Frequently Asked Questions

MRI Alert is a FREE module created by MRI Software, which is designed specifically to meet the new duty to refer requirement.

There are no other costs involved if you choose MRI Housing Jigsaw’s complete solution. Just one annual flat fee. No additional user licenses, no installation costs, no update costs.

No. You simply pay one annual license fee of £9,225 pa for MRI Homelessness Reduction (formerly PRAH) for unlimited users. For MRI Allocations (formerly EHR/ATLAS) the annual fee is £16,000 pa. If you want to collaborate with other local authorities and registered providers the price is even lower. We simply charge £4,000 pa for each additional license.

Ordering MRI Housing Jigsaw is even easier now we are on the G-Cloud, which further eases and adds certainty throughout the procurement process. The G-Cloud Digital Marketplace has been created by the Government to allow public sector bodies to buy cloud based digital services in a cost effective way. Simply ask us for the relevant paperwork and G-Cloud reference number. We can then have Housing Jigsaw operational for you within a day.

Customer preferred contact methods are stored on Housing Jigsaw and officers can communicate with the customer using their preferred method. MRI Allocations (formerly ATLAS) enables easy and automated online re-registration and renewal processes through bulk email reminders and notifications, with customers able to review applications online and attach evidence.

MRI Housing Jigsaw can send reminders via e-mail. SMS can be enabled for local authorities at cost price.

Housing Jigsaw will have a number of set case types which can be added by officers (approach, prevention, relief, closed and pending review). To ensure that we meet your exact requirements for this feature, we would need to know what kind of categorisation you would find useful.

Housing Jigsaw case notes are currently set and can be filtered. However, we will make the note types configurable to allow officers to add new note types.

All outcomes have associated checklists for collecting evidence of case work and to support H-CLIC reporting. All decisions and reviews also include free text elements for recording outcomes.

Yes you can and you only have to pay the costs we pay.

All modules are interlinked seamlessly with a single system for all system users. As such, users are easily able to identify and switch between all of the modules.

MRI Housing Jigsaw is designed both to support local authorities to become familiar with the Homelessness Reduction Act 2017 and to support compliance with the legislation. Therefore, the system provides a guided process through which officers are required to record the detail of interviews, actions and outcomes. Staff will have the ability to record the details of interviews, add notes, events, tasks and outcomes on a central database.

Housing Jigsaw enables users to view their PHP, manage actions they have been assigned on their PHP and upload documents.

Yes. MRI Software, the team behind Housing Jigsaw recognises that the duty to refer is a fantastic opportunity for local authorities and partner agencies to work together to maximise opportunities for earlier intervention and prevention and want to facilitate effective delivery.

The customer portal is designed specifically to work on mobile devices, allowing customers with smart devices to access their account.

The system can be configured to adapt to future changes to the authority’s allocations policy for no extra cost up to a specified amount of amendments. This will allow for future changes to the allocation policy and ensure the system is configurable.

The system is flexible to allow changes in allocation policy and application form configuration. This facility is provided FREE and within the stated annual licence fee.

Under section 213B of the Homelessness Reduction Act 2018, specified public authorities are required to notify a housing authority of service users they consider may be homeless or threatened with homelessness (i.e. it is likely they will become homeless within 56 days).

Housing Jigsaw will allow users to register with a username and create a password. It will also enable password reset via e-mail.  Passwords must be at least 8 characters long and contain upper case, lower case, and at least one numeric character. Housing Jigsaw will lock users out of the system for one hour after incorrectly entering the password five times in a row.

The system is capable of applying a need rating (band/points) to an applicant based upon information they provided on the system.

The system can produce a shortlist and prioritise applicants for properties via CBL or through the back office allocations system depending on the requirements of the authority.