Partridge Homes make a strategic shift to support growth and efficiency

For years, Partridge Homes successfully ran its lettings and sales operations using MRI Agency Central, managing everything from viewings and valuations to tenancy generation and reminders. The system had served them well—but as the business expanded, so did the demands on their technology. 

Agency Central was a solid foundation for us, but we reached a point where we needed more flexibility, speed, and smarter tools to keep up with our growth.

– Charlotte Partridge, Managing Director Partridge Homes

The challenge: Scaling with confidence

Operating across two offices, Partridge Homes began to feel the strain of manual processes and system limitations. Key pain points included: 

• Landlord statement generation that could take up to 15 minutes per task 
• Frequent timeouts disrupting day-to-day workflows 
• Limited note-saving and navigation slowing down staff 
• Landlord statements that were time-consuming and difficult to manage 
• Communication gaps, especially around emergency contact handling 

These inefficiencies were costing the team valuable time and making it harder to deliver the fast, responsive service their clients expected. 

The solution: MRI Sales & Lettings

After reviewing the market, the team chose to upgrade to MRI Sales & Lettings, a move they describe as a “huge step forward” for the business. 

We could see straight away how slick and intuitive the system was, processes are easier to follow, navigation is simple, and there’s so much more embedded technology to support us.

Key benefits of MRI Sales & Lettings include: 

• AI-generated property descriptions and email templates 
• Faster document workflows—what once took 15 minutes now takes seconds 
• Integrated messaging and note-saving within the system 
• Business WhatsApp integration, streamlining 24/7 emergency comms 
• Immediate support and guidance from the MRI team 

The move was especially significant given the business had never switched systems before. With a growing portfolio and new contracts on the horizon, the timing was right. 

The impact: Time saved, service elevated

Since implementing MRI Sales & Lettings, the agency has already seen a measurable difference: 

• Staff have more time to focus on clients and strategic growth allowing for more properties to be taken on with less staff having to be hired in the future. 
• Internal processes are smoother and faster including producing landlord statements, something that was taking 15 minutes per instance, now reduced to seconds. 
• Communication is centralised and more professional – Whatsapp business will allow the team to move away from personal numbers whilst maintaining 24/7 service levels 
• The team feels confident and supported as they scale 

We’ve got everything we need now, we’ve already taken on a new business we otherwise wouldn’t have been able to, and we’re able to offer a much more efficient service. What used to take a day now takes moments.

Looking ahead

With the new system in place, the team are excited about what’s next. They’re confident they can continue growing without compromising on quality or speed—and they’re proud to say they’re now the leading agency in their area. 

It’s been great working with the business and really looking forward to seeing the impact of the work.

– Patrick Park, Account Executive MRI Software