Property management software news, views and industry trends
Growth vs. complexity: Rethinking the multifamily operating model
Growth has traditionally been a clear measure of success in multifamily housing. But as portfolios expand, maintaining consistent performance across more properties, teams and resident interactions becomes increasingly difficult. Every additional pro…
Facilities management metrics: 20 KPIs to track, with formulas and benchmarks
Facilities teams have never had more data, yet many still struggle to say with confidence how their operations are performing. Work orders, sensor readings, utility bills and inspection logs pile up across systems, while budget holders keep asking th…
Resident retention in multifamily: Strategies, metrics and the real cost of turnover
Renters are staying put longer than they have in years, and multifamily owners have noticed. High homeownership costs and economic uncertainty have kept more households in their apartments, and operators have leaned into resident retention to protect…
Tenant parking rights: What property managers need to know about leases, laws, and rules
For decades, a parking space could be bundled into the monthly rent and rarely appeared as its own line in a lease. That norm is shifting as California unbundles parking from rent in many new buildings, cities drop parking minimums, and EV charger re…
What MRI’s IDC Leader position says about where lease administration is heading
Lease data is too important to be fragmented across finance and property systems, or to rely on AI outputs that cannot be verified. When different teams work from different versions of the same lease, the consequences extend beyond administration. I…
CAM reconciliation: What it is, how the process works, and how to automate it
Office operating expenses have outpaced revenue every year since 2021, and that gap has turned the annual true-up into one of the most closely watched documents in a commercial lease. CAM reconciliation is the process that settles what tenants paid i…
The real opportunity with AI lies in what it makes possible
Technology is advancing quickly, and with every development comes another conversation about what is possible. What organizations needed 3-5 years ago wasn’t necessarily available, but today, with AI, what was once not possible can be achieved quickl…
What is common area maintenance (CAM)? – Charges, fees, and how to calculate CAM
Shared building costs used to sit quietly in the operating budget, reconciled once a year and rarely questioned. That has changed, and common area maintenance is now one of the most closely negotiated and most frequently disputed parts of a commercia…