Ascend APAC 2021: Key takeaways for commercial property management

It’s been an unprecedented year. You have faced down new challenges, adapted to new working practices and tried to plan for the unplannable – all under the constant pressure of finding ways to control or even drastically cut expenditure.

In the recently concluded MRI Ascend APAC 2021, we discussed the emerging trends that will drive new challenges for organisations as we now enter a new era in commercial real estate, and together with industry leaders, discussed what owners and occupiers can do to adapt to the changing market with the help of proptech solutions. Here are the highlights from the 2-day virtual event.

Build to rent market is growing

In the MRI @Work keynote, Jason Stevens, Project Management Consultant at MRI Software, discussed how the booming rent to build market creates a more dynamic space for institutional investors – adding into their long-term lease portfolio a new asset class that relies on a fast-moving market. While the traditional build-to-sell market was about attracting owners into an investment, the focus is now on attracting and maintaining tenants as efficiently as possible by providing exceptional experiences. This also opens new opportunities for commercial property managers to establish their value in this emerging sector.

Digitisation of the workplace

In the same session, Jason also highlighted how the tenant experience figures heavily in the return to office, as more people shift into flexible ways of working that’s conducive for balancing work and life, whilst still maintaining that collaborative component that’s important in any work environment. “The challenge now is how we manage the elastic demand for this workspace, and to cater for the evolution in the way that we work and live.”

Solutions such as space management and visitor management software support a safer and smooth transition from home to office and vice versa, but that’s just the beginning. Chuck Mc Dowell, Global Leader for MRI @Work recognises the importance of managing flexible spaces in the new hybrid office “We’re going to see a lot of volatility within the market and managing a tenant or an occupants experience might just be the difference between successfully renting that space or staying on the market for a longer period of time.”

How smart data changed commercial property management

As the industry undergoes a digital transformation, we begin to see data-powered technologies such as AI and IoT take centre stage in driving improvements in the real estate customer experience. Greg Clancy, Head of Product – APAC, talked about this transformation: “The way that people interact with technologies and tools and software has radically changed. They are looking for a much simpler experience, they’re looking for a much more enabling and encompassing experience.”

This streamlined approach to workflow is not a new benefit of technology, but what we’re seeing more of is how technology is used more intelligently to fit a business’ evolving needs. In the Growth through Innovation session, David Watson of Savills Australia shared how they’re leveraging data-powered technology to improve their processes – from processing client requests more efficiently with auto-filled forms to making more accurate and dynamic budget forecasts. Key to this is a robust commercial management platform that allows for smooth integrations with other solutions, whilst maintaining data integrity across these different systems.

Latest updates in MRI Commercial Management suite

Driving home the importance of intuitive customer experiences, the session ‘What’s new and upcoming for commercial property management and financials’ featured upcoming enhancements to MRI Software’s solutions that will make your work a whole lot easier and smarter. Design and usability enhancements, new email capabilities, automated payment rules and more are coming soon for commercial property management. On the financials side, you can expect enhancements on segmentation, recurring entries and more, as well as improvements on AP scheduled transaction sync, and a new Interntity Balancing Matrix for you to quickly see balances between inter-entity transactions.

More on MRI Ascend APAC 2021

To learn more about the topics discussed in MRI Ascend APAC 2021, you can watch the following sessions on-demand or check out our MRI Ascend 2021 Playlist on the MRI Youtube channel.

@Work keynote: Digital transformation in post-COVID commercial real estate

What’s new and coming for commercial property management and accounting?

Growth through Innovation: How commercial management has changed at Savills

Top 4 technologies to help employees feel safe as they return to work

It is fair to say that lockdown in the UK has been a strange and testing time with over 35% of Brits doing some form of working from home. However, with lockdown restrictions easing since 19 July 2021 people are starting to return to their workplaces, but with this comes a big challenge that businesses face in adapting office environments to a different way of working.

But with over five million people fearing returning to work what will this look like? Without a doubt, there will be plenty of new safety protocols involving strict personal hygiene and physical distancing, but how do we make this transition as simple and as safe as possible?

As employers, we are all navigating a different territory. The workplace we left many months ago is unlikely to be the same when we return. We haven’t experienced anything like this before, most organisations don’t have plans in place on how to return to the workplace and if they do, they haven’t been tested and in these unprecedented times the reality is likely to be very different.

Using technology to keep your employees safe

Companies across the UK face so many challenges when it comes to opening their offices again, it can be hard to know the best way to ensure employee welfare is maintained.  We’ve pulled together the top 4 features to look out for in any people presence software:

Employee and guest screening

Screening all employees and guests before they come on-site ensures only those that meet your on-site criteria are granted access. Giving you and your employees confidence that only those people who meet your organisations wellness criteria are able to gain access.

It’s also incredibly beneficial to get alerted when you encounter a person who does not meet your criteria so they can be added to a watchlist and automatically denied should they attempt to gain access.

Touchless sign in/out

The less surfaces we all touch in the workplace the better for slowing the spread of germs. Ensure your software has the option for employees and guests to enter and exit your location using a touchless kiosk, QR code poster, mobile app or via the front of house team. These systems reduce health risks, improve overall hygiene, and create peace of mind for anyone entering or exiting your organisation.

On-site policy acknowledgement

To maintain the highest level of hygiene for your employees and guests. Having the ability to ask everyone entering your location to read and acknowledge your onsite policies. This could be as simple as asking them to agree that they will use hand sanitiser or keep 2 meters from another person. Ensure that any question not answered correctly someone in your team can be notified and access to denied.

Limit numbers on-site

Automatically set the number of people allowed to be on-site at any one time rather than leaving it up to an individual. This feature removes the responsibility on the  front of house team or security team ensuring anyone attempting to gain access when on-site numbers are met are denied and one of your employees are notified. A great feature for managing on-site social distancing.

MRI OnLocation offers these and other features to help you keep your organisation and those within it safe and secure. To learn more, get a demo.

Top 7 property management podcasts

It shouldn’t come as a surprise that podcast consumption has grown exceptionally in Australia. With our love for mobile devices and appetite for entertainment, the latest studies show podcasts now reach nine million Australians (37% of the population), which is a 54% year-on-year increase in listening.

Part of the driving force factors for this growth is the platform gives listeners the ability to dive into topics without having to set aside time to read or watch a video, it’s free and easily accessible. This is no more apparent when you look at how 59% of people are listening to podcasts in their car and 24% listen at the gym or while they work out – a great time saver for the multi-tasking property manager.

With so much great content on offer, we have rounded up just a few real estate industry podcasts for property management to help get your playlist started.

pmx property management podcast

pmXlive -The Podcast

pmXlive is a podcast for property management professionals in the real estate sector. Hosted by Shonleigh Draper and Terri Handy – co-Founders of the highly successful resource and education platform pmXcite, these ladies discuss topics such as growth, managing a team, marketing tips, property management systems & processes – in fact, anything to do with property management. They are all about finding solutions and providing support for the industry.

Our episode pick: Where are you providing value (& can your client actually see it?)

pm collective property management podcast logo

PM Collective

  listen on spotify podcast

PM Collective is an influential platform that supports collaboration not competition through coffee catchups, casual learning, events and podcasts. Join Ashleigh Goodchild and guests who share a conversation about things that are relevant to the property management industry.

Our episode pick: When I grow up I want to be a property manager!

elevate podcast for property management

The Elevate Podcast

  google podcast badge for proeprty management podcast  

Elevate is the official podcast of Elite Agent Magazine for real estate industry sales professionals, property managers, and leaders. Each episode brings you behind the scenes coaching, news analysis, exclusive interviews, technology, and more to help you list more, sell more, and elevate your results.

Our episode pick: How to avoid burnout and improve your performance

realIQ proeprty management podcast

Real iQ Property
Management Podcast

soundcloud proeprty management podcast badge  listen on this property management podcast apple podcasts

New Zealand’s first designated Property Management podcast series features David Faulkner from Real iQ in which he interviews some of the industry’s leading figures throughout New Zealand and Australia. He also speaks to people at the coalface of Property Management and gets a perspective from the people dealing with tenants and landlords alike.

Our episode pick: May Update: Who let the dogs out?

high performance proeprty management podcast

High Performance with
Josh Phegan &
Alexander Phillips

spotify property management podcast badge

High Performance features the top real estate coach in Australia, Josh Phegan (voted by REB online) and number 1 real estate agent in the country, Alexander Phillips (voted by REB online). Listen in as these experts share their insights on prospecting, vendor management, listing presentation, marketing, workflow, energy and self-management, productivity and growth so you can become a high performing real estate agent.

Our episode pick: What to look for in new recruits.

Listening to podcasts is just one of the many ways you can learn more about property management. Check out our library of free resources, such as on-demand webinars and eBooks to gain more insights and knowledge on how you can improve your skills and grow your business.

Property management software update: Property Tree July 2021

Journals are now available in Property Tree! Now you can easily move funds between entities for Ownerships and Properties, without disbursing funds. This plus more property management software features are in the July 2021 release. Here’s a quick rundown of all the enhancements you can now use starting this month.

Property Tree July 2021 feature updates

Journals

You can now journal in Property Tree, transferring funds from one Ownership to another or one Property to another. These Journals are self-balancing transactions, where there will always be a debit and credit of funds. Best of all it will not affect the bank reconciliation balances.

PDF & CSV report Headers updates

This month, we have enhanced the Inspections Summary, Key Register and Maintenance Requests Summary Reports with Header and Footer information when you export to PDF or CSV.

Portfolio and tag filters

Now you can customise your I&E and Ownership Funds reports with added Portfolio and Tag filters.

Ownership Ledger enhancement

Account codes will now display on the Ownership Ledger that have previously only been reported on the Income & Expenditure Statement. This will help you to identify and resolve issues that surface on the Income & Expenditure Statement.

Improved workflow in Maintenance Plus

Logging into Maintenance Plus will now take you directly into the ‘Create Maintenance Request’ page, making it even easier to add a maintenance job.

More on Property Tree July 2021 Release

To learn more about this release you may read the release notes here. You can also take the self-paced training for a step-by-step guide in using the new features.

Learn more about MRI Property Tree

A hybrid style of work is here to stay

More so than ever are we working remotely, with employers needing to rethink office space, collaboration, and requirements within the workplace. As the world population slowly becomes vaccinated, questions are arising as to what the future of the workplace will be. A hybrid style of work is attracting attention, with employees having the ability to work in multiple different spaces, including corporate offices, coworking spaces, public spaces, and most commonly, from home.

What is a hybrid style of work?

A hybrid workplace supports every style of work, with employees confirming that at the heart of this is their desire for flexibility. This offers employees a seamless experience and gives them a greater sense of control and freedom with how they work.

Flexible work is here to stay, so it is essential that employers harness this knowledge and create a workspace that aids collaboration and suits the new style of work employees are demanding. Another significant consideration is an increased focus on employee wellbeing, improving inclusion within the workplace, whether a worker is remote or full-time back in the workplace.

What does this mean for your business?

Warren Buffet acknowledged that “the supply and demand for office space has changed significantly … and when change happens in the world, you adjust to it”. Employers that fail to harness this new style of working will fall behind, with this creating an opportunity for companies to validate employees’ concerns and provide an environment where each individual can succeed.

How can MRI OnLocation help?

MRI OnLocation can help to ensure a safe environment for employees choosing to work collaboratively and come into their workplace. We can provide up-to-date information with how many individuals are onsite at once, ensuring that there is a limit to the number of employees within the workplace, guaranteeing that physical distancing occurs.

Health screening questions can also be included for all individuals coming on-site, including custom questions such as ‘Have you experienced flu-like symptoms in the past 14 days?”.

Top 5 benefits of a hybrid workplace

  1. Working from home allows employees to complete uninterrupted work, avoiding distractions that would usually occur within an office. On average, remote workers are 20-25% more effective when working at home, emphasising the success of spending a few days a week at home.
  2. Employers have more time to spend on their own mental health and wellbeing after avoiding commutes to and from work each day, greatly increasing their spare recreational time with family and friends.
  3. Flexible work hours, as employees have the ability to choose the hours they work whilst still ensuring they complete their dedicated 8 hours.
  4. Office spaces can be transformed into more collaborative areas for when employees come into the office, helping to provide the sense of ‘team’ when they are all together.
  5. An increased emphasis on productivity rather than efficiency. Management has switched its focus to supporting team members with the resources they need to complete a project rather than viewing it as simply hours inputted equalling to work output.
  6. Increased savings for employers as office space is required less, therefore decreasing the amount spent on rental costs. Additionally, employees are also saving as they are now spending less time and money on a commute to work.

New to MRI OnLocation?

Get started with a FREE 30-day trial today. No credit card required.

Working from home, and the desire for social interaction

A vast majority of employees surveyed voiced opinions of their desire to regain daily interaction with colleagues, along with wanting to maintain relationships with clients and stakeholders. However, to return safely to the workplace, protective measures will need to be considered to ensure that each worker feels safe and comfortable in their office environment. How can MRI OnLocation help?

Daily contract tracing

Contract tracing is a core disease control measure, helping to prevent further transmission of the virus by quickly identifying and notifying people who may be infected and contagious.

MRI OnLocation has the ability to track all individuals who have entered the building in one day, and therefore the employer can notify any individual who came in contact with an infected person in their building.

Limiting number of people on site

39% of respondents indicated that limiting the number of individuals onsite would also ease concerns of returning to the workplace, ensuring that social distancing occurred. With MRI OnLocation, employers can set a maximum occupancy to limit the number of people that are permitted on-site, and once the limit is reached any further attempts to sign in will fail.

With features like contract tracing and limiting the number of occupants in a workplace, employees can return with confidence that they will remain safe throughout this continuing pandemic. This enables collaboration and connection between workers to resume, with CEO of Apple expressing that working from home is “not like being together physically… I can’t wait for everybody to be able to come back into the office.”

Touchless entry/exit

Touchless entry and exit reduces the spread of germs by eliminating the risk of transmission through high-touch surfaces, with MRI OnLocation offering touchless entry for employees, contractors, and visitors. 30% of respondents indicated that touch-free sign-in and out would be highly valued, helping to minimise the risk of spreading the virus, and reducing wait times. Visitors will have the ability to sign in using our OnLocation mobile app or scan a QR code and sign in from their smartphone’s browser. No app download required.

Part three of this series focuses on a hybrid workplace, follow along to hear how MRI OnLocation can help your company

New to MRI OnLocation?

Get started with a FREE 30 day trial today. No credit card required.

Highlights from MRI Ascend APAC 2021

It’s been a year of change, challenge and uncertainty. Every segment of the APAC property sector has felt the impact of the COVID-19 pandemic, with massive shifts in the way people interact with real estate. From the initial complete shutdown of the housing market and eviction moratoriums, to mass remote working and sweeping retail closures, many have felt pain.

However, throughout the crisis, technology adoption and innovation have continued. Focus is increasingly turning from overcoming the immediate obstacles to what comes next. A perfect time then for industry professionals to come together, explore the state of the market and examine the broad range of innovative technology that can help plan and deliver a successful post-pandemic future.

MRI Ascend APAC 2021

Part of our global client conference series, Ascend APAC went virtual for this year – offering the opportunity for 1,000+ industry visionaries to discuss and review the role technology has to play in the weeks, months and years ahead. Run across two days (18-19 May), the packed agenda featured more than 30 sessions showcasing the latest industry insights, technology trends and software innovations. We were also excited to have Human Connection Specialist Simone Heng provide the guest keynote on Mastering the art of human connection.

PropTech – past, present and future

The event kicked off with a joint session from the Executive Leadership team. Patrick Ghilani, Chief Executive Officer, marked MRI’s 50th anniversary as a technology innovator and looked at how the company has continued to play a leading role in the evolution of PropTech.

In his opening address, Ghilani said: “In 1971 we were founded as a company called Management Reports Incorporated. Through technology changes, through changes in growth, leadership, ownership, economies – you name it – we survive. But more importantly, we thrive. We believe we thrive because we collectively – you and us – are connecting communities with technology. And 50 years later, although the solutions change – and the mediums for delivering those solutions change – the ideals are very much the same: productivity, efficiency, value, and financial success for your organisations.”

Smart, nimble experiences

Up next was Chief Product Officer Saurabh Abhyankar, spotlighting how the rapid spread of coronavirus has shaped or created new trends, changing how we all live, work and play. Yes, the industry was somewhat in flux before the pandemic hit, but that shift has now been turbo-charged – and, in many ways, technology has never been better placed to offer support.

“Everything is changing, which makes it an exciting time to be in the world of PropTech, because it’s a time where we can all shape the future,” said Abhyankar, who highlighted the opportunity to apply data and analytics “in ways that really matter”. He noted that: “When looking to the future, we are able to define three mega-trends that we believe shape the future of real estate and PropTech. The first is smart buildings and technologies, which is about buildings having sensors and data – but also about the technology becoming smarter with insights, and artificial intelligence to help drive automation. Secondly, physical spaces will become more flexible and respond to the changing needs of people, which means business models and PropTech will also need to become nimbler. Thirdly, engaging resident, tenant and guest experiences matter more now than ever before, because people have much more choice now.”

Real estate technology visionaries

Rounding the trio of speakers was David Bowie, Managing Director for APAC. Bringing to life MRI’s mission and what it means for the region.

Bowie commented: “The aim of the Ascend conference, and MRI’s priority over the past 15 months, has been to support our customers and help them navigate the ongoing uncertainty and market changes. The pandemic has accelerated many trends that were already taking place and acted as a catalyst for digital transformation. Despite not being able to see our clients and Partners face-to-face this year, we are incredibly proud to have continued our collaboration and innovation with the leading names in real estate. Together, we will continue on this journey to build a connected community where we can all thrive.”

Learning, insight and best practice

The Ascend conference also showcased advances and updates across MRI’s product portfolio and offered advice on how users can optimise their systems and achieve even greater efficiencies, additional cost-savings and regulatory compliance. Across six dedicated content streams – Commercial, Investment & Planning, Property Management, Strata, Social Housing and Workplace – just a few of the many session highlights were:

  • What does the future of work look like? – a distinguished panel of business leaders from across the property industry to discuss what the future looks like and how we all get there.
  • Lead your organisation into the new normal – hear how Savills have unleashed the power of MRI’s comprehensive solution suite to achieve digital transformation.
  • Everything you can expect in Strata Master v14 –see what you can take advantage of when the biggest release in Strata Master history unfolds later this year.
  • Innovation for Growth – hear directly from Leah Jay on how they are getting ahead and staying ahead thanks to a clear strategic vision and forward-thinking technology investments.
  • Better, faster, more compliant: Hear how Lowes met the challenge of achieving AASB16 compliance, and improving the flexibility and efficiency of their operations.
  • Attracting & retaining staff in Property & Strata Management – Leanne Pilkington and Joshua Baldwin discuss what agencies can do, as well as the industry as a whole, to attract and keep great talent.
  • A global perspective on workplace agility – recognised industry leaders uncover the results of a recent global survey on workplace agility and the return to office.

Also presenting as part of the agenda were several client speakers, discussing the technology vision for their businesses and the ways in which they leverage MRI’s broad platform. Thank you to just some of the heroes in our connected community; CNG Property Group, Colliers, Cushman & Wakefield, Di Jones, Leah Jay, Lowes, Powerhouse Australia, Strata One and Savills.

And Ascend wouldn’t be Ascend without the involvement of our Partner network. We were delighted to welcome 13 key sponsors as part of the event:

Trailblazer sponsor:
Loci Solutions

Visionary sponsors:
Direct Connect, Inspection Manager

Executive sponsors:
Assetsoft, TopUp Consultants, my connect, Core Vision, insightsoftware, Sorted, Retransform

Professional sponsors:
Inspection Express, Smoke Alarms Australia, StrataVote


What’s next?

Ascend is just one component of our ongoing efforts to ensure clients extract maximum value from MRI’s solutions. There are so many ways you can get the information and resources you need about topics and challenges in the property sector – and about the latest and greatest functionalities of the products you use every day.

myMRI Client Portal – utilise a range of resources, from release notes to hints and tips videos. You can also raise Support and Services requests, access a growing Knowledgebase and submit ideas for future developments.

Events – you can catch us at a variety of events across the sector – from speaking slots on panels to our exhibition booths where we’re ready to help. You can also check out our programme of webinars and product user groups across our broad range of solutions.

Resources – here you’ll find an ever-growing range of white papers, ebooks, webinars, client case studies and much more. All of this is ready for you to access at any time.

And, of course, we look forward to the prospect of seeing you, our valued clients, once again next year (hopefully in person!) at our 2022 Ascend APAC event. Until then, thank you to every attendee, speaker and Partner that helped make this year’s conference one to remember.

Property management software update: Property Tree May 2021

Gain greater peace of mind knowing you can better control and secure your business, financial, landlord and tenant data with the new flexible role-based user security permissions access in Property Tree. This plus more property management software features are in the May 2021 release. Here’s a quick rundown of all the enhancements you can now use starting this month.

Property Tree May 2021 feature updates

User Security Management

Administrators can now scale up from the existing 4 standard roles and create permission settings for their team with the flexibility of over 290 options. This means you can invite an unlimited number of users into your Property Tree account and manage what they can access and modify. This new enhancement will also now allow you to bulk assign security roles to users.

New utility connection, inspection and tenancy application partners

You now have more rental property service providers to choose from. Our 4 new partners are now available for you to integrate with directly through Property Tree:

  • ResiConnect – utility connections service
  • Your Porter – utility connections service
  • AssetOwl – provides another inspection partner option through its solution Inspection 360
  • TPS – manage the Tenancy applications using the TPS solution and import all tenancies into Property Tree

PDF & CSV report headers enhancements

Your exported reports are now more organised with three additional reports updated with headers and footers. Tenancy Rent Reviews, I&E, and Management Authority are the latest round of reports to have the header information: name, date & time, filters automatically included.

More on Property Tree May 2021 Release

To learn more about this release you may read the release notes here. You can also take the self-paced training for a step-by-step guide in using the new features.

Not a Property Tree user? Book a free demo today to discover the MRI difference.

Learn more about MRI Property Tree