Letting agents, are you prepared? How the renters reform bill will reshape your role

As the Renters’ Reform Bill moves through the House of Lords, much of the focus has been on landlords and tenants, the changes brought by the Renters’ Reform Bill will have a significant impact on letting agents and property managers too.

One of the biggest shifts is the planned removal of Section 21. In its place, Section 8 will take center stage. With the shift toward a court-led eviction process under Section 8, agents will play a bigger role in guiding landlords through more complex legal procedures.

There will be increased pressure to maintain accurate records, ensure strict compliance with notice periods, and provide evidence that supports the grounds for possession. Property managers and letting agents will need to be well-versed in the revised rules and timelines to help landlords avoid costly mistakes.

Time to rethink your tenancy strategy

The need for clear, consistent communication with tenants will also increase. Agents may find themselves acting as intermediaries more frequently, helping to resolve issues before they escalate into legal disputes, and advising tenants on their rights under the new legislation.

On the operational side, longer notice periods and potential delays in regaining possession may lead to increased administrative burdens and financial pressure for landlords, making professional property management services more valuable than ever. Agents who can offer robust tenancy management, legal knowledge, and up-to-date compliance support will be in high demand.

Now is the time for agencies to upskill, update internal processes, and educate their clients about the road ahead. By having the right technology in place, agents can take action early to avoid disputes, protect their income, and stay compliant when the new regulations come into force.

How MRI Sales & Lettings can give agencies an advantage

Renters, landlords, and buyers might be the lifeblood of an agency’s success, but it’s the nurturing of these relationships by agents that make it happen. Their expertise lies in closing deals and hitting targets. And when it comes to getting it over the line, the best agents will simply not settle for old and clunky software that gets in the way. Today’s estate agents needs smart, connected technology.

That’s exactly what MRI Sales & Letting is built to do.

MRI Software’s Sales & Letting solution is used by over 400 agencies across UK residential sales, lettings, property management, accounting, tenant management and landlord management, helping agents deliver faster service, smarter operations, and a better client experience.  

Samuel Estates implemented MRI Sales & Letting and reported that they saved 75% of their time on receipting rent, using automated accounting and lease management processes. Each finance team member at Samuel Estates now saves roughly 5 to 6 hours per day on receipting alone compared to a full day before MRI Sales & Lettings. 

How Sales & Letting management helps agents stay compliant and confident

•  Rely on a proven, trusted provider that understands the industry and the impact of new regulation, and builds integrated workflows that help meet requirements for RICS, ARLA and other industry bodies.
• Create customised checklists for setting up new tenancies, ensuring all accounting steps are covered.
• Record, execute and monitor planned maintenance and repairs, and communicate progress to customers.
• Get alerts to check on the status of documents, references, applications, onboarding and more.
• Set up key performance indicators to consistently monitor and review the metrics that matter for your business.

The Renters’ Reform Bill is reshaping the industry, letting agents and property managers must be ready to guide landlords through more complex, regulated processes. With the right technology, agencies can stay compliant, reduce risk, and continue delivering great service. Now is the time to future-proof operations and partner with platforms designed to help letting agents thrive.

Let MRI Sales & Letting help your agency stay confident and competitive in the face of change.