Income Management

MRI’s housing analytics solutions are designed to help increase income collection, sustain tenancies and focus efforts on cases most in need of help. Using analytic techniques, our software predicts which accounts in arrears will pay without intervention and prioritises those that require action, enabling teams to work more effectively.

Our customers have found that using income management tools reduces the need for court action, which can incur high costs and slow down the debt recovery process.  In addition, built in communications enable quick and effective rent collections.

The technology allows Universal Credit details to be incorporated into saved case lists and enables users to focus on Universal Credit accounts if they need to. The software is proven to help reduce cases for our customers immediately upon implementation.

Tenancy Management

Our tenancy management solutions are designed to empower social housing providers so that they can create and maintain sustainable tenancies. The software provides unparalleled levels of support for housing teams for the lifecycle of a tenancy and beyond.

It is comprised of a range of solutions which help to gather data on tenants, enabling support teams to intervene early and prevent crisis.  The software can trace previous tenants and assess their propensity to repay as well as performing powerful pre-tenancy checks to ensure you have the full picture and the right support in place before a tenancy commences. These solutions have been designed to help you to proactively intervene to achieve the best outcomes for your customers, while protecting your income and recovering debts.

MRI’s tenancy management technology automatically aggregates and manipulates multiple sources of data (both internal and external) to identify residency anomalies, fraud indicators and tenants in need of support and intervention. Cases are automatically segmented and prioritised, allowing you to focus resources on solutions, rather than time management.


Predict and Prioritise

Supports effective arrears management by focusing your attention where it is needed.

Faster Communications

Bulk email and SMS messages, with customisable text, can be distributed to tenants in arrears.

Daily Processing

Data is updated daily, with ‘At Risk’ list updated overnight ready for staff the following morning.


  • Sustain tenancies by monitoring and keeping in contact with at-risk tenants

  • Automatic risk scoring

  • Comprehensive case details

  • Responsive design for use on any device

  • Actions and notes recording

  • A range of out of the box standard reporting

  • Helps mitigate the risk of Universal Credit

  • Track and trace former tenant arrears

The Social Housing Data Revolution: Solutions to problems that modern organisations face with their data-handling

MRI Software and sector-specialists HACT, 3C Consultants and the Data Protection People have come together to share their experience and knowledge with you on what we all know is a very real challenge; getting the most out of our data.

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