Business Essentials

Bringing together best-in-class solutions that encompass all your data needs

The management of data and all its forms across your organisation is no easy task. It’s your organisations biggest asset and needs to be securely managed in a way that delivers enhanced services to your customers and draw business intelligence.

MRI’s Document Management and CRM solutions have been designed specifically for the social housing sector; both built with your customers in mind. Whether that’s storing customer data securely in line with GDPR regulations or retrieving that information quickly to answer customer queries, we believe our data solutions should centre around achieving great customer service.

Our business essential solutions also extend to effective digital communication with your customers. Simple but highly effective SMS technology can be quickly deployed to instantly connect with your customers, saving you money in the process.

Features

Digital data with document management

Fast, effective storage and retrieval of any record type that sits within your organisation – reducing the need for manual filing or lengthy searches for information.

Accessing data for better customer service with CRM

Give service staff a 360-degree view of your customers, with all the information they need to hand in one simple, powerful and intuitive system.

Communicating data to support real-time information access

Our communications platform allows for 2-way SMS between housing provider and customers, enhancing services and enabling digital self-service.

Transforming data through centralised data warehouse management

Underpinning your entire solutions architecture and transforming the data within it; for better flow, synchronisation, interrogation and visualisation of data.

Business Essentials

Advantages

  • Designed on open API architecture, therefore integrating with other MRI software solutions and third party.

  • Document management software fully in line with GDPR compliance and retention policies.

  • Our CRM draws information from multiple back-office systems and shares it in a single, intuitive and adaptable view, personalised to your requirements.

  • Improve customer service team performance with automated processes within CRM.

  • Our communications platform allows for bulk or ad-hoc SMS messaging, to improve customer communication and provide an efficient alternative to traditional methods such as letters or telephone calls.

  • Our data warehouse and integration layer provide a highly efficient data exchange to ensure that information held in the system is up to date.

How we can help

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Find out more

If you would like to find out more about our Business Essential solutions for social housing, please get in touch today.