Contact Support

Find the phone number below to the support you are looking for.

Our Client Support team delivers 98% client satisfaction ratings.

The MRI Client Support team delivers high-quality service to ensure your success. With live phone support, self-service resources, and tailored Concierge Support options, we give you the flexibility to get the most from your software.

Tenant Connect- Increase Tenant Satisfaction
Live Support

MRI experts are available for one-on-one consultations to assist in your software inquiries. Our agents have extensive backgrounds in accounting, property management, computer programming, LAN installation and maintenance, education and tailored support.

Resident Connect - 24-7 Access
Self-Service Resources

Get 24/7 access to support anytime, anywhere with the MyMRI client portal. Submit and track cases in real-time, search the knowledgebase, ask questions in the community forum, and watch educational videos on a wide range of topics across all our solutions.

Corporate Real Estate - Never miss lease dates
Concierge Support

Need a tailored support plan? Design the package that’s right for you with our Concierge Support options for enhanced services that suit your specific business needs.

Log in to the MyMRI client portal
Australia & New Zealand
MRI Property Management

M-F 9:00AM – 5:00PM AET
1300 657 700 (Toll Free)*

Investment Modeling (Cougar)

M-F 9:00AM – 5:00PM AET
+61 2 8915 5000

Real Asset Management

M-F 9:00AM – 7:00PM AET
+61 2 8915 5020


+61 2 9034 0062

Hong Kong & Singapore
MRI Property Management

M-F 9:00AM – 5:00PM ST
+1 (216) 825 6835

MRI Property Management

M-F 9:00AM – 5:00PM JST
+1 (216) 825 6864

MRI Property Management

M-F 9:00AM – 5:00PM ST
+1 (216) 825 6865

*Toll-free phone number is for landlines. You may be charged when calling from a mobile phone. This number may not be accessible from some mobile network providers. For more information, contact your network provider.

If you have difficulties logging in to these areas of myMRI, please contact your company’s MRI Administrator or Client Support.

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