Manage records

Record when calls are issued, attended, resolved and closed.

Automate processes

Automatic work order emails sent to subcontractor or in-house teams and request required repair/maintenance work at the click of a button.

Client accessibility

Clients can log calls themselves via the web browser.

Deliver a responsive and high quality service with the Planet facilities helpdesk

Whether you are an FM service provider or a facilities team, you need the tools to deliver a responsive and high quality maintenance and repair service. MRI Planet’s helpdesk module provides you with all the functionality you need to better manage your property portfolio.


  • Fast search mode for identifying callers, plus quick and effective duplicate call check.

  • Multidiscipline: manage soft and hard services.

  • Send satisfaction surveys to callers.

  • Raise quotes and purchase orders directly from the helpdesk.

  • Audit trail logs and records all key events.

  • Auto-select SLA based on pre-defined call categories, location and client.

Let's Connect


Learn more about how our open and connected facilities management solutions can help manage workforces across all industries.

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