From Spreadsheets to Strategy: Ashford Borough Council’s Asset Management Overhaul with MRI
Ashford Borough Council faced challenges with incomplete data and a lack of clear insight into their housing stock, which impacted their regulatory performance. To address this, they turned to MRI Asset Management to centralise and streamline their a…
Ashford Borough Council Boosts Efficiency and Tenant Satisfaction with MRI Repairs, & Cuts Missed Appointments by 55%
Ashford Borough Council transitioned their housing repair services in-house with the help of MRI Repairs, building an entire repair system from scratch within six months. The new solution has transformed the Council’s operations by streamlining repai…
Transforming Income Management: How Ashford Borough Council Cut Arrears Casework Reviews by 81% with MRI Income Analytics
Insights from the Ashford Borough Council Income & Arrears Team Manager – Watch the interview! Ashford Borough Council recently implemented MRI Income Analytics to fill a critical gap in its income-related case management. This powerful sol…
Kinovo plc Achieves a huge ROI by Reducing No-Access Rates with MRI’s Find My Engineer Solution
The Key Numbers: 751% return on investment. 41% reduction in no-access rates in the first 5 months. 13% improvement in profitability 8% reduction in visits. First to implement Find My Engineer with full MRI Repairs integration. 89 operatives success…
Ashford Borough Council Transforms Antisocial Behaviour Case Management
Insights from the Ashford Borough Council Neighbourhood Services Team – Watch the interview! Ashford Borough Council recently implemented MRI Safer Communities to provide a case management system that the Council was previously lacking. This ne…
Lichfield District Council Transforms Housing Allocations with MRI – Achieving a 69% Reduction in the Housing Register
Overview In 2021, Lichfield District Council replaced its housing register and choice-based lettings platform with MRI Allocations, part of the MRI Housing Options solution set. The goal was to enhance the customer experience, minimise administrative…