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Best CRM software for Social Housing Providers

What is a CRM? CRM stands for Customer Relationship Management. When we talk about a CRM, we’re usually referring to a tool or solution that helps you to better serve your customers through data storage and management.   Do I need a CRM? Most lik…

“Milk. I cannot even afford milk.”

They are the words of one of the thousands of residents who were interviewed for the report.  They are words that evoke scenes more worthy of a Dickens novel.   For those working in social housing, they are words that should both haunt us and insp…

Active Asset Management for Social Housing

You would have thought that, after it has been plugged so intensively over the past few years, the concept of “Active Asset Management” would now be well understood.  Everyone knows that property performance needs to be understood and how to do …

Compliance for Social Housing

When I was thinking about what to cover in a piece on compliance, it struck me that compliance may well mean different things to different people.  To the finance and housing departments, compliance may be about HCA governance and IDAs while those i…

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