News, views and industry trends

They are the words of one of the thousands of residents who were interviewed for the report.  They are words that evoke scenes more worthy of a Dickens novel.   For those working in social housing, they are words that should both haunt us and insp

Tenant expectations are rising rapidly. With easy access to exceptional online experiences, from eCommerce services like Amazon to purchasing insurance, holidays or even setting up bank accounts without the need for human contact, consumers are used

Late rent payments can significantly affect a property’s cash flow. If a portion of your tenants are habitually late at paying their monthly rent, you may have trouble paying your bills and covering expenses. Which will soon have serious implicatio

As a property manager, there’s no question that you need systems in place which can help you stop renter scams before they happen. After all, whoever originated the phrase “there’s no such thing as bad publicity,” clearly never saw their prop

Imagine, for a moment, that you’re a tenant. You’ve gone to pay your rent – a few days early – only, you’ve mistyped your password and been locked out of your account for the next week. It’d be worrying, right? Already, you’d be

It’s easy to keep costs low when you have sensible renters that care about their residence, adhere to your agreement, and are happy to do minor maintenance jobs for you. But how do you find good tenants? Where do the best ones spend their time? Let

In a recent News On The Block knowledge bank event “Diversifying into Build-to-Rent: Lessons learnt from block management visionaries”, a panel of industry experts discussed how they have successfully diversified into the exciting Build-to-Rent s

As a residential property manager, what are the fundamental factors that persuade your clients – whether leaseholders or committees – to recommend you? The changing face of recommendation New business development in the market has always been highly driven by recommendation, as targeting leaseholders and committees is a hard task to do directly. However, the … Continued