needs. Our suite of solutions are designed specifically for the social housing sector, with each specialised module crafted to perfectly meet your repairs needs.
Find out more about MRI’s range of technology solutions designed specifically for social housing providers.