Levels Property Management Selects MRI Software to Support Growth and Deliver Market-Leading Client Service
Newly launched property management company Levels has chosen MRI Software as its strategic, long-term technology partner to deliver exceptional client service.
With a leadership team bringing extensive industry experience, Levels Property Management is committed to setting a new standard from day one. As part of this vision, the company undertook a comprehensive review of block technology solutions and selected MRI Software for its breadth of functionality, configurability, and ability to drive both operational efficiency and service delivery.
Having worked with several lower-cost platforms in the past, the team at Levels made a deliberate decision to invest in a best-in-class solution—not just as a cost consideration, but as a business-critical enabler of scalability, service excellence, and long-term value.
MRI Qube will serve as the company’s central platform, offering a single source of truth for end-to-end financial management. This includes automation of core processes such as accounts receivable and payable, service charge management, credit control, financial reporting, and bank reconciliation. The platform’s robust capabilities will enable the team to generate customised, client-specific service charge reporting packs at the click of a button, significantly reducing manual workloads.
Integrated automation and workflow tools will help streamline operations, reduce costs, and accelerate the onboarding of new clients—all while enabling the team to focus on elevating service standards and delivering a more differentiated client experience.
To further enhance efficiency, Levels is also deploying MRI’s AI-powered AP Essentials solution, enabling a potential 75% reduction in invoice processing times. This not only supports faster supplier payments, but also strengthens the company’s value proposition when competing for new business.
In addition, the adoption of the MRI Engage resident portal reflects Levels’ commitment to delivering a modern, customer-centric experience. The portal provides clients and leaseholders with real-time access to financial information, compliance documentation, maintenance tracking, and company communications—all in a fully white-labelled environment. When integrated with a payment gateway, the portal also opens up new revenue opportunities and alleviates administrative burdens, such as chasing ad hoc payments.
Lewis Waldron, Director and Co-Founder of Levels Property Management, commented:
From day one, we’ve been committed to building a business that puts service quality and transparency at its core. That meant choosing a technology partner who could grow with us and support our values of Integrity, Information, and Innovation.
MRI’s platform gives us the powerful functionality, bespoke reporting, and tools we need to deliver exceptional service to our clients. While the upfront investment is higher than some alternatives, the long-term return—through improved efficiency, enhanced service, and better client engagement—makes it the clear choice for us.
Jon Browning MRICS, Senior Account Executive said:
We’re thrilled to have been selected to support Levels and look forward to seeing their management portfolio grow. This partnership exemplifies a forward-thinking business that recognises the value of investing in technology to drive future success.
Increasingly, we’re seeing companies prioritise the streamlining of operational processes not only to boost productivity and free up time to enhance client service, but also to create a better working environment for their teams. With digital transformation reshaping the industry, there’s now a clear expectation for managing agents to deliver faster response times to requests, greater financial and compliance transparency, and a more tailored service experience. These rising expectations place additional pressure on service delivery for managing agents, often leading to additional challenges around workload management, error reduction, and staff retention.
Our market-leading solutions are designed to help businesses of all sizes meet these challenges and evolve with the industry’s demands. While our initial price point may be higher for smaller portfolios, the value, functionality, and operational savings we deliver more than justifies the investment. Our partnership with Levels is a strong example of this in action and is further supported by our client retention rate of 97%.