Rockend Customer Lounge - MRI Software | AU

Knowledge Base | Services | Product Upgrades | Log Support Ticket

MRI Software Knowledge Base

We are rebuilding a new Knowledge Base so you can find solutions even faster. The Knowledge Base will be live on the myMRI portal soon.

While we are migrating our knowledge base over to the myMRI portal, you can still access all the current knowledge base articles, documents and tips & tricks for as long as you want. Find everything you need by clicking the button below.

Check it out here

MyMRI Portal

MyMRI is your new service portal to contact support, log a support ticket and download the latest versions of your favourite software.

Services

User Voice

The User Voice forums are a place for you to submit new feature enhancements and ideas online, anytime. Your suggestions help guide Rockend product and development teams.

Training

We provide multiple training offerings to meet your needs, including eLearning, live training, and custom training solutions. Check out our 2020 live training schedule and register online.

Support

MRI experts are available for one-on-one consultations to assist in your software inquiries. Our agents have extensive backgrounds in accounting, property management, computer programming, LAN installation and maintenance, education and tailored support.

Contact Support

Product Upgrades

Need help in upgrading to the latest software? Check out our quick guides below on the steps to take when performing an upgrade. Upgrading takes less than 5 minutes. Find out just how easy it is to upgrade to the latest version of your MRI Software.

Upgrade times may vary based on the size of your database, internet speeds and your computer or server's processing capabilities. Contact Support to learn more about upgrading to the latest version of your MRI Software.

Rest Professional

The v19.0 upgrade will be available on myMRI portal from the 10th of November. If you require v18.5 please contact Support.

File Smart for Rest

If you require v8 please contact Support

Strata Master

Click on the link below for instructions on how to upgrade to v14.5

File Smart for Strata

Click on the link below for instructions on how to upgrade to v9

Need to log a support ticket?

MyMRI is your new service portal to contact support, log a support ticket and download the latest versions of your favourite software.

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