Return to work: 3 ways to restore tenant confidence in commercial office buildings

During 2020, many commercial office buildings faced an unexpected challenge: empty offices. The pandemic created a sudden shift to remote working, which will likely continue even after vaccines become more widely available. Businesses of all types are reevaluating their use of office space, and as a result, the relationships between commercial landlords and tenants are more important than ever.

While the pandemic will eventually abate, its impact on tenants’ comfort levels could last years. So, what can commercial property managers and building operators do to create trust and make tenants feel comfortable in an office again?

Build tenant relationships with space planning, communications and visitor management

Commercial landlords and tenants have negotiated many uncommon things over the past year, including lease concessions related to COVID-19 and multiple options for rent deferment or abatement. The relationships built over the course of those conversations will hopefully open the door for more collaboration on an effective return-to-work strategy.

1. Space management practices

Even before the pandemic, space planning and occupant comfort were becoming an important part of portfolio management. The increasing need for flexibility is top of mind for landlords, since tenants are rethinking their use of space. In some cases, employees may become spread across a distributed hub-and-spoke model in which a company has a central office in the city but offers employees the option to work from a satellite office in the suburbs.

Here are a few space planning questions to ask your tenants to find out how much flexibility they require:

  • Will employees be working part-time or flexible hours?
  • Will you be rethinking your space to accommodate social distancing?
  • What percentage of your workforce will continue to work remotely? How are you assigning and tracking assets?
  • Will portions of your office space be temporary or hotelling space?

Effective space management software can help optimize your use of space and leverage it as part of your lease management strategy.

2. Tenant online services

Landlords can provide tenants with online services – a familiar remote work environment, to make returning to the office more convenient. With an online portal, tenants can make payments, enter sales data and initiate service requests, and much more wherever they are, 24/7. MRI Tenant Connect can help you proactively improve the tenant experience and efficiently increase operational efficiency.

3. Visitor management

It’s essential to understand the capacity of your space and to manage the number of people on your property at a given time. Visitor management software for commercial office buildings can help you manage tenants and guests across multiple control points to get an accurate picture of activity in your space.

Flexibility is key

As the past year has demonstrated, commercial property managers need to be prepared for anything. Using technology to better understand space planning, communicate with tenants, and manage visitors can improve tenant satisfaction and help building operations run more smoothly. As the office space will also need to welcome back vendors and visitors down the line, learn how to mitigate risk as more people come back into the office.

Major updates are coming to Strata Master in 2021

As this long year draws to a close, I wanted to take a moment to put pen to paper and write to all our Strata Master customers, to explain our vision for Strata Master and the Strata software industry moving forward. 2021 is going to be a big year for MRI, and Strata Master is key to our plans.

Whilst 2020 was a year full of challenges for us all, the impacts of COVID-19 were not all negative. Accelerated adoption of technology and a willingness to try new things were both hallmarks of this year in strata: we’re seeing increased participation from lot owners as they take to online meetings, and managers embrace SMS and portal technology at increased rates. To support these changes, and more, we are ploughing ahead with the biggest release in Strata Master history for mid next year.

In particular, I am pleased to announce three major integrations that will be included in our next release:

  • We are partnering with SMATA to deliver a fully integrated, cloud-based maintenance module, built for strata managers and already delivering value and time savings through the management of over 30,000 strata lots integrated with Strata Master
  • Full integration with StrataVote – the market-leading cloud-based meeting management software – to deliver unrivalled meetings and electronic voting functionality
  • Intuitive banking with a Macquarie Bank direct debit integration

In addition, we have major features coming that will save your business time and improve the level of service you can offer your customers. These include extensive building manager functionality, automated SMS when sending a levy notice, a range of formatting options for the notes section, new buttons to make keeping up with insurance easier, a CC field for comms, and much more.  You can read the list of major enhancements in more detail below.

Work has already commenced on these initiatives. In Q1, we will be hosting webinars, and providing software demonstrations so you can see exactly what is coming in the next release. In Q2, these features will go live for our Early Adopter customers, and in Q3 we expect to be ready to set all of these features live for everyone.

In the meantime, if you would like to discuss anything, please don’t hesitate to get in touch with your account manager, Sam Cochrane (Sam.Cochrane@mrisoftware.com), or reach out directly to me at David.Bowie@mrisoftware.com.

Thank you for your support, and I look forward to continuing our partnership in 2021. In the meantime, from all of us here at MRI, I’d like to wish you and your loved ones a very Merry Christmas and a Happy New Year.

Sincerely,

David Bowie

Vice President and APAC Managing Director

update Strata Master

Watch David’s Christmas Message

Here’s what you’ll get in the biggest release in Strata Master history

Coming in 2021

A cloud-based maintenance module in partnership with SMATA

Maintenance is a big part of a strata managers workload and it needs to be easier for you, your owners, and your committee members with features like:

  • Maintenance workflows so you can create, manage, share and track work requests with as much automation as possible, whilst still being able to customise it to suit you and your portfolio’s needs.
  • Interactive building profiles with recent and upcoming works, documents and more.
  • Contractor profiles with recent and upcoming jobs, workload metrics and customer ratings.
  • Voting Notice Boards that make approving work requests, quotes and variances easier than ever.

A full StrataVote integration so you can take control of your meetings

Tap into unrivalled meetings and electronic voting functionality by connecting Strata Master with the market-leading cloud-based meeting management software.

  • Increase lot owner participation and satisfaction by making remote meetings simple.
  • Create beautiful agendas and minutes quickly with custom templates that match your brand.
  • Get quality and consistency across your meeting process with intelligent business rules that only allow consistent and compliant motions, meetings, and documentation.

Intuitive banking with a Macquarie Direct Debit integration

Reduce arrears by taking the burden off owners to remember to pay their levies on time. With Direct Debit you can save them the hassle and simply debit levies when they’re due.

Plus, this will help remove paper forms and filing as Macquarie Direct Debit utilises a digital authority, so you won’t need to store it for 7 years, unlike paper-based direct debit authorities.

Building Managers in Strata Master

Add a new Building Manager contact type is being created so building Managers can be added the same way as Real Estate Agents.

You’ll be able to assign a Building Manager to single or multiple corps via a new Building Manager tab on the building card. And from there it’s easy to include them in your email and SMS communications, as they can be added as a contact group to the Bulk Communications Wizard, and even SMSed straight from the Building Manager tab. You can include them in repairs and maintenance in both the ‘reported by’ and ‘access contact’ fields when sending Work Orders and Quote Requests, configure the Building Manager to be the default repairs and maintenance contact, and even allow them to approve invoices via the portal using Online Invoice Approval.

And a whole lot more!

  • Help levy contacts stay on top of levy payments by automatically SMSing them when levy notices are issued.
  • Highlight important information about the buildings in your portfolio with the ability to copy and paste text with different fonts, size and colour in the Notes section on the Building Card and the new Building Manager tab.
  • Entering and updating insurance details will be much easier after we build plus, delete, up and down buttons into the insurance tab.
  • Improve communication transparency with the addition of the CC field on top of the existing BCC field for all agency correspondence. You will no longer need to confirm to the main contact that the additional contacts were included!
  • To avoid any confusion when a levy notice is issued to a lot with arrears or interest outstanding levy notices will now display when the levy payment is due and will also state that any arrears and interest is due immediately.
  • It’s easy to find and share the CRN and Biller code with contacts, as they have been added to the levies tab.
  • Avoid the double up of page numbers when including Interim Reports in meeting agendas, as an option is now available to remove page numbers from both the reports and table of contents page.
  • It’ll be easier for your contractors to see that something requires urgent attention once the work order and quote request email templates are updated to include the work order or quote request subject.
  • Non-lot owners can now be added as Approvers for Online Invoice Approval if they have been elected to the committee.

Keep an eye out for all this and more, coming to Strata Master in 2021.

Book a demo today to find out how you can get access to all these upcoming features to kickstart your strata management business.

What’s new in Property Tree this December

We understand property inspections play an integral role for any agency so to help make it a little easier, we made improvements to the way you do inspections in your property management software. Let’s take a look at these enhancements plus other great new features available for you starting this month in Property Tree.

Inspections enhancements

You can now enjoy better inspections with these updates:

  • New inspection contact role added
  • Option to define default settings as tentative, proposed or confirmed
  • There are now three inspection types: ingoing, routine and outgoing
  • New Inspection reporting and bulk assignment options
  • Enhanced integrations with all our inspection partners

Profile Communication History Tab

As voted by you (over 500 user votes) the Communications tab is now enabled to show the full communication history across each of the Ownership, Tenancy, Creditor and Conveyancer profile screens!

New Banking partner: Challenger Pay

Challenger Pay rent payments are now accepted and can be imported into Property Tree’s Tenant Download.

‘Properties’ tab removed from Sales profiles

The ‘Properties’ tab has been removed from all Sales profiles including Vendor, Buyer and Conveyancer for easier access to information. The Property information will now be located on the 1st tab of each profile.

User Profiles removed from MRI Property Connect

Based on your feedback, the user profile in the Property Connect app will be removed to encourage tenants to contact you directly rather than via the app. This will also improve consistency between the app and portals.

Sale of Rent Roll

The Sale of Rent Roll tool has been updated to improve data migrated out of and into Property Tree companies. Data migrated will now include unpaid Tenant Invoices.

More on Property Tree December 2020 Release

To learn more about this release you may read the release notes here. You can also take the self-paced training for a step-by-step guide in using the new features.

Not a Property Tree user? Book a free demo today to discover the MRI difference.

Learn more about MRI Property Tree

What are the benefits of space management in the workplace?

For a majority of organisations across the globe, space is an all-too-precious commodity. With workplaces constantly evolving, whether that is in response to growth, incorporating technologies or adapting to the world around them, making sure all space is employed effectively is an ongoing concern.

Space management has become a core consideration for companies worldwide – it is all about optimising your work environment to work at maximum efficiency.

But exactly what benefits can a focused, software-driven approach to space management bring to your business? We explore 8 of the most useful advantages of this core strand of facilities management below.

1. Little-to-no wasted space

The standout benefit of space management in the workplace is ensuring that space is utilised to its fullest across your facilities.

Over time, it is natural for companies to find space at a premium. That could be due to an influx of new talent into the organisation, or a need to welcome a larger body of clients and customers at any given time. Regardless of the reason, when there’s a space shortage, companies feel compelled to consider pricey adaptations to their buildings, or even the prospect of relocating.

And office space comes at a cost – the average effective rent cost of office buildings in the UK grew 0.8% in the year leading to June 2020, a trend that has persisted for several years prior to this.

With these substantial costs in mind, being able to put every inch of your existing space to use can be a massive money-saver (not to mention the time it would take to complete any relocation or renovation).

By harnessing trusted space management software, you can develop a far stronger understanding of the available space across your properties. This can enable you, when space seems to be lacking, to examine your current dimensions and determine if there are areas that could be employed to better effect.

42% of global commercial office space is underused (JLL)

2. Know what space is used for at all times

In a similar vein, space management solutions will provide powerful insight into what spaces in your property are rarely occupied, and which are often heavily populated. Most companies will find that certain areas of their facilities, perhaps due to their proximity, capacity or visibility, are more regularly used, while others are hidden away, allowing the space they contain to go to waste.

Large organisations in England & Wales waste around £10 billion per year on wasted office space (abintra, 2018)

This can be problematic for a number of reasons:

  • Underutilised space can be costing a significant amount to maintain and run, particularly in relation to unnecessary heating and lighting
  • Not striking the right balance with spaces could hurt employees’ productivity levels, whether that is due to overcrowding or too much isolation
  • In a post-COVID landscape, overly populated areas are likely to be viewed as dangerous by employees and visitors

Space management helps you to address any areas where occupancy levels are skewed one way or another, and the costs this inflicts on your company. Through this information, you can smartly allocate spaces to teams or departments, so nothing has to go to waste.

With access to meaningful spatial data, you can make direct changes that will allow your team to use space in the most efficient, applicable way right now, as well as moving forward…

3. Forward-plan for company growth

While growth is typically the goal for most organisations, some of the consequences of achieving that growth fly under the radar. The impact on space is one of these – as more people join a company, as more assets need to be stored, as more rooms and desks become occupied, the quicker space becomes a major issue.

This can be resolved through the right spatial data and trends provided by effective space management software. With this information, facility managers can forward plan the available space within their business, so when a new hire joins or more equipment is acquired, it has already been determined where they can go for optimal space usage.

Through this forward-planning, you will have a clearer understanding of when space truly does start to run out. This ensures that you take the significant step (and expense) of expanding your building or relocating when it is absolutely necessary, and not a second sooner.

Furthermore, a quick killer of productivity is the sound of a hammer and drill in the room next door. Construction work is an inevitability for any workspace, but that doesn’t mean it can’t be organised to cause the least disruption to employees.

With stronger space management, you can organise areas to be vacated while construction work is conducted, and which spaces can be employed during this period to minimise the impact on your workforce. You might even arrange work excursions or training days around these events.

4. Adapt the workplace for modern ways of working

The workplace has evolved significantly over the years. The days of crammed-in cubicles and locked-down desks are gradually coming to an end, as today’s employees show a preference towards flexible working environments:

  • 42.5% of the global workforce will be made up of mobile employees by 2022 (Strategy Analytics)
  • 70% of employees aged between 16 and 44 want to be more mobile at work (Fuze)
  • Europe now has upwards of 255 million square feet of flexible working space (allwork)

Particularly at a time where remote working levels are higher than ever before, being able to incorporate and manage flexible working practices future-proofs your company for the next generation of employees, which can bolster your ability to recruit top talent to your team.

Moreover, space management software doesn’t just broaden your horizons into these ways of working. By supplying real-time data to your team, you can make departmental moves and adjustments seamlessly with the aim of improving your team’s productivity and satisfaction levels.

Fundamentally, this will bolster your business’s ability to be agile, and flexible to the long-term wants and needs of your workforce.

5. Increase energy efficiency

Did you know that £60 million is wasted in office buildings every year on energy costs?

While there are a variety of factors contributing to this unwanted expense, one that shouldn’t be underestimated is the amount of energy devoted to unoccupied space. If an area of your facilities is rarely occupied by your workforce throughout the day, then it doesn’t make financial sense for these areas to receive heating, lighting, air conditioning and more.

By tying space management and energy management solutions together, you can pinpoint areas that less frequently require energy to be devoted to them, and pull the plug on these. You save money on your energy usage, and benefit the environment at the same time.

6. Boost employee satisfaction levels

We all understand that a happy, fulfilled employee is typically a productive employee. How comfortable they feel in their workplace goes a long way in determining their satisfaction levels:

37% of candidates will accept jobs on lower salaries if the company offers appealing culture, workplace facilities and technology (Hassell & Empirica Research)

With the battle to recruit and retain talent tougher than ever, being able to provide workspaces that meet your employees’ needs is a powerful way to endear them to your organisation.

This could be establishing dedicated “silent” spaces so employees can focus on their work without risk of being disturbed, comfortable creative zones designed to spark ideas, or welcoming communal spaces where your team can unwind and socialise.

Space management software can enable you to allocate these spaces with ease, so you can build your space strategy around your workforce, rather than force them to fit into a rigid structure.

There are over 35,000 flexible workspaces globally, with increases year-on-year (allwork)

7. Protect the wellbeing of your workforce

As we feel the fallout from the COVID-19 outbreak, there is no question that the pandemic has left a potentially permanent impression on how space is organised in the workplace.

With social distancing firmly fixed in our minds, people will be more conscious than ever about how closely they may be crammed into rooms or communal areas, and the ramifications this could have on their health. Companies that don’t take this into consideration could unwittingly present an uncaring attitude towards their staff, and discourage any prospective recruits.

Only 12% want a return to full-time office work post-COVID, while 72% would prefer a hybrid remote-office model (Slack)

Space management will enable workplaces to optimally allocate space across their site to ensure employees can be spread out as safely as possible, as well as accommodate for any application of hot-desking or flexible working.

This will demonstrate to your team that you have their wellbeing at the forefront of your thoughts, increasing their trust in the responsibility of your organisation. This will both strengthen their relationship to your company, and inspire them to work as productively as possible in these strange circumstances.

The immediate future of workplaces is founded on providing comfortable, secure environments in a time of worldwide uncertainty. Space management helps you achieve that, giving your team much sought-after reassurance.

8. A foundation for total facilities management

Our final standout benefit of space management software is the platform this technology forms for your full array of facilities management requirements. A strong, thorough understanding of how space is used within your building and ways that this can be best optimised, lays the groundwork for several other responsibilities, such as:

  • Occupancy management – Directing occupancy levels across your workplace, so any areas of minimal occupancy can be addressed to minimise any wasted expenditure
  • Move management – Organising everything from how employees move from one location to another on-site, to directing relocations and refurbishments
  • Meetings and reservations – Knowing what space is available at a given place and time will enable people to highlight appropriate rooms for meetings and other activities, and book these well in advance
  • Maintenance management – By visualising all space found within your facilities, you can more effectively guide your engineers, technicians and cleaners to locate their tasks and perform maintenance work more efficiently

Moreover, the combination of space management technology and BIM 3d modelling often proves to be a perfect partnership. Using this technology to clearly depict the layout of your building will offer a powerful indication into what rooms or areas are not making the most of the space they contain, so you can contemplate how you will address these inefficiencies.

Apply Space Smarter Throughout Your Facilities

Now you’re fully up to speed on the critical benefits that stronger space management can bring to your organisation, the next step is finding software that helps you optimise, adapt and allocate like never before.

A space management solution that:

  • Delivers spatial data in real-time
  • Seamlessly integrates with your existing technologies
  • Enables you to forecast and strategically plan space usage
  • Provide digestible, meaningful reports
  • Contains all essential information in one, accessible location

Our Space & Move Management Module delivers this and so much more. Part of our comprehensive MRI Evolution platform, our software empowers organisations to profit from effective space planning, and make informed choices about the footprint your business occupies.

Start putting space to work in your business – speak to our team today for more details.

Posted in FSI

10 top benefits of facilities management software

The evolution of facilities management software has transformed the way businesses operate forever – and this continues to grow with each passing year.

For modern workplaces looking to extract every advantage out of their facilities and run at their most efficient and most effective, this software is a necessity, not a nice-to-have. The breadth and exhaustiveness of our own MRI Evolution platform is a testament to this.

Yet, although its adoption worldwide is rising, many still persist with manual, archaic approaches to facilities management and miss out on the incredible benefits this technology offers.

That’s what we aim to uncover here. Read on to discover 10 of the biggest benefits that facilities management software can bring to your business.

1. Asset Tracking & Management

When modern facilities can be responsible for hundreds upon thousands of assets at any given time, ensuring they are all running optimally is practically impossible without the help of facilities management software.

Approaching this manually is no longer an option. Through this approach, asset locations and details fall through the cracks. Maintenance work and repairs are only conducted on a reactive basis. Life becomes more erratic for your engineers.

By enabling FMs to create accurate, comprehensive asset registers in a fraction of the time it would take to do manually, engineers can always know where an asset is, its essential specifications and insight into its performance over time.

With this clear, complete picture of all assets across your facilities, the software allows you to manage and maintain them far more closely and far more efficiently at the same time.

2. Better Business Decisions

A big benefit of facilities management software is in how it provides valuable information to inform your overall business strategy. Today’s companies are driven by data, and success is closely tied to how well you can capture and analyse this information.

From identifying potential cost savings and any areas of risk throughout your facilities, to real-time data on the performance of assets and employees, this essential business intelligence can all be housed in one place and made easily accessible to inform your decision-making.

In addition, by offering the capacity to immediately generate custom reports to display this data to management, colleagues and clients, facilities management software helps you present important trends to decision-makers that can be pivoted for greater cost savings and efficiencies in the future.

3. Property Management

Maximising the potential of your property portfolio is another great advantage of facilities management software. Particularly for FMs responsible for multiple sites at a time, having all information relating to rents, leases, utilities and more in one place can be a significant time-saver, and ensure no payment is overlooked or rate change is ignored.

Beyond this, having all that data to hand enables you to compare and contrast property information to see where savings might be made. Perhaps one site is saving significantly from a particular form of insulation, and you determine that it would reap the same benefits at another location? This is just one example of how having a clear picture of all property data can inspire improvements from one site to another.

Plus, by bringing BIM data into the mix, facilities management software can harness these visual models to help FMs identify assets throughout a site, identify areas of space that may be repurposed for better effect, and generally improve a building’s long-term performance.

4. Space Optimisation

Speaking of space management, facilities management software unlocks the ability to optimise how space is used site-wide like never before.

Prior to this technology coming of age, it was easy for organisations to fall into the trap of certain locations being heavily overpopulated, while others were barely touched. Particularly in a post-pandemic landscape, this is no longer feasible.

Thanks to this component, FMs can assess the actual space being used in your facilities, and from that whether more is required, or your existing space can be reimagined to fulfil that need. This can help you embrace modern methodologies like hot-desking and open-plan offices.

And, let’s not overlook the capacity to better organise meeting places and remove the risk of double-bookings through a facilities booking suite.

5. Project Management

Overseeing a project from start to finish can be a demanding prospect. Meeting deadlines. Staying under budget. Ensuring all cogs are turning as they should. It’s an all-encompassing duty – but, fortunately, one that can be made significantly simpler through facilities management software.

By giving you a straightforward task grid, highlighting every milestone on your project’s path to completion, with all associated planned and reactive tasks listed alongside these, you can easily verify that work is being completed, and proactively determine the reason for any delays.

This puts you in a stronger position to preserve the profitability of every project, and ensure that every step is completed as cost-effectively as possible while you deliver the utmost quality.

6. Overseeing Contractors

A potential headache in the pursuit of perfect project management is the need to supervise the involvement of any third-party contractors or subcontractors. Trying to keep on top of these various moving parts outside of your organisation can quickly become messy and complex.

Thankfully, facilities management software can also account for this. By enabling subcontractors to feed information, such as task completion details and invoices, into your central system, this helps businesses keep a closer eye on these teams to confirm they are fulfilling their obligations.

It also gives your subcontractors access to the tools to manage their tasks most effectively. By maximising their ability to perform, this can build stronger, more trusting relationships with these third parties when they are brought in for future projects.

7. Financial Control

With profitability a primary concern for most businesses, a standout benefit of facilities management software is the way it helps companies organise their financial obligations. This can be achieved in a variety of ways:

  • Streamlining the management of purchase orders, ensuring you have total transparency over your orders and that all payments are allocated as they should be
  • Complete quote management, allowing you to compare offerings easily to guarantee you select the supplier that offers the biggest benefit to your business, as well as deliver your own quotes to customers with absolute efficiency
  • Flexible sales invoicing solutions, mapped to your exact contractual requirements, so all invoices for everything you use your system are handled automatically

Fundamentally, facilities management software enables you to cut costs across your organisation, including in the way you manage your own financial information.

8. Regulatory Compliance

Practically every business is subject to a crowd of contractual and industry obligations, and meeting these are critical not only to the financial well-being of your organisation, but also your reputation among customers and the wider world.

Facilities management software helps you constantly meet these requirements so you’re never at risk of non-compliance. Whether this is enabling you to fulfil your SLAs or see how well you are satisfying your PFI & PPP obligations, this software can give you early warnings if you are at risk of potential liabilities, so you can take immediate action to correct these.

In addition, an effective facilities management software solution will also allow you to store SFG20 data in-line with the standards you’re expected to reach. Again, no risk of failing to comply with your objectives – all maintenance tasks are conducted to the highest possible standards.

9. Employee Wellbeing

Principally, facilities management is focused on people on-site, ensuring they’re looked-after and empowered to be at their most productive. Facilities management software plays a crucial role in making sure this goal is met.

One way this is achieved is by utilising the immense data collected by the IoT in order to make employees’ working environments as comfortable as possible. By automatically adjusting temperature, humidity and lighting to optimal levels based on occupancy and time of year, your team’s well-being will always be accounted for. And, as an added bonus, when areas aren’t occupied, systems switch off to help you save energy.

Furthermore, it empowers your professionals to take control of their day-to-day and the environment they work in. Whether that is alerting engineers to maintenance issues they notice on their rounds, to organising their own meetings and appointments through the software, giving your employees this power can greatly reduce the burden on your helpdesk.

10. Mobility & Collaboration

With so many demands on today’s facilities management teams, the ability to access key facility data from anywhere, be it at their desk or remotely through their phones, is more important than ever.

Through this capacity offered by high-quality facilities management softwares, FMs can see this information at any time to make timely, business-critical decisions, rather than allow issues to fester until they become even more costly or time-consuming to deal with.

Plus, having all of this information accessible in a single Digital Dashboard benefits your team’s ability to collaborate. As everyone can see the same data in real-time, you can seamlessly discuss these with relevant colleagues and reach a consensus on what steps you can take to improve performance, before translating that to the decision-makers in your organisation.

Unlock The Benefits of Facilities Management Software in Your Business

Incredibly, this is just a snapshot of the benefits facilities management software can bring to your business. As the responsibilities and demands on FM professionals pile up with every passing year, introducing these solutions into your organisation is more vital than ever to minimise costs, drive efficiency and make life easier for your employees.

MRI Evolution helps you realise this and much more. Bringing teams, data and processes together into one comprehensive package, MRI Evolution gives you complete insight into your operations, customised to meet the exact requirements of your company.

Discover the ultimate solution for total building management today – get in touch, or book your personal demo.

Posted in FSI

Resilience as a business opportunity in property management

I like most people started the year out thinking positively about what was ahead of me. I had just become a father for the first time, freely gloating about how great a sleeper my daughter was (trust me parents of newborns understand why this is a big deal!) and enjoying a well-earned break from work. And then…. well, we all know what happened, the bushfires followed by a pandemic. The world as we knew has been changed inextricably.

For us in the property management industry, it meant quickly adjusting to how we run our businesses and manage our teams. With the help of property management solutions, most were able to adapt to sudden challenges. And, while all businesses have not been impacted in the same way, we can all agree that we need to build up our resilience muscle to cope with what we all recognise as unprecedented and challenging times.

As the demands on property management agencies increases, resilience is becoming more important than ever

For some agencies the impact of COVID-19 has seen higher vacancy rates, rents being dropped to match demand, dealing with financially stressed tenants and landlords and having to fast track digital transformation projects, all the while keeping teams from burning out and businesses afloat.

There have also been some silver linings including offering better work flexibility, technologies to help with virtual inspections, maintenance, tenant communications, etc and a chance to rethink and review top and bottom-line business models.

Previously I spoke about the value of understanding your cost-to-serve i.e. the business cost of servicing the agreement you have in place with your customer to help drive growth and substantially improve your business’s bottom line. Data play an important role in cost to serve. By taking the time to set up reporting or investing in business analytic tools, these pieces of information can be further analysed and help you build a resilient business.

In addition to understanding your cost to serve do you also have a revenue growth strategy?

Diversifying your revenue streams from long term rental to include short-term particularly in inner-city and coastal markets, Airbnb services, holiday letting or taking on other property-management-adjacent services and partnerships are just some of the options in how you can boost your top line.

But before you start updating your service listing to include short term rentals be sure to consider the following:

  • Rent roll asset valuation and any potential impacts
  • Cost/benefit analysis in improving your profitability
  • Do you have the right team in place for success?

And from a trust accounting perspective, do you operate separate trust account or a single trust with your existing long-term rentals? How you report on the two areas of your business from a financial perspective and what software you use to ensure compliance with your state legislative bodies and your licensing requirements.

Being able to create new opportunities for your existing and potential landlords can open the door to more interaction with customers and potentially enhance your business success.

At MRI Software, we take pride in providing the flexibility to work within an open and connected platform with our Partner Connect program. Not only do you get the freedom to choose which industry-leading integration you want to partner your agency with but in some instances the opportunity to gain competitive and flexible commission fees.

One of our many Partner Connect members is class-leading utilities connections company Direct Connect, who offer a fully integrated solution that can bring in easier referrals and higher conversion rates for your agency. Not only is it a pretty convenient way for your tenants to hook up everything they need when moving into their new home, but the real benefit is also the free value-add and service to your agency, that again can contribute to your top line.

In property management being resilient is just par for the course,  and while COVID-19 has created continuing uncertainty as to how the markets and economies will fare, one this is for certain – there is no time like the present to start reimaging what you want the future of your agency to look like.

Facts about the new ruling on NSW strata pet by-laws

Keeping pets in apartment buildings has long been a topic of debate between animal lovers and owners corporations. Strata scheme by-laws usually provide guidance on the subject, but a recent ruling by the NSW Court of Appeal could affect how these pet by-laws are imposed moving forward. Let’s take a look at how this ruling came about and what this could mean for owners corporations, residents and strata managers.

Background on the NSW Court of Appeal decision

On the 12th of October 2020, the NSW Court of Appeal handed down a landmark decision which overturned the blanket pet ban by-law at Horizon building in Darlinghurst, stating that it was oppressive and therefore breached the Strata Schemes Management Act 2015 (the Act). The new ruling favoured Jo Cooper in her 5-year legal battle against Horizon which sought to ban her from keeping her pet dog at the premises. Jo has previously lost the case before the NSW Civil and Administrative Tribunal (NCAT) in May this year before filing the appeal that won her the case.

With this new ruling, can strata scheme by-laws ban pets in the building?

The latest decision effectively invalidates blanket pet ban by-laws in strata schemes, adding that a by-law can be oppressive if it limits the ability of the owner to use their property without exception or qualification, on a basis that has no connection to the impact of other lot owners. This essentially means that there should be a consideration to allow residents to keep pets, provided that doing so wouldn’t impact other residents in the building. But when residents and owners corporations disagree that a pet by-law contravenes the Act, they may submit an application to NCAT to decide the matter.

How does this new ruling affect the strata scheme?

This new ruling offers more clarity on pet ban disputes between owners and owners corporations and will hopefully minimise the number of situations in which people decide to go to tribunal for such cases.  Here are a few things various stakeholders in the strata scheme can expect:

Strata Managers

Strata managers are responsible for ensuring the strata scheme remains compliant with legislation. This means that they will need to work with their owners corporations to help them adjust their pet by-laws to suit the new ruling and ensure that amended by-laws are communicated clearly to owners. Strata management software can help simplify compliance and provide tools such as SMS and email to make communicating with owners easier.

Owners corporations

The decision has made clear how the restriction on “harsh, unconscionable and oppressive” by-laws apply under The Act. Owners corporations will need to carefully review all their by-laws – not just those relating to pets, to ensure they don’t violate the provisions of The Act as applied in this new ruling.

Residents

For pet-loving residents, this new ruling is a win, but it should be noted that it is not absolute. The owners corporation can still force them out when their pets are found to be a nuisance or cause issues for other residents in the building (e.g. pets are loud, smelly or has hurt other people). Conversely, there are also residents who voluntarily chose animal-free buildings because of allergies or fear of animals which will find this new ruling distressing.

What’s next for strata scheme pet by-laws?

With the statutory review of The Act commencing last month, the by-laws relating to pets will also be closely examined. The recommendations following this review, together with a strong precedent set by the Court of Appeal decision will provide more clarity as to how strata scheme pet by-laws can be better governed. It is likely that the spirit of the Court of Appeal decision will be upheld and pet-friendly amendments will come into place in the new strata legislation.

For more information on pets in a strata scheme, you can read this article in the NSW Fair Trading Website.

How to optimise taxation and auditing in strata management

In strata management, it is necessary to establish a review process that will ensure you present accurate financial statements at every Annual General Meeting and reduce turnaround time on audits.

In our recent live webinar, we invited Aylie Brutman, Director of Strata and Real Estate at leading accounting firm, Economos to share with us her tips on optimizing taxation and auditing in strata management. She also discussed how you can utilise features in the industry-leading strata management software, Strata Master to simplify the review process. You can watch the on-demand webinar and read the run-down of tips we’ve put together below.

Free optimising taxation and auditing webinar

Learn how you can efficiently prepare for trust account audits and the taxation process in strata management. Watch this free webinar on-demand. It will cover:

  • What reports should be run at year-end and what reports get audited
  • How to reconcile balance sheet items
  • How to review and reallocate Income & Expenditure
  • What is taxable and who needs to declare income when filing an income tax
  • How to report and lodge GST and what are the corresponding charges

Steps to optimise taxation and auditing process in strata management

Preparing your strata management year-end and audit list

According to Aylie, there are two key questions you should ask in preparing a year-end list for the Annual General Meeting.

  1. Is an audit required?

Review which plans has a year-end. You can run Quick Reports in Strata Master to get a list of year-ends.

  1. Who is the auditor?

Utilise the Contracts Register in Strata Master to record your auditors. This will make it easier to extract this information every time you have your AGM by running quick reports to get a list of auditors. You can also use Reminders to set up reminders for your contracts and get the list of all your plans which require audit by year end.

Financial reports required for audit and AGM purposes in strata management

To prepare accurate annual accounts for audits and AGMs you need to spend time reviewing reports. But with so many types of reports available in strata management, it’s often hard to know which ones to use for which purpose. In Strata Master, for example, there are over 75 formatted reports available. Aylie lists the following as the minimum documents that you should use in reviewing your annual accounts:

  • Bank Reconciliation Report
  • Balance Sheet with prior year comparison
  • Income & Expenditure with the prior year and budget comparison
  • Levy Positions Report
  • Detailed Expenses
  • General Ledger
  • GST Report (if GST registered)
  • ATO Integrated Client Account (from tax agent)

You might notice that the Key Statement of Financial Information is not included in the list. Aylie explains why, “This report doesn’t actually marry up to anything else. It’s just a statement of information as it’s named, but it doesn’t form part of an audit.”

Clear unpresented items on your bank reconciliation

As a strata manager, I hope you’re diligent when it comes to reconciling your bank accounts. In preparing for an audit, Aylie recommends also looking at the unpresented items on the bank reconciliation report. “Unpresented deposits are of the most concern,” says Aylie. “It could’ve been a deposit that was given over-the-counter and you’ve receipted so your system is going to think it’s in the bank. Or it could be a settlement cheque that you’ve receipted but the cheque hasn’t physically been banked.”

According to Aylie, it is best to process these deposits as soon as possible, adding that outstanding deposits more than 2 weeks old should be investigated and actioned.

Aylie also recommended that strata managers run the outstanding deposit and unpresented withdrawals report in Strata Master at the end of every month to keep on top of these items.

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Compare with the Balance Sheet

After doing your bank reconciliation and tidying up outstanding items, it is now time to compare all those amounts on the balance sheet against the following supporting documentation:

  1. Levy Positions

The Levy Positions Report provides a snapshot of your levies, and the only way your balance sheet and levy positions don’t match is if someone has journaled to the clearing account.

In Strata Master a notification is set up to alert a user if they try to journal to the levies receivable account. However, even with safeguards mismatches still happen – often with unallocated funds. Aylie recommends reviewing the general ledger report to see if somebody has actually done a journal to those accounts against the actual payment account on the balance sheet.

  1. Outstanding Creditors

If you get an outstanding creditors listing from Strata Master, and it doesn’t match the balance sheet, it is most likely someone has journaled or made a direct payment out of the clearing account – and they will never reconcile until that problem has been fixed. The best practice is to resolve the issue early on as it’s going to be a lot more complicated and difficult to work out where it came from if you dismiss it for years.

Aylie recommends that you should ensure this is reconciled even if it’s a small building and they don’t get an audit: “just make sure you reconcile before you hand them over to a manager to have an AGM.”

  1. Bonds

As bonds are directly refundable, a lot of people like to keep them on the balance sheet as they are a liability.

  1. Loans

Make sure your loan balances on the balance sheet equal the loan statement.

Reviewing income

Another area you need to look at when reviewing annual accounts is income. The reports that are your friends here are the Income and Expenditure Report and General Ledger. Here are key items to take note of when reviewing Income:

  1. Levies

Check your minutes to make sure levies were raised correctly. If there has been more than one special levy raised during the year in the same fund you may choose to manually journal the special levy income to separate accounts for more clarity.

“Levies are going to be the main portion of your income. So you should be checking your minutes to make sure the levies were done correctly and you haven’t missed any special levy somewhere along the line”, says Aylie.

  1. GST Registration

Is your total income over $150,000? If the plan is not registered for GST you may need to register it – speak with your tax agent to get advice and take the appropriate action.

  1. Other income

Review any other income and ensure it is allocated correctly.

  1. Insurance claims

Ensure that wherever you’re paying the insurance claims expense from is the same fund where you deposit the insurance claim into. Aylie says that strata managers often forget that the expenses for the insurance claims are generally made far before the claim is actually settled, so it can be quite easy to make the mistake of depositing the funds into the wrong place.

Reviewing expenses

This is where you’ll spend a large portion of your time – and for good reason. The more you can do before handing this over to the auditor, the more time you can save going back and forth with the auditor.

The reports required for audit are the I&E Report, Detailed Expenses Report and General Ledger. There are other reports in Strata Master that have some of this information, but the detailed expenses report is the one that matches up exactly with the expenses on the I&E report, giving you more detail as to what makes up those expenses. It will include any journals that have been made and will also show you where items have been reallocated.

To ensure you’re reviewing your expenses documents correctly, Aylie shares a few tips:

  • Compare codes used to budget accounts
  • Check if invoices have been coded to the correct fund
  • Check each code on the Detailed Expenses Report for accuracy.
    If you’re using Strata Master, Aylie recommends utilising the Search/Edit Transaction functionality to easily identify what needs to be moved. There’s also the Auto Reversal Journal functionality to process invoices in the current financial period for expenses that may relate to a future financial period. This is especially useful for accruals and prepayments to reflect the expenditure in the appropriate financial period.
  • Review special levies – Deficits between funds often happen because of special levies and expenditure hasn’t been allocated proportionately to the way the special levies were raised.
  • Check if GST is correct – all you need to do is run your eye down the column and make sure everything looks ok.

Managing GST in Strata Management

It always recommended to audit a GST registered building to help you avoid under-declaring income or non-lodgment of GST, both of which the ATO can charge the plan for. Simply put, the cost of the audit is significantly cheaper than the fine from the tax office, so best to keep on top of your GST. Aylie shared a few things to remember when it comes to reviewing GST:

  1. Consider registering for GST if the plan’s budgeted turnover is near $150,000.

Aylie recommends being proactive when registering for GST to account for any special levies throughout the year that will add to your income. “It’s a lot easier to get ahead and to register beforehand than it is to retrospectively go back and register for GST,” says Aylie.

  1. Lodging GST quarterly vs annually makes it easier for you to reconcile.

Lodging quarterly will also allow you to review transactions more clearly. In Strata Master, for example, you can run a GST report quarterly, making it easier to review total receipts with GST and lodge it to the ATO.

  1. If possible, register your GST under the cash method.

Registering for the cash method means you’re only paying GST on the actual receipts that you received. This is as opposed to accrual/ non-cash wherein one 11th of the levies you’re raising is going to be paid to the ATO whether you have received them or not – which can make for problematic cashflows.

  1. Discrepancies between the GST report and the Balance Sheet can be caused by the following:
    • Opening balances
    • Not making the payment properly or receipting the refund properly
    • Erroneous correction of a transaction
    • Backdating a transaction

Income Tax

Strata Schemes are considered a public company for tax purposes and must lodge a tax return every financial year. Tax Ruling 2105/03 explains strata tax in detail, but Aylie shared a few basics to remember when it comes to income tax.

Mutual income vs non-mutual income

Strata plans need to pay income tax if they receive non-mutual income – which is income coming from non-owners such as status certificate fees, inspection fees, bank interests, etc. Mutual income on the other hand is not considered taxable income, which means things like levies or interest on overdue levies is not assessable for income tax.

Tax rate

Strata schemes are subjected to 30% income tax rate (30% as the standard rate for companies with turnover off less than $2 million per year).

Disclosure to owners

When it comes to income tax, your job as a strata manager is to advise owners what they need to disclose to their agents, to their tax agents or their accountant. Aylie shares a couple of different ways that you can do that.

  1. Letter

Utilise mail merge fields in Strata Master to easily create a tax disclosure template and send in bulk to owners.

  1. Spreadsheet (Tax schedule)

You can also use a spreadsheet to create a template of lots with their unit entitlements and then calculate out the individual owner’s obligation. Just remember not to put names on those spreadsheets due to privacy.

Who can prepare and lodge tax returns?

  1. Registered BAS Agent
  2. Registered Tax Agent

What fees can be charged by the strata manager for tax work?

Strata managers are not necessarily required to lodge tax returns. However, if you are concerned about generating income for work related to preparing tax returns, Aylie shares that tax agents can allot for an item (such as prepared documentation for tax agent), in the agent’s schedule when they issue an invoice to the plan for the tax return. This is where you can charge your fee but take note that the tax practitioners will dictate this fee. Having mentioned that, Aylie does recommend taking caution. “At the end of the day, it’s about liability. If you make a mistake, your PI insurance isn’t going to cover you as you are not a tax agent,” she said.

Learn more on audit and taxation in strata management

To get a better understanding of preparing your reports for audit and AGM, you can watch the full webinar for free here.

You can also register for our GST Preparation and Submission online class, as well as other Strata Master courses, in the MRI Training Academy.