Redefining property management: Bespoke Property Management scales a boutique model without losing its edge
Bespoke Property Management (BPM) was founded with a clear purpose: to deliver property management that is genuinely tailored to the needs of each client, each building, and each community.
BPM onboarded its first site in March 2024 – a 408-unit mixed-use estate in Canary Wharf spanning residential, commercial, and housing association tenures. Today, the business manages just under 2,000 units, with a particular focus on large, complex sites where its senior team’s depth of technical and operational experience can add meaningful value.
“BPM is bespoke by name and bespoke by delivery. Our focus has always been on providing a service that is shaped around the individual needs of our clients, not forcing them into a one-size-fits-all model,” said Christopher Wade, Director, Bespoke Property Management. “As we grow, the priority is making sure we have the right people, processes and technology in place to keep delivering that standard consistently.”
Laying the foundations for growth
When BPM launched, the business initially worked with a third-party provider to support with back-office functions, allowing BPM to focus on mobilisation, client service and operational delivery while regulatory and trust account requirements were managed externally.
However, the long-term plan was always to bring these functions in-house. As the business grew, clients increasingly wanted to work directly with BPM across the full-service model including accounting, compliance and service charge processes. The existing arrangement had served its purpose, but it was no longer the right fit for BPM’s next stage of growth.
The transition meant finding a solution that could support BPM’s full accounting and CRM requirements, give the business greater control, and provide the confidence needed to scale sustainably. BPM needed technology that could underpin its growth strategy without creating future operational constraints.
Selecting the right solutions for scalability
Having used MRI Software’s property management solution – MRI Qube PM – previously, Wade already had first-hand experience of the platform and its capabilities. When BPM went to market for its own accounting and CRM solution, MRI Qube PM stood out as the system best placed to support the company’s ambitions and give the business stronger operational control while helping teams reduce manual workloads and work more efficiently.
By adopting MRI Qube PM, BPM expects to streamline these tasks significantly, strengthen day-to-day operations, and free up time for teams to focus on more strategic tasks. Manual processes such as bank reconciliations will be streamlined, helping reduce administrative burden and giving the team more time to focus on client service, compliance and portfolio management.
“MRI Qube PM is, without any shadow of a doubt, the market-leading product,” comments Wade. “It’s going to make my team’s lives so much easier. When we announced the move to MRI Software at our team meeting, there was a collective sigh of relief – the team knows what it can do, and we’re excited to be moving forward with it.”
Investing in people, process and technology
BPM’s growth strategy is rooted in long-term investment – not only in technology, but in people, leadership, and operational resilience. The partnership with MRI Software supports a bigger ambition: to grow organically, invest continuously in infrastructure, and develop the next generation of leaders without compromising the quality of service clients expect.
MRI Software’s property management solution will form part of the wider infrastructure in place, helping BPM build a more scalable operating model while protecting the high-touch service that defines the business.
“The goal is to grow in the right way; organically, sustainably, and with the right support around the team,” said Wade. “Our people are the reason BPM exists. They are priceless. That’s why we’re investing in the tools, knowledge, and infrastructure they need to do their jobs with confidence.”
Looking ahead
BPM’s ambition includes becoming one of the leading boutique property management firms in the market within the next five years, with a reputation for complex estate expertise, personal service, and operational excellence.
With MRI Software in place, BPM has the technology foundation to support that ambition, enabling the business to manage growth, bring critical functions in-house, and maintain the bespoke service model that sets it apart.