News, views and industry trends
Putting safety first: Why collaboration and innovation are reshaping ASB response
Antisocial behaviour (ASB) is rapidly rising up the agenda for housing providers, not only in volume but in complexity. From noise complaints and lifestyle clashes to mental health concerns and safeguarding risks, the pressures on community safety te…
Smart repairs, smarter homes: How tech is transforming repairs services in social housing
In the social housing sector, no subject stirs quite as much debate and challenge as repairs. From tenant dissatisfaction to rising backlogs, reactive maintenance remains a persistent challenge for providers. It’s the number one source of complaints,…
From data to action: How purposeful IoT can transform social housing
Imagine managing thousands of homes, each with its own potential for leaks, damp, broken systems, and compliance risks. Now imagine trying to keep all of that in check with nothing but scheduled manual checks, tenant complaints, and guesswork. This i…
How technology is helping to create safer communities – An interview with Charles Pasfield
For over 45 years, MRI Software has partnered with social housing providers to help them manage homes and tenant relationships. As technology continues to evolve, so do the opportunities to enhance community safety and support vulnerable residents. C…
The true cost of service charge management: Why spreadsheets are holding you back
Introduction Service charge management is a complex, high-stakes process for housing providers. With government figures revealing a staggering £581 million shortfall between service charge income and costs in 2023—an increase of £130 million from the…
Urgent Call for Better Solutions as Temporary Accommodation Costs Spiral
Local Authorities are currently facing a challenging and ongoing budget crisis, with some spending over £500,000 each week on temporary accommodation. This situation is not only unsustainable but also deeply concerning, as it drains valuable resource…
16 Days of Activism – Driving Innovation in Community Safety
16 Days of Activism Against Gender-Based Violence is a time to reflect on our collective responsibility to create safer environments for all. At MRI Software, we are proud to contribute to this mission through solutions that empower social housing te…
OneAdvanced and MRI Software, key ingredients to partnership success
OneAdvanced is one of the UK’s leading business software providers delivering solid, scalable, and market-focused solutions to support innovation amongst their customers and partners. They primarily focus on services within housing, public sector, ed…