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They are the words of one of the thousands of residents who were interviewed for the report.  They are words that evoke scenes more worthy of a Dickens novel.   For those working in social housing, they are words that should both haunt us and insp

You would have thought that, after it has been plugged so intensively over the past few years, the concept of “Active Asset Management” would now be well understood.  Everyone knows that property performance needs to be understood and how to do

If you’ve not already been put off by the title of this piece, you may well be a finance person rather than an asset management or IT person. It’s a sad truth that, for asset managers, component accounting is often an inconvenience they would rat

When I was thinking about what to cover in a piece on compliance, it struck me that compliance may well mean different things to different people.  To the finance and housing departments, compliance may be about HCA governance and IDAs while those i

Before I joined MRI as a Product Manager, I worked as a housing officer as part of front-line service delivery in the social housing sector. During that time, I gained a wealth of experience in most areas of the job – I would visit properties,

In over 20 years working in the sector, I have witnessed an incredible transformation in how housing providers use technology to manage their repairs. These tools help them achieve efficiencies and serve their communities and staff better. What’s m

Loneliness is prevalent across the UK and has been shown to have significant negative impacts on individuals and communities. That harm is of such concern that the nation even has a loneliness minister. What can be done to prevent loneliness in neigh

Resilience is a term that is frequently used, even more so following the beginning of the Covid-19 pandemic. Sometimes it is used to refer to the character traits that enable individuals to cope and respond to external threats – weathering the