News, views and industry trends
Top five estate agency CRM features to look for
Want the quick version? Here’s your summary: Modern estate agencies need an AI-powered CRM to move faster, work smarter, and deliver exceptional customer experiences: AI-powered CRM platforms bring lead capture, multi-channel communication, i…
DMCC Act explained: What UK property professionals need to know
TLDR: Key takeaways The DMCC Act significantly strengthens consumer protection enforcement in the UK property sector Estate and letting agents face higher compliance risk and faster regulatory intervention Stopover tenants increase disclosure comple…
Estate agency agreement: Everything property owners and agents need to know
Table of contents What is an estate agency agreement? Types of estate agency agreements Key clauses in an estate agency agreement Legal considerations for estate agency agreements How to draft an estate agency agreement Common mistakes to avoid FAQs…
The damp and mould compliance checklist for estate agents
Assess your agency’s readiness to support your landlords From October 2025, Awaab’s Law will set strict timelines for addressing damp and mould. From early detection during inspections to managing tenant complaints, estate agents must now go beyond …
Letting agents, are you prepared? How the renters reform bill will reshape your role
As the Renters’ Reform Bill moves through the House of Lords, much of the focus has been on landlords and tenants, the changes brought by the Renters’ Reform Bill will have a significant impact on letting agents and property managers too. One of the …
AML checks for estate agencies: What you need to know
Anti-money laundering (AML) compliance is a critical responsibility for estate agents. With property transactions often involving large sums of money, the sector remains a prime target for criminal exploitation. In this post, we explore AML checks fo…
Real estate videography: How video marketing sells more homes
In today’s visually driven world, buyers aren’t just searching for properties, they’re searching for experiences. As scrolling replaces strolling and screen time takes precedence over showings, estate agents and property developers are turning to rea…
Customer interaction management for estate agents: Why it matters
Estate agents can no longer afford to treat client communication as an afterthought. Buyers, sellers, landlords and tenants all expect prompt, professional and personalised service and they’re not shy about walking away when they don’t get it. That’s…