ID verification validates government-issued identification in real time — directly in the application, before the tour, and at move-in. The prospect scans on their own phone, the check takes seconds, and it leaves a record. With multiple fraud checkpoints, you can know exactly who you're handing the keys to.
Screening runs against a name, a date of birth and a social security number. If those belong to someone else — borrowed, bought, or invented — every check downstream comes back clean, and the file looks perfect right up until the first missed payment. Identity verification is the only check that matches a name to a face.
For an ID to be verified by Engage Protect, it can’t just look right, it needs to be validated against the source of truth. Every ID is checked against DMV records where available, confirming the number, issue state, and issue date are real. Where DMV data isn't available, the check cross-references the name, address, and date of birth against third-party sources like credit bureaus and utility records. Either way, the ID has to match a real record, not just look like one.
The document is captured and validated in real time. Barcode data is checked against the front of the ID, formatting is verified to DMV standard, and the address has to be real. When verifying virtually, a live selfie confirms the applicant is who they say they are. The result comes back as a clear result.
Your leasing consultant is not a document examiner and should not be asked to be one.
Most identity checks happen at one moment and are never repeated. The person who toured the unit, the person who submitted the application, and the person who collects the keys are assumed to be the same person because nobody looked twice.
ID Verification runs at each of those points, and each check is recorded — so the identity on the lease is one you confirmed more than once.
Most ID verification solutions are restricted to leasing. With dedicated workflows for move-ins, lock outs, vendors, and other guests, you're empowered to always know who is on site.
A stolen or synthetic identity produces a clean credit file, a clean criminal record, and a clean eviction history, because none of those checks are looking at the person. By the time it surfaces, someone is living in the unit under a name that was never theirs, and the eviction runs against a person who does not exist.
A fraudulent identity caught at the tour costs a verification. Caught after move-in it costs the arrears, the legal process, and a unit you cannot easily recover.
Nobody on the leasing team has to decide whether a license looks right. The check returns an answer and the answer is recorded.
Applies the same standard to every applicant, tour guest, and visitor, so your team is protected from subjective judgement calls.
ID Verification runs inside Engage Protect alongside income verification and the background and credit checks. Same application, same workflow, one result — the identity check just happens first, because everything after it depends on being right.
The parent product — background, credit, criminal, eviction and rental history checks, verified by the same in-house screeners who handle tier 3 here.
The sibling check: applicant income confirmed from source rather than from an uploaded document.
Where the check kicks off during the application — embedded, with no handoff to a third-party site.
Every check after identity assumes you got the identity right.
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