Find My Engineer - Find my Engineer - at the heart of operative efficiency and customer experience

Find my Engineer - at the heart of operative efficiency and customer experience

Ensuring residents are home and ready for service and repairs appointments is so important when the impact of a missed service-call can cost organisations anywhere up to £100 per appointment. Whether you are a repairs contractor or a DLO, you can instantly improve first-time access rates, reduce operational stress, and get real-time visibility of your mobile workforce.

Find My Engineer is MRI’s ‘Uber-style’ solution that helps you to keep residents updated at every point in their service call journey helping to reduce missed appointments by providing your customers with a personalised service, that keeps them informed.

Ready to improve engineer tracking?

Kinovo reduced no-access rates by 41% in the first 5 months of using MRI Repairs Web and MRI Find My Engineer.

Kinovo

41% reduction in no-access rate reported by our client

Make no access a thing of the past

Save your organisation time and money by ensuring residents are home and ready for service and repairs appointments.

Build better configurable workflows

Improve resident communication with automated appointment confirmations, re-scheduling, and send residents the right message at the right time.

Transform the day of service

Keep tenants informed on the day of service, so they know when their operative will arrive, so they won’t flood your customer services team with unnecessary calls.

Improve the customer experience

Allow residents to interact with you instantly, using 2-way messaging and measure resident satisfaction with feedback forms and surveys.

Find My Engineer - 51% of customers say their biggest frustration is the failure of engineers to show up on time

51% of customers say their biggest frustration is the failure of engineers to show up on time

Find my Engineer is controlled by the operative and offers real-time location tracking, automated and accurate ETA messages, and real-time feedback to provide customers with the reassurance that their maintenance operative is en-route.

The simple-to-use App helps field operatives to manage their jobs and locate colleagues quickly and easily and gives your office teams live visibility of your operative’s location and their proximity.

Key features

Real-time ETA

Real-time ETA

Real-time ETA and live operative tracking with map display. It takes live traffic conditions into account, giving customers more accurate information.

Chat & Messaging

Chat & Messaging

Leave a message for planners, customer services or operatives with the ability to respond to the resident.

Automated messaging to the customer to let them know when the operative will be arriving, when they are approaching the property and the outcome of the repair.

Engineer information

Engineer information

Enhanced resident safety and awareness with the provision of information about who is coming and their photo.

Feedback forms

Feedback forms

Keep residents engaged following a service or repair appointment by sending instant feedback forms or satisfaction surveys once the job is complete.

Live View

Live View

An interactive map that shows all operatives current location and the status of each appointment, whether the estimated travel time was correct and if the arrival time is going to be alter than expected.

Self-Service configuration

Self-Service configuration

A brand-new UI allows the client to configure and amend how the tracking pages work, the branding and the content/frequency of the SMS’s being sent. Configurable at the client and contract level.

Customer Verification

Customer Verification

A new optional page for an additional level of security, the resident needs to enter the postcode for the appointment to verify that they are the person accessing the tracking pages.

Reporting

Reporting

Report on your appointment data using in-product reporting for Visits, Usage, Operatives and Survey responses.

Resources

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Social Housing

Find out more about MRI’s range of technology solutions designed specifically for social housing providers.

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