Adair Paxton selects MRI Software Solutions to help streamline its organisation
Adair Paxton has selected the full suite of residential MRI Software Solutions including MRI Sales & Lettings, MRI Qube Property Management, MRI Engage and MRI Secure Sign. These solutions are being used to manage their portfolio of roughly 7,000 units spread across block management, commercial management and AST residential lets.
Prior to using MRI Software, Adair Paxton ran their business using several platforms dealing with the nuances of different departments causing a lack of oversight with no single source of the truth to focus business operations from. The agency, primarily based in Leeds, has seen an instant improvement to its processes due to implementing MRI Software solutions.
Key Benefits
Receipt processing time cut by 90% – MRI Qube PM has intelligent receipt matching which allows users to assign incorrect references to the correct tenant for perfect matching on the next posting.
At quarter end it used to take two people who were solely tasked with receipting six to ten working days to get all our receipts onto our previous system. Then we had to pay all our landlords. Now that whole process only takes a day.
– Claire Dalingwater, Director of Operations and Finance.
Invoice Payment processing time cut by 80% – Utilising MRI’s paperless approach with invoice approval embedded into the solution Adair Paxton has been able to reduce their order to payment processing time by around 80%.
Single Source of the truth – Moving away from fragmented systems has allowed Adair Paxton to increase efficiency and improve customer service as all data is always accessible to everyone.
It has helped with the visibility of information across the teams. People can now take calls from clients that are not within their department because they understand MRI Software solutions, which has helped break down barriers between the departments. Customer service has improved as a result, and we look forward to bringing in MRI Engage, which will help improve our offering even further.
– Claire Dalingwater
The only integrated solution that can cover front and back-office requirements for commercial, residential and block management
The commercial team were manually entering details onto Rightmove and Zoopla previously, plus they were logging their activity on spreadsheets and paper. MRI Sales & Lettings has aligned commercial and residential, so now they all have one system to work on.
– Claire Dalingwater.
Confidence to scale the business – Many organisations have accounts teams that dread additional business being taken on, adding more manual work each time. MRI Software has helped Adair Paxton overcome this through mass automation of back-office processes, ensuring that they are set to scale.
I now don’t care how many units there are within a block because it doesn’t matter to me as the efficiencies are there within the MRI Software portfolio. I could take on a 20% increase to the portfolio without having to grow the headcount within the accounts team.
– Claire Dalingwater.
Reflecting on the experience of working with Adair Paxton, Michael Connolly, Account Executive at MRI Software had the following to say:
It is great to see the benefits that Claire and the team are realising through implementing MRI Living. We want to help our clients save time through efficiency gains, so a 90% reduction in receipting time and an 80% reduction in time taken to process payments is music to our ears.