LightWork AI joins MRI Software’s partner network to bring intelligent automation to residential property operations

With LightWork AI joining MRI Software’s partner network, residential property teams can now bring intelligent automation into their heart of their operations. From managing enquiries to streamlining tenant communications, the partnership helps reduce manual workload and deliver a faster, more consistent service.

At a time when teams are under pressure to do more with less, the partnership brings together MRI’s solutions with LightWork AI’s automation to simplify workflows and support faster, more responsive service to prospects and tenants.

What this partnership will deliver

• AI-driven automation to handle inbound enquiries, viewings and tenant communications around the clock
• Faster, more consistent responses across sales, lettings, and property management workflows
• A two-way integration within MRI’s broader ecosystem, with activity written back automatically

Why this matters

Managing enquiries, viewings and compliance at scale is becoming harder, not easier. Many teams are still relying on manual processes that slow them down and risk losing prospects, at a time when speed of response and a short conversion window really matter.

A simpler, more intelligent way to work

By bringing together MRI’s industry-leading property software with LightWork AI’s agent, Felicity, this partnership enables agencies to automate some of their most time-intensive day-to-day operations.

The integration is designed to work within existing workflows, enhancing rather than replacing core systems, and supports MRI’s approach of delivering innovation without disruption.

From prospect enquiries and viewing management to tenant communications, Felicity brings automation into the core of day-to-day operations, reading live portfolio data from MRI and writing activity back automatically, so teams can move faster and focus on more strategic, value-driven work.

MRI is a highly respected PMS that is trusted within the UK residential market, and we’re proud to be building inside that ecosystem. Partnering with MRI lets us bring our technology directly into the systems teams already rely on, so they can start seeing value faster without changing the way they work.

— Leonard Charlton, Co-Founder, LightWork

Our clients are always looking for practical ways to improve efficiency without adding more complexity. Partnering with LightWork AI allows us to deliver exactly that; automation that fits into their existing workflows and helps teams move faster, reduce risk, and focus on higher-value work.

— Trevor Youens, Senior Director for Partnerships at MRI Software

What this means for you

Through this partnership, you can expect:

• Reduced response time across enquiries, viewings and tenant communications
• Improved consistency in how prospects and tenants are handled
• An MRI account that stays current automatically, with no manual bridging between systems

To learn more about how MRI Software and LightWork AI can support your agency, get in touch to explore the solution or request a demo at www.mrisoftware.com/uk/contact