1. AGREEMENT TO TERMS
This End-User License Agreement (“Agreement“) is a legal agreement between you (“User“) and DASCX Consulting Pty Ltd (“Company“, “we“, “us“, “our“), located at Suite 19, Level 2, 66 Victor Cres, Narre Warren, Victoria, Australia (ABN: 64 651 031 499), for the use of the Merlo AI chatbot (“Chatbot“) within Microsoft Teams. By using Merlo AI, you agree to comply with and be bound by the terms of this Agreement. If you do not agree, you must not use the Chatbot.
2. LICENSE GRANT
We grant you a limited, non-exclusive, non-transferable, revocable license to use Merlo AI within your organization’s Microsoft Office 365 environment for business purposes.
This license does not grant you the right to:
- Modify, reverse-engineer, decompile, or disassemble the Chatbot.
- Share, distribute, sublicense, lease, or sell Merlo AI to third parties.
- Use Merlo AI for any unlawful or unauthorized purposes.
3. DATA HANDLING & PRIVACY
a. AI Processing Disclaimer:
- No user data is shared with Azure/Microsoft—it is only used for real-time contextual processing.
- No user data is shared with OpenAI—it is only used for real-time contextual processing.
b. Strata System Integration:
- The Chatbot connects to the Strata system via its vendor-provided API.
- We do not control, modify, or store this data.
- We are not responsible for errors, inaccuracies, or unavailability of the Strata system API.
c. Office 365 Security Disclaimer:
- Merlo AI operates within your organization’s Office 365 environment.
- We do not manage, control, or have access to your Office 365 security settings.
- You are solely responsible for ensuring compliance with your company’s IT security policies.
4. INTELLECTUAL PROPERTY RIGHTS
a. Ownership:
- Merlo AI, including all software, algorithms, branding, and associated content, is the exclusive property of DASCX Consulting Pty Ltd.
- This Agreement does not grant users any ownership or rights to the underlying source code or proprietary technology.
b. Prohibited Actions:
- Users may not modify, adapt, copy, distribute, resell, or create derivative works of Merlo AI.
- Users may not claim ownership or intellectual property rights over Merlo AI or any part thereof.
c. Protection Measures:
- Any attempt to tamper with, bypass, or disable security measures in Merlo AI will result in immediate termination of access and may lead to legal action.
5. USAGE RESTRICTIONS
a. No External Sharing:
- Users are prohibited from granting access to, distributing, or sharing Merlo AI with individuals, entities, or organizations outside of their own organization without prior written approval from DASCX Consulting Pty Ltd.
b. No Unauthorized Emailing:
- If Merlo AI is used to draft or send emails, the user is fully responsible for the email content and any consequences.
- DASCX Consulting Pty Ltd is not liable for any emails sent using Merlo AI.
c. Compliance with Laws:
- Users must ensure Merlo AI is used in compliance with all applicable laws and regulations.
6. LIMITATIONS OF LIABILITY
a. No Guarantee of Accuracy:
- We do not guarantee that responses generated by Merlo AI will be accurate, reliable, or suitable for specific business decisions.
b. No Responsibility for Decisions:
- Users are solely responsible for decisions made based on responses from Merlo AI.
- DASCX Consulting Pty Ltd will not be liable for any financial loss, reputational damage, or legal consequences resulting from reliance on Merlo AI-generated responses.
c. No Liability for Office 365 Security Risks:
- We are not responsible for security breaches, unauthorized access, or misconfigurations within your organization’s Office 365 environment.
d. No Liability for Strata System Issues:
- We are not responsible for the availability, downtime, errors, or inaccuracies of the Strata system API.
7. INDEMNIFICATION
Users agree to indemnify, defend, and hold harmless DASCX Consulting Pty Ltd, its employees, directors, and affiliates from any claims, damages, losses, liabilities, or expenses arising from:
- Misuse of Merlo AI
- Decisions made based on AI-generated responses
- Unauthorized access or data breaches within Office 365
- Legal disputes related to content generated using Merlo AI
8. TERMINATION
DASCX Consulting Pty Ltd reserves the right to suspend or terminate a User’s access to Merlo AI without notice if:
- The User violates any terms of this Agreement.
- The User misuses the Chatbot.
- DASCX Consulting Pty Ltd discontinues the service.
9. GOVERNING LAW
This Agreement shall be governed by and construed in accordance with the laws of Victoria, Australia. Any disputes arising from this Agreement shall be resolved in the courts of Victoria, Australia.
10. CONTACT INFORMATION
For inquiries regarding this Agreement, contact:
DASCX Consulting Pty Ltd Suite 19
Level 2, 66 Victor Cres
Narre Warren, Victoria, Australia
ABN: 64 651 031 499
Email: office@dascx.com.au
Last Updated: 29 MARCH 2025