London Borough of Waltham Forest connects property and facilities operations with MRI Software

London Borough of Waltham Forest is a vibrant and fast‑growing local authority in north‑east London, serving more than 275,000 residents and a diverse community of businesses, partners, and public services. The council is responsible for managing a wide-ranging property and facilities portfolio that supports essential services, commercial activity, and community infrastructure across the borough.

Disconnected systems limit insight and efficiency

Like many local authorities, London Borough of Waltham Forest was managing property, lease, finance, and facilities information across multiple systems and spreadsheets. While workable, this approach created silos, increased manual effort, and made it difficult to clearly connect financial performance with asset activity.

Without real‑time visibility, internal teams faced challenges around collaboration, reporting confidence, and proactive decision‑making; all critical in today’s environment of rising cost pressure and increased accountability.

One connected platform, one source of truth

By adopting MRI Software, London Borough of Waltham Forest has started its journey in establishing a centralised digital foundation where data flows seamlessly between departments.

• MRI’s property management solution will help modernise core property operations by automating lease management, billing, and service charges which in turn improves accuracy, reduces manual intervention, and strengthens financial control.
• MRI’s facilities management solution brings structure and visibility to planned and reactive maintenance across the estate. All works, contractors, and schedules are managed in one environment, enabling faster response times and clearer operational oversight.
• MRI’s client-centric portal provides tenants and customers with secure, self‑service access to documents and key property information improving transparency, reducing enquiries, and enhancing the overall customer experience.

Together, these solutions create a connected ecosystem that supports collaboration, improves governance, and enables confident, data‑led decision‑making.

Insight-led decisions and better service delivery

With real‑time access to asset, financial, and maintenance data, London Borough of Waltham Forest can now respond more quickly to issues, prioritise work more effectively, and reduce downtime across critical sites.

Over time, this visibility will also support a shift toward predictive maintenance, helping improve asset performance, extend lifecycle value, and deliver more sustainable long‑term outcomes all while reducing administrative burden on internal teams.

This is more than a system upgrade. It’s a step change in how property and facilities services are delivered, supporting the council’s wider ambitions around efficiency, transparency, and service improvement for the communities it serves.

A collaborative partnership

London Borough of Waltham Forest worked closely with MRI throughout the selection and implementation process to ensure the solution aligned with both operational needs and long‑term strategic goals. This collaborative approach enabled a smooth transition to a more integrated way of working and laid the foundation for ongoing value delivery.

This is a major step forward for how we manage and understand our property and facilities data. By moving to an integrated platform, we are removing long‑standing data silos and operating from a single version of the truth. This will significantly improve decision‑making, increase efficiency, and support better outcomes for our organisation and the communities we serve.

– Aydin Sipalogu, Assistant Director Corporate and VCS Estates, London Borough of Waltham Forest

London Borough of Waltham Forest has a clear vision for a connected, insight‑led property environment; exactly what our platform is designed to support. By bringing a number of our solutions together, they are eliminating silos and creating a true single source of truth. We’re proud to support them on this journey and look forward to a long, successful partnership.

— Malcolm Payton, Account Executive, MRI Software