How Moda Living streamlined operations with MRI Managed Services
In the fast paced world of BTR, operational efficiency is a necessity. Moda Living, the UK’s largest award-winning Build-to-Rent operator by unit count, is known for its commitment to delivering and operating high quality living experiences across the UK using MRI Software at the heart of their tech stack. As their management portfolio continued to grow, Moda faced a familiar challenge: scaling their internal operations without slowing down.
A growing challenge
Moda went to market to find an additional staff member covering credit control to support their growing management portfolio. Challenged by the increasing timeline to find the right person, and the recruitment process beginning to stretch internal resources, Moda engaged MRI’s Managed Services team to assist with the requirement. What they found was an alternative solution that could deliver fast results, without compromising on quality.
A trusted partner that extends beyond software
Having been partnered with MRI Software for over three years, Moda discovered MRI Managed Services – a rapidly growing and flexible offering that allows organisations to rapidly integrate highly trained remote resources to support key business processes such as accounting, service charge management and system administration.
With MRI being a long-term partner, once we found out about managed services it felt like a perfect match for us. The fact we could have someone who already understood the system was a big win as this meant we didn’t need to spend additional time training the user up.
-Richard Smith, Managing Director at Moda Living.
From support to strategic impact
With the accrued time savings, Moda was able to focus on improving their outbound correspondence and enhancing their operations.
Bringing in MRI Managed Services meant that rather than spending time training someone on the fundamentals, we collaboratively produced value-add enhancements to our software which we are now benefitting from.
-Luke Starkey, Head of Finance at Moda Living.
Seamless integration
While the idea of integrating an external resource came with some initial hesitation, the experience quickly proved positive.
Luke remarked that “Our managed services rep has integrated very well into the team. They are easy to contact, communicate well with residents and very responsive which has been great.”
Realising the benefits
In a competitive built to rent market where all operators are expected to do more with less, Moda found that MRI Managed Services offered more than just a quick fix. It helped them:
- Accelerate onboarding with minimal internal training
- Avoid recruitment delays and other associated costs
- Free up internal teams to focus on strategic improvements
- Make a significant overall cost saving
When we added up salary, NI and pension contributions, the MRI service was very competitively priced and also saved on recruitment fees.
-Richard Smith.
Looking ahead
A further benefit of MRI Manged Services is the ability to scale additional resources in the future, giving clients flexibility to meet new requirements with ease.
Richard Remarked “As our portfolio expands and new requirements come in, we will definitely explore utilising the service elsewhere.”