Case study – how Block Management UK is leveraging technology to elevate customer experience

Delivering an exceptional and consistent service to residents and leaseholders has become a mission-critical business challenge for block managers in recent years.

Where the discipline was once squarely focused on the functional aspects of managing properties and accounting processes, organisations and their teams now need to be client experience specialists – while also continuing to deliver efficiency and profitability across portfolios. And that’s not to mention acute added pressure resulting from the impacts of COVID-19. In a digital-first culture, and one where reviews and user feedback are so influential, the ability to offer and maintain great service can be make or break for a business. It’s for this reason that block managers have turned to technology as a platform for success.

In this on-demand webinar, we’re joined by two senior leaders from Block Management UK who discuss the key drivers behind their decision to implement MRI Software’s innovative suite for their customer service and customer engagement requirements.

David Collinson – Managing Director, and Simon Matthews – Operations Director, share their thoughts on why technology is so important in the provision of a great experience, before diving into some of the reasons they have chosen to place a connected property management and resident portal solution at the heart of their growing nationwide enterprise.

The webinar also provides an overview of how MRI’s deep and widely used capabilities in the block management sector can support integrated online payments and maintenance requests, opportunities for additional revenue streams, document and information sharing, community engagement and more.