Find my Engineer - at the heart of operative efficiency and customer experience.

Ensuring residents are home and ready for service and repairs appointments is so important when the impact of a missed service-call can cost organisations anywhere up to £100 per appointment. Whether you are a repairs contractor or a DLO, you can instantly improve first-time access rates, reduce operational stress, and get real-time visibility of your mobile workforce.

Find My Engineer is MRI’s ‘Uber-style’ solution that helps you to keep residents updated at every point in their service call journey helping to reduce missed appointments by providing your customers with a personalised service, that keeps them informed.

Features

Make no access a thing of the past

Save your organisation time and money by ensuring residents are home and ready for service and repairs appointments.

Build better configurable workflows

Improve resident communication with automated appointment confirmations, re-scheduling, and send residents the right message at the right time.

Transform the day of service

Keep tenants informed on the day of service, so they know when their operative will arrive, so they won’t flood your customer services team with unnecessary calls.

Improve the customer experience

Allow residents to interact with you instantly, using 2-way messaging and measure resident satisfaction with feedback forms and surveys.

51% of customers say their biggest frustration is the failure of engineers to show up on time

Find my Engineer is controlled by the operative and offers real-time location tracking, automated and accurate ETA messages, and real-time feedback to provide customers with the reassurance that their maintenance operative is en-route.

The solution also enables 2-way resident communication for seamless interactions at any stage leading up to the day of the repair, to ensure a better customer experience and to reduce calls coming through to your customer services lines.

Plus, the simple to use Find My Engineer App helps field operatives to manage their jobs and locate colleagues quickly and easily and gives your office teams live visibility of your operative’s location and their proximity.

Key features:

  • Real-time ETA and live operative tracking with map display.

  • Accurate ETAs which take live traffic conditions into account.

  • Automated reminders leading up to the day of the repair.

  • Resident two-way communication, to allow to make operative aware of any delays / special instructions.

  • Enhanced resident safety and awareness with the provision of information about who is coming, their photo and the vehicle registration.

  • Proven to increase first-time access rates by up to 20%.

  • Fewer calls to customer service centres, reducing operational overhead.

Find my Engineer Advantages

  • Enhance customer experience by eliminating the four-hour service window and replacing it with an accurate ETA.

  • 2-way messaging and tracking so residents can communicate with their operative.

  • Residents are no longer stuck on a call trying to get through to your call centres if they need to amend or cancel their appointment, or even chase operative whereabouts.

  • Keep residents engaged following a service or repair appointment by sending instant feedback forms or satisfaction surveys once the job is complete.

Let's Connect

Find out more about MRI’s broad range of technology solutions designed specifically for social housing providers.

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