What’s been going on? Social Housing Events Round Up

Over the past few months, we’ve been sharing MRI’s vision for Social Housing, our plans to bring ‘services to the sofa’, unlocking the power of your data and more across a range of recent industry event platforms. In case you missed our seminar sessions and keynotes, here’s a recap of what we’ve covered.

Data Transformation before Digital Transformation?

A key topic emerging is the importance of data, how we keep it, how we gather it and more importantly what we do with it! Our Client Strategy Director, James Massey, opened DTL’s UnCon conference with a thought-provoking keynote on the data challenges in the sector and how MRI’s solutions and vision are aligned to help social housing providers to overcome them. Putting tenants first and aligning digital capabilities to business outcomes seemed to be high on everyone’s agenda.

We also engaged in a great panel discussion and conversations with delegates throughout the event. It was a good platform for us to share and hear about new and exciting ideas in the sector.

New approaches to income management and creating sustainable tenancies.

We’ve also been discussing how to maximise income, sustain tenancies and support residents through the intelligent use of data and predictive analytics, at recent HQN Rent Network events.

During our sessions, we’ve demonstrated scenarios where we are working with social housing providers to identify correlations between arrears, repairs and domestic abuse cases; the relationship between ASB and financial vulnerability and much more. Again, data is at the forefront of these discussions and it is essential it is accurate and up to date in order for predictive analysis to be effective. Taking advantage of all the information held on your tenants, across all of your business systems, allow you to best serve them based on their specific needs and will ultimately help you to create sustainable tenancies and protect revenue.

Has lockdown tested your IT capabilities?

We hosted a seminar at NHF’s Smaller Housing Association’s Conference discussing how lockdown has tested the IT capabilities of social housing providers; alongside two members of staff from Squared, a smaller housing association we are working with on their digital transformation.

It’s no surprise that technology and cloud-based solutions have played a crucial role in enabling home working and digital self-service, however being able to offer a consistent user experience for staff whether at home or in the office has been a challenge for some. Remote working is here to stay so making sure your IT systems can facilitate this is now a key part of IT strategies across the sector. Squared shared their own experiences and reasons for why they have chosen MRI’s Housing Community solution and integrated, digital tenant engagement solutions as part of their forward-thinking, IT strategy.

Strategic Asset Management

At recent NHF and HQN Asset Management Conferences, we’ve been discussing how asset management solutions can assist with the challenges of compliance, the zero-carbon agenda and active asset management. With the changes in regulations and government targets, now more than ever, it is essential that you are strategically planning and using your data sources effectively to make well-informed decisions about your properties and assets. Find out more in our White Paper: Taking a Strategic View of your Housing Stock with an Asset Management Solution.