From Spreadsheets to Strategy: Ashford Borough Council’s Asset Management Overhaul with MRI

Ashford Borough Council faced challenges with incomplete data and a lack of clear insight into their housing stock, which impacted their regulatory performance. To address this, they turned to MRI Asset Management to centralise and streamline their asset data, helping to transform how they manage planned maintenance and stock condition information..

Previously reliant on spreadsheets, Ashford lacked accurate, accessible data, a gap highlighted by a recent regulatory assessment. In response, they conducted a full stock condition survey of around 2,500 properties (about 60% of their stock) within four weeks. This data was integrated directly into MRI’s system, creating a single, reliable source of truth.

MRI Asset Management replaced fragmented spreadsheets with a unified platform, boosting operational efficiency. The system supports planned maintenance by tracking renewal schedules for kitchens, bathrooms, windows, and doors, alongside advanced reporting for future work and cost forecasting.

Integration with Ashford’s MRI Housing Enterprise system via the Asset Information Bar allows the repairs team instant access to up-to-date condition data. The project management module provides clear oversight of refurbishment programmes from start to finish.

Emphasising accurate data input, Ashford can now generate decent home standard scoring reports quickly—previously impossible due to data gaps. MRI Asset Management has thus enhanced Ashford’s decision-making, operational efficiency, and regulatory compliance.

Key Highlights:

• Completed stock condition survey of ~2,500 properties in 4 weeks.
• Centralised asset data from multiple spreadsheets into one MRI system.
• Tracked planned maintenance renewals with forecasting for key assets.
• Integrated with Housing Enterprise for instant access to condition data.
• Enabled full project tracking from initiation to completion.
• Quickly generated decent home standard scoring reports to support compliance.