Guidance built within the software
MRI Homelessness Reduction is so much more than an IT system. What makes it unique is that it contains key legislation and guidance incorporated into the solution. This is because it’s built from the ground up and delivers solutions against the Homelessness Reduction Act, depicting a bespoke journey for each customer.
Features ready to go or customise to your needs:
The dashboard provides both a manager and officer view of all current cases from initial approach through triage to prevention, relief, accommodation and homelessness. The intuitive and user-friendly dashboard facilitates fast access to information at both officer and case level and includes an alert system for key case actions. The widgets on the dashboard also act as a mini report function and allow an overview of all cases, as well as urgent actions required.
Each individual customer has their own comprehensive case record with a full and real-time overview of their current status including any outstanding actions, summary of notes, Personalised Housing Plan, relevant documents and letters. It is intuitive in its design and supports officers with key guidance at critical points in the triage and assessment phases.
The triage section of Homelessness Reduction gives clear and comprehensive sets of questions that allow the applicant and housing professional to clearly understand the reasons behind the initial meeting, what steps have been taken and clear objectives as to the outcomes of the approach. It supports the frontline officer to establish if the low ‘reason to believe the risk of homelessness’ threshold is met and how to refer the case through the system to a full housing options assessment. It then provides a list of pre-defined outcomes and a checklist of general advice to support the outcome of the triage process.
The assessment section can collect over 250 fields of data, with information mapped directly to the statutory requirements of the Act. It guides an officer through every part of the process. The assessment is broken down into key sections of circumstances, housing accommodation and needs and support. The assessment section collects information in order to automatically create an amendable Personalised Housing Plan.
The customer portal will allow a customer to access their Personalised Housing Plan online, make amendments, attach documents and send notifications to their housing officer. The customer portal will be linked to a third party portal where authorised third party support will be able to access customer Personalised Housing Plans, update with actions they have undertaken and send notifications to the customer and housing officer.
MRI’s suite of Housing Options solutions has advanced and intuitive reporting capabilities that allow users with limited database knowledge to create powerful queries and output in an easily digestible form. This enables you to efficiently report for:
- All local and national statutory requirements
- Freedom of Information and Subject Access Requests
- Contract management information
- Management reporting and Key Performance Indicators
There is a suite of template reports covering key requirements, with many more on the way. They give quick, easy and real-time access to information, as well as the ability to create custom reports that can drill down on any figures, giving new levels of decision support. These include:
- Current caseload reporting, including name of case and application start date
- Where in the process the case is and within the 56 day timeline
- Summarise individually or across teams
- Temporary Accommodation summaries by type, cost, subsidies and suitability
- Households in accommodation and decisions made
- Caseload review and overall performance of approach, closures, etc.
- In-depth, quality information
A series of email reminders can also be set up and sent to yourself and any designated executive as soon as reports are ready to be drawn down ensuring you never miss key dates in the reporting cycle.
Find out more about MRI’s range of technology solutions designed specifically for social housing providers.