Loan Servicing Contact Information:

Our office hours are
8:30 am to 5:00 pm ET

1-844-254-2500 (toll free)
1-202-519-2500 (local)

Payment Information:

Please make all checks out to: MRI Asset Management Services, c/o DC DHCD Loan Servicing

Continue to send checks and payments ONLY to this address:

MRI Asset Management Services, c/o DC DHCD Loan Servicing
PO Box 96213
Washington, DC 20090

Loan Servicing - Automated Clearing House (ACH) payments are also available

Automated Clearing House (ACH) payments are also available

ACH (Automated Clearing House) is an option for making your monthly payment on your DC DHCD loan. ACH will allow us to deduct your monthly payment each month from your chosen checking account. The advantages are: 

  • Safe, secure payment 
  • On time (Payment made on 1 of 3 dates) 
  • No mailing of checks 

Payments can be deducted on the 1st, 8th or 15th of each month. If you wish to participate in this program, call us and we will send our ACH application to you. You will need to return the application to us with a voided check. Please be sure to select a start date and a regular payment date for the deduction of your payment each month. MRI Asset Management Services will set up your account. Note: You must be current with your payments in order to be able to participate in this program. 

Loan Payoff Quote Requests

Email: 

Please send payoff quote requests to: ams.clientcare@mrisoftware.com 

Please ensure the subject line of your email reads as follows: Payoff Quote Request 

Please allow 1-2 business days for a response. 

PLEASE INCLUDE A FORWARDING ADDRESS FOR US TO SEND THE PAYOFF CONFIRMATION TO IF YOU ARE MOVING TO A NEW ADDRESS. 

Mail:

Our general mailing address is: 

MRI Asset Management Services
PO Box 33848
Washington, DC 20033 

MRI Asset Management Services Borrower Portal

The Borrower Portal is available for you to obtain information on your loan online. This allows you to do the following:

  • View the current information for your loan

  • View the most recent payments that have been posted to your account

  • Update correspondence items such as your work and cell phone numbers

  • Upload important items such as insurance certificates and residency affidavits

Loan Servicing - How to Register

How to Register

A current email address is required for your account in order to send you information on how to register for the Borrower Portal. You can provide us with updated contact information.

Already registered click here.

Register now

General Correspondence:

Our address for all general correspondence is below. DO NOT SEND CHECKS/PAYMENTS TO THIS ADDRESS. 

MRI Asset Management Services
PO Box 33848 
Washington, DC 20033 

Homeowner’s insurance:

Your Homeowner’s insurance Loss Payee clause should include DC DHCD. See below: 

DC DHCD ISAOA c/o MRI Asset Management Services 
PO Box 33848
Washington, DC 20033 

Special Insurance Note 

Borrowers who are filing property insurance claims and require an endorsement from the Department of Housing and Community Development (DHCD) to complete their application can schedule an appointment by calling 202.826.5746 or emailing beth.spooner@dc.gov 

Loan Confirmation Requests:

Email: ams.clientcare@mrisoftware.com Email: ams.clientcare@mrisoftware.com ams.clientcare@mrisoftware.com  

Please ensure the subject line of your email reads as follows: Loan Confirmation Request 

Or 

Mail request to: 

MRI Asset Management Services  c/o DHCD Loan Confirmation
PO Box 33848
Washington, DC 20033 

Please allow 10 business days for a response.