Reduce workloads and improve transparency

Automate processes and be compliance-confident

Increase customer engagement

Managing homelessness reduction.

Are your teams struggling to manage a mounting homelessness caseload?

The chronic under-supply of housing, ongoing cost of living crisis changing legislation and skills shortages are all having an impact on your frontline teams. As the number of people experiencing homelessness continues to increase, it is essential that organisations efficiently assess and prioritise homelessness cases and housing applications. Ensuring that the most vulnerable cases are effectively prioritised, whilst meeting statutory requirements for response times and efficiently managing costs, is essential.

MRI Homelessness Reduction is designed from the ground up by practitioners to effectively manage and monitor cases in accordance with the Homelessness Reduction Act, helping you ease your caseloads and free-up time to allow your teams to help those most in need.

The complete solution for community officers in local authorities and registered housing providers to prioritise support for those most at risk of homelessness.

Reduce workloads and improve transparency.

Enable efficient prioritisation

View and manage current homelessness cases quickly using easy-to-use dashboards; from the initial approach through triage, prevention, relief and main duties.

Automate processes and be compliance-confident.

Promote effective case management

Get fast access to the information you need at both management and case levels with a clear, holistic, and real-time view of your customer’s journeys and Personalised Housing Plan (PHP).

increase customer engagement.

Ensure Accurate H-CLIC reporting

Built-in H-CLIC validation enables officers to identify and rectify H-CLIC errors in real-time and submit timely and accurate statistical returns.

Powerful homelessness case management technology to help transform lives

Effective use of technology can help local authorities and housing associations address many of the challenges in managing homelessness cases, taking the pressure off teams by helping to streamline processes and providing data insights to help drive effective decision-making.

Web-based portal
Online dashboards give a unified, complete case view.
Self-Service Portal
Integrated self-service and customer portal
Workflow Dashboards
Comprehensive workflow dashboard with Alerts and suggested Actions
Mobile Friendly
Online solution available anytime, anywhere
Accommodation Placements
Upload, manage and monitor temporary accommodation placements

Take better care of the people you serve with customer-first technology

The complete solution set to support local authorities and registered housing providers to better manage their frontline services




A solution to manage your housing register online, advertise the right homes to those in need, and allocate properties in accordance with your allocation policies.

Homelessness Reduction

Homelessness reduction

Homelessness Reduction

A solution to help you manage and monitor your single homeless pathways, prepare and action your Severe Weather Emergency Protocol and record Counts and Estimates.

Accommodation Rent Accounting

Accommodation rent accounting.

Accommodation Rent Accounting

A solution to reduce temporary accommodation debt through monitoring, reporting and communication of financial obligations.

Rough Sleeper Pathways

Rough Sleeper Pathways

Rough Sleeper Pathways

A solution to help you manage and monitor your single homeless pathways, prepare and action your Severe Weather Emergency Protocol and record Counts and Estimates.


Community & Housing


A tool to help you meet your Duty to Refer requirements. Alert securely and from specified public bodies and agencies to local authorities.

Safer Communities

Safer Communities

Safer Communities

A solution to report, monitor and track anti-social behaviour, domestic abuse and other tenancy breaches.

Key facts


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Social Housing

Find out more about MRI’s range of technology solutions designed specifically for social housing providers.

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