Client Spotlight

Homelessness Reduction case study: Horsham District Council

MRI Housing Jigsaw Case Study: Horsham District Council talks about its experience with MRI Homelessness Reduction

“Homelessness Reduction was the best system we could have bought”

– Horsham District Council

In early 2018, following the implementation of the Homelessness Reduction Act (HRA), Horsham District Council (HDC) were one of the first local authorities to adopt our unique homelessness solution, Homelessness Reduction. Following best practice, HDC were already focused on preventing homelessness, working within a set of processes that the new Act formalised.

With the implementation of the HRA, the largest overhaul of homelessness legislation for many years, the Homelessness team at HDC needed a solution to help them manage its legal responsibilities. Its existing provider could not meet the legal compliance of the HRA in time for 1 April 2018, forcing Horsham to look at alternative providers to meet this new set of needs.

The MRI Homelessness Reduction solution was a clear choice. The solution is a unique solution to manage cases, monitor outcomes and deliver solutions against the HRA, combining the latest IT software with practitioner experience. Council Officers have reported that the legal questions they are now required to ask are often repetitive, making the Personalised Housing Plan that Council Officers work through with customers fairly labour intensive. It is acknowledged however, that this is a legal requirement, and not necessarily as a result of the system they are using.

Following a smooth implementation of the Homelessness Reduction solution and with strong management of the Homeless and IT project team at HDC, Horsham was able to further configure the system with support from the Implementation team at MRI Software. The configuration that the system allows, enabled Horsham to seamlessly move into and work within the biggest change in homelessness legislation in forty years.

Kendra Barrington, Homeless Prevention Manager at HDC tells us:

Homelessness Reduction was the best system we could have bought. It’s a great fit for Horsham.

 – Workflow support and H-CLIC

The Homelessness Reduction solution supports Horsham to comply with the legislation through useful workflows, reminders and dashboard widgets to support case management, while staff are guided through the processes of the Act with simple-to-use question and decision prompts. “The visual workflow is excellent and enables us to easily see where we are in the process at any time”, says Kendra.

The new statistics recording system, H-CLIC that is now required as part of the HRA, has been challenging for Horsham and it initially encountered some major issues reporting data to MHCLG for those that were still in temporary accommodation on 1 April 2018 (Horsham fortunately had made their homeless decisions for all customers prior to 1 April 2018).

Users reported that H-CLIC errors (mismatches) are sometimes difficult to comprehend, although the messaging MRI Software has introduced has greatly helped. This had evolved into a quarterly struggle to understand clearly what had been uploaded and there were misunderstandings with MHCLG as a result. MRI Software worked hard to fix the issue with legacy cases and communication between Kendra at HDC, the Housing Jigsaw team, Delta and MHCLG continues to be strong.

“The support of MRI Software has been excellent” says Kendra. “The Implementation and helpdesk teams are wonderful and are incredibly patient”.

Horsham is now implementing MRI Allocations, the enhanced housing register and powerful allocations system, which also form part of the Housing Jigsaw suite of products and work seamlessly with Homelessness Reduction.

Learn more about our Housing Jigsaw suite of solutions here.

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