Find my Engineer - at the heart of operative efficiency and customer experience
Ensuring residents are home and ready for service and repairs appointments is so important when the impact of a missed service-call can cost organisations anywhere up to £100 per appointment. Whether you are a repairs contractor or a DLO, you can instantly improve first-time access rates, reduce operational stress, and get real-time visibility of your mobile workforce.
Find My Engineer is MRI’s ‘Uber-style’ solution that helps you to keep residents updated at every point in their service call journey helping to reduce missed appointments by providing your customers with a personalised service, that keeps them informed.
Features
Make no access a thing of the past
Save your organisation time and money by ensuring residents are home and ready for service and repairs appointments.
Build better configurable workflows
Improve resident communication with automated appointment confirmations, re-scheduling, and send residents the right message at the right time.
Transform the day of service
Keep tenants informed on the day of service, so they know when their operative will arrive, so they won’t flood your customer services team with unnecessary calls.
Improve the customer experience
Allow residents to interact with you instantly, using 2-way messaging and measure resident satisfaction with feedback forms and surveys.
51% of customers say their biggest frustration is the failure of engineers to show up on time
Find my Engineer is controlled by the operative and offers real-time location tracking, automated and accurate ETA messages, and real-time feedback to provide customers with the reassurance that their maintenance operative is en-route.
The solution also enables 2-way resident communication for seamless interactions at any stage leading up to the day of the repair, to ensure a better customer experience and to reduce calls coming through to your customer services lines.
Plus, the simple to use Find My Engineer App helps field operatives to manage their jobs and locate colleagues quickly and easily and gives your office teams live visibility of your operative’s location and their proximity.
Key features:
I’d certainly recommend other housing associations and local authorities use MRI Repairs. We’ve established really good relationships with everybody and we’re positive about where we’re going with the product.
The introduction of the ‘Find my Engineer’ service has been designed to improve the customer journey for residents and overall customer satisfaction.
We are very proud to be one of the first service providers within the repairs and maintenance industry to have implemented the new technology.
Find my Engineer Advantages
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Find out more about MRI’s range of technology solutions designed specifically for social housing providers.
