News, views and industry trends

What is resident retention?

Resident retention is a measure of a property’s ability to keep its tenants over time. It reflects how successful the landlords and property managers are at encouraging tenants to renew their leases rather than moving elsewhere. Maintaining a h…

What is ratio utility billing system (RUBS)?

Managing utilities in a multifamily property can be a complex task for landlords and property managers. You might face the challenges of fair cost distribution and encouraging energy conservation among tenants. The ratio utility billing system (RUBS)…

What are property maintenance services?

Maintaining your multifamily property is about more than just keeping it looking good; it’s crucial for the property’s long-term success. Regular maintenance ensures that your property is a safe and comfortable place for tenants, helps av…

How to communicate with tenants

Effective tenant communication is an essential element of successful multifamily property management. The way you communicate can significantly impact tenant satisfaction, influence how conflicts are resolved, and play a major role in the overall man…

What is a tenant benefit package?

A tenant benefit package is a curated collection of services and amenities designed to enhance the living experience of renters. This package goes above the necessities of a rental property by offering additional perks that can impact tenant satisfac…

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