Client Spotlight

Royal Borough of Kensington and Chelsea achieves efficiencies with MRI Horizon

The Royal Borough of Kensington and Chelsea

The Social Investment and Property team at Royal Borough of Kensington and Chelsea (RBKC) recognised that managing their portfolio could be more efficient by centralising all property data. The council decided to implement a property management solution to help manage a variety of portfolio types and leasing structures.

“We struggled with silos of information, so finding data was difficult and time-consuming,” said Property Project Officer, Elena Lebedeva. “During a thorough procurement exercise, MRI Software demonstrated their breadth of experience and expertise in the sector, and we concluded that their solution was the most advantageous compared to other software providers. MRI Horizon was the clear choice for us.”

An important aspect for the property management team was having the flexibility to customise and influence the modules needed, which is exactly what MRI Horizon offered.

“Having the ability to get detailed information about our assets and manage everything centrally has really helped us achieve time efficiencies, streamline day-to-day processes, and ensure the integrity of our data.”

Elena Lebedeva, Property Project Officer, Royal Borough of Kensington and Chelsea

Our solutions experts worked closely with RBKC throughout to help with identifying all the team’s needs, ensuring the work was delivered successfully and providing continuing help whenever needed.

“The team at MRI has always been on hand for us, providing expert guidance and advice – from the initial scope of work right through to implementation, with ongoing support as we need it. We’re glad we discovered MRI Horizon as it fits all our property management needs perfectly.”

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