Client Spotlight

Centrick Consolidate Business Functions with MRI Software Solutions

Centrick, one of the UK’s largest independent managing agents, provide services to over 26,500 properties across the UK. Since 2021, they have used MRI Qube® Property Management for their core block management operations.

Following the sale of their high street agency business, one of Centrick’s core objectives was to streamline their rapidly growing build-to-rent and significant block management services onto a single property management and accounting platform – creating a faster, more seamless experience for residents and enhancing management insight and reporting for clients.

Building on their existing MRI Qube PM system, Centrick has adopted MRI Sales and Lettings, MRI Secure Sign and MRI Engage® solutions to complete the full end-to-end residential suite available from MRI Software.

This integration, which is focused on making the onboarding journey for new and potential residents swift and easy, enables Centrick to market units, provide digital application journeys and customised resident engagement platforms, as well as cover all their core property management and accounting needs.

The MRI LivingTM suite offers a complete residential solution covering marketing, leasing, property management, accounting and resident engagement for all property tenures. Successfully implemented across owners and operators, MRI’s solutions support over one-third of ARL members.

Clare Johnson, Build to Rent Director at Centrick said:

Enhancing our fast, seamless and easy on-boarding experience is just one of the ways in which we’re delivering a Better Way To BTR within Centrick. We know from our deep expertise, that this stage can be both stressful and exciting for new residents, after all we’re managing their future homes. But by investing in and continually enhancing the ease and speed of this journey, we’re helping to create more engaged, happier and more stable communities.

Having surveyed all options on the market we concluded that MRI Software was the right choice for our business. It’s a recognised platform within the industry and one that can integrate to many of our existing solutions such as Fixflo. We are confident that MRI’s flexible ecosystem will grow with us, enabling us to continually service our customers with efficient and market leading infrastructure

Michael Connolly from MRI said:

As an existing client, I was introduced to Clare and the rest of the Centrick team by their Account Manager to demonstrate the capabilities of MRI Living to their Build to Rent department. We brought in our configurable customer portal and lettings module, which integrates with their existing property management module to efficiently manage their portfolio. Clare has been a joy to work with and I look forward to continuing our relationship in their next growth phase within BTR.

About Centrick

Centrick’s vision is simple, “To make customers’ lives better every day, the Centrick way” and for almost 20 years Centrick has nurtured, driven and grown its team by delivering industry-leading service. Centrick prides itself on being a company of knowledgeable industry experts with a trusted, joined-up approach to all aspects of residential property. Innovation is at the heart of everything it does, helping it to adapt to the ever-changing market. This is all underpinned with a strong ethical code of trust and family values, where the team works as one to deliver exceptional service. National residential property experts, Centrick is forward-thinking and agile; always looking for new ways to work flexibly to meet the needs of its clients, using its strength and depth, across the property sector. By investing in talent, leading the way on industry practices, developing its technology and systems, it delivers outstanding service to clients. Providing services across the UK, with offices in Birmingham, London, Manchester, Sheffield, Gerrards Cross and Fareham, Centrick’s services include:

Build to Rent – BTR, Student & SFH

Building & Estate Management

Portfolio Asset Management

PRS Portfolio Management

Building Safety & Compliance

Valuation 

Professional Services

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