News, views and industry trends
The paperless tenancy – why and how to cut out paper from social housing offices
Before I joined MRI as a Product Manager, I worked as a housing officer as part of front-line service delivery in the social housing sector. During that time, I gained a wealth of experience in most areas of the job – I would visit properties,
The evolution of repairs software
In over 20 years working in the sector, I have witnessed an incredible transformation in how housing providers use technology to manage their repairs. These tools help them achieve efficiencies and serve their communities and staff better. What’s m
Addressing loneliness across social housing residents
Loneliness is prevalent across the UK and has been shown to have significant negative impacts on individuals and communities. That harm is of such concern that the nation even has a loneliness minister. What can be done to prevent loneliness in neigh
Housing Association’s Charitable Trust (HACT) discuss Community Resilience and thoughts on the latest Resident Voice Index™ findings
Resilience is a term that is frequently used, even more so following the beginning of the Covid-19 pandemic. Sometimes it is used to refer to the character traits that enable individuals to cope and respond to external threats – weathering the
How finance leaders can benefit from graduating to the cloud
In a very short space of time businesses globally have had to deal with a number of significant events which have changed the way the workplace operates and have each presented their own unique challenges. One notable change is the forced shift to ho
Poor insulation and food poverty: A risk to assets, achieving net-zero and resident wellbeing
Housing stock in the UK is amongst the oldest and most fuel-inefficient in Europe. The risks that arise from these ageing, inefficient homes have multiple impacts for organisations, the planet and most importantly, those who live in these homes. Home
What does a good finance system look like?
The core output of any finance system is reporting, with the aim of answering the key organisational questions of: Where do we spend? And why did we spend it? As well as accurately highlighting where this could change. A finance system that truly wor
The Resident Voice Index™: Drawing parallels between UK and US social and affordable housing
The provision of affordable housing is an issue facing nations globally. At MRI, every day we see the potential for data and insight to help address problems faced by those who provide housing. Ashley Close, one of the Solutions Architects in our Lon