QED Property Management selects MRI Software solutions to enhance portfolio management and reporting

QED Property Management, who manage 30 apartment blocks across the UK, have chosen the MRI Living™ suite of integrated solutions to streamline residential operations and enhance reporting capabilities. QED’s portfolio is diverse, including mixed tenure blocks and build to rent assets, with a mix of mid-market rent and amenities-based service provisions. QED will use MRI Software Solutions to support all aspects of property management, accounting and investor reporting.

QED has multiple teams including capital projects, maintenance and block management, so we needed a comprehensive solution that covered everything.

Brendan Stern – Director of QED.

QED highlighted two key points that led to them exploring the market for a new system. The first was an integrated solution that covered all the use cases they manage for their portfolio. The other was to upgrade the quality of their reporting and have more institutional-grade reports on the performance of the portfolio. Brendan commented:

We’re currently waiting three to four weeks to receive reports from different systems, then tie them together into a consolidated view. We’re hoping that we can really improve the speed of reporting, so that during month end in one day we can have a report that we can start using.

MRI was also selected to help drive better resident interaction. The MRI Engage portal was highlighted as a step change for QED. Brendan stated:

At the moment we do not have a portal to access everything in one place and we are laser-focused on simplifying and streamlining processes for our residents enhancing their experience. We also want to improve the availability of information, so that people can self-serve.

It was important to QED to onboard a trusted industry supplier. With over one-third of the ARL member base using an MRI solution, QED were given the comfort that they were partnering with a robust and widely used partner.

Brendan stated that the plan is to grow the portfolio by another 20% by the end of the year and stressed the need for scalability during early conversations with the MRI team.

The key question we needed answering was will the solution work at today’s scale and will it work at five to ten times the portfolio size in the future, so we were keen to put in a solution that will allow us to grow at that rate.

The MRI Living™ solution suite offers a complete residential software solution covering marketing, leasing, property management, accounting and resident engagement for all property tenures.