Leverage the power of portal technology to navigate the rising demands of residents, tenants and leaseholders
Technology has revolutionised customer service. It is now so easy to watch your favourite films, order a taxi or takeaway, or have the latest products delivered to your door the same day you order them. Customers’ interactions with brands are now also much more likely to take place online, via live chat, emails or tweets – as opposed to somebody picking up the phone.
These same customers are then expecting and demanding similar service levels in every aspect of their life, including from their landlords. In residential property management in the UK, offering a digital-first experience is no longer an attractive selling point or unique differentiator, it is a fundamental requirement.
With global customer service trends having shifted the residential sector in Britain from being lease-focused to customer-focused, the industry must keep pace. To do so, organisations can leverage front-end portals to create an online hub for those occupying a building or development – therefore elevating their level of customer service and creating a sense of community.
In this 25-minute webinar, we discuss:
- The shift from lease-centric to customer-centric in the UK housing sector
- What residents want from their landlords
- The importance of offering an online solution
- Delivering customer service excellence with MRI Engage