Celebrating 30 years of Resolve: How technology is transforming the future of ASB management

As Resolve marks its 30-year anniversary, it’s a vital moment to reflect on how far the community safety and anti-social behaviour (ASB) sector has come, and how technology continues to reshape what is possible. Congratulations to Resolve on three decades of leadership, advocacy, and support for those working to help provide safer communities.

Over the past 30 years, ASB has evolved from being perceived primarily as neighbour disputes to the sector correctly seeing the issues as a complex, multi-layered challenge that intersects with mental health, safeguarding, vulnerability, and serious community risk. From noise complaints and lifestyle clashes to domestic abuse and criminal exploitation, the responsibilities placed on community safety and housing professionals have never been greater.

At the same time, expectations from residents have increased. They rightly want to be heard, protected, and supported swiftly and transparently. New legislation, including anticipated Respect Orders and enhanced enforcement powers, places further responsibility on housing providers to be responsive, accurate, and accountable. These shifts demand a new approach – not just revised policies or procedures, but a reimagining of how ASB is recorded, investigated, managed, and resolved.

Technology has been a defining force in that transformation. Where teams once relied on spreadsheets, paper files and disconnected databases, today’s systems enable smarter, more integrated and insight-led approaches. One of the biggest barriers to effective ASB management remains fragmentation between housing providers, local authorities, police, and support agencies. Breaking down these silos is essential.

Collaborations between technology providers, such as MRI Software’s partnership with RHE Global, are helping to bridge these gaps. By integrating Safer Communities with The Noise App, housing organisations will gain a joined-up view of residents, properties, and case histories. This enables faster decision-making, improved risk identification, and more coordinated support.

MRI’s Safer Communities solution has been shaped by the realities of officers, delivering mobile-enabled tools such as voice-to-text case notes, built-in workflows, evidence portals, legal tracking, and hotspot mapping. These are not just features, but practical solutions driven by lived experience.

The introduction of AI is accelerating this progress further. From summarising case notes to identifying high-risk indicators hidden in diaries or audio files, AI is helping teams act sooner, reduce risk, and spend more time supporting people.

But technology alone is not the answer. The real transformation happens when innovation is combined with collaboration, trust, and shared purpose – principles that Resolve has championed for 30 years.

As we look to the coming year and the next decade, the goal continues to be not just a robust and professional response to ASB, but to “resolve” and prevent harm and build safer, stronger communities.

Congratulations again to Resolve on this milestone. The future of community safety has never been more connected, proactive, or important.

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Learn more from the Resolve Magazine 2026 -Spring Edition.